MSRTC — Rude and unruly behaviour of MSRTC employees.

10 Reviews

I travel from Pune-Belapur and back 5 days a week.And in my some 10-15 days of travel, I've faced two incidents of very rude and unacceptable behaviour from MSRTC bus officials.

1. I took this Asiad 2x2 bus from Belapur to Pune. The normal ticket is Rs 95, (though I rarely get that 5 Rs back). Generally i forward a 100 RS note, but this one day i just had a 500 Rs note.So I gave the same to the conductor. He saw it, as if I'd given him some 5000 Rs note and a change for the same was impossible to produce. He asked, if I 'd a change, I told him, I didn't. So he shouted, " chutta nahin hai, ab kya ye phad kar dun...followed by some nasties".Such unruly behaviour from a service provider is really not understandable.

2. I was looking for some PASS which could fetch me some concession.Thankfully, I got to know about this 4 and 10 days pass for Asiad bus service costing 400 for 4 days. So, I went to Panvel bus depot to get this pass issued on Monday, 15 Jun'09 (today itself). I asked the official in charge of issuing the PASS, if there was a provision for this PASS. Despite the fact that this detail was written on the wall rght next to his window, he said, " nahin banta". I told him, that it's mentioned here for a 4 days pass /Rs. 400. On this, his simple reply was... " haan theek hai, kal aana."

Why has MSTRC appointed such officials, who don't even know any tenacity or a way of speaking, leave responsibility towards their duty apart?

Complaint comments  9 Comments     Updated: Share0Tweet0Share0



I'd posted this complaint to MSTRC feedback and it was really amazing and re-assuring of the Public Relations Officer to give me a call and a mail to find out the guilty. Soe officials may be at fault, but it's really good and professional of the PRO to have taken note of this complaint, the very same day, within an hour.

when i visit pune stn s5.45 pm for same day 7 30 reservation he was say no reservation available for the same (they said b coz off systm hang but when i visit to manger cabin he was saying we dont have time to priparing chat for bus we have laot of work? and his manger bahle rao support that trafic cantoral guy in frnt of my and he just lounge my coplint in plain pepar
I daily travel from Shirur to Pune and back. I need to know which buses leaving from shivajinagar Pune stop at shirur. This is because - When i ask controller at shivajinagar about a particular bus whether it stops at shirur or not, they ALWAYS say yes. when i sit in bus conductor says this bus do not have stop at shirur. I want to know other than non stop buses stops for other buses are decided by conductors?
Good Evening

I travel from Paithan to MIDC and before a week & every time. I've face unacceptable behaviour from MSRTC bus officials. I have concession pass & daily up down by that in last week I had reached bus-stand then a Bus having number MH-20 D-9240 (Driver number: - 17082, conductor number: - 38320) was lifting bus stand. While I reached to bus then conductor shouted me & told to go away, you cant travel by this bus because you have pass but as my knowledge my pass is eligible to all busses escape to Asiad only, that day I had lost my half day duty due to very rude and unacceptable behavior from MSRTC bus officials.
Respected Sir,

My Self Amol Govind Dusane From Dhule Age - 23. Education - Graduate

Sir, Maine Aaj se Ek Saal Pehale Loksabha Election Se bhi 2 month pehale MSRTC- DHULE main Conductor post ke liye Application Kiya tha. Form Sab thik Thak fill-up karke D.D. Sab laga ke By hand Yaha Division Office me Submit kiya tha. Lekin Sir, Aaj tak Uske baremain Koi Call ya Latter Kuch bhi nahi aaya hai. Aur Yaha par Kal Ke "LOKMAT" Newspaper main to bataya ki Is Month ki 27 July se Yaha ke Officers Driver, Conductor, Clerk In sab ka Interview Lene wale hai. Jab Main Inquiry Karne Jata hoon to Muje Thik Se Jawab bhi nahi dete. Meri Samaj main Kuch Nhi aa raha hain. Kahi ye poora Corruption to nahi ho raha hai.
plz sir main bhi ek berozgar garib ladka hoon. agar aaisa hi chalta raha to hamara kya hoga. main Un sab Berozgar Ladko ki taraf se aap ko dil se request karta hoon ki aap meri Help kijiye. ki yaha ke Officers kon si Bharti Ka Interview Le rahe hai. Aur muje Abhi tak Call ya Letter Kyun nahi aaya? Plz sir, Jaldi Reply Karna. Nahi to ye bhi chance hath se chala jayega. main Intazar karunga.

Amol Dusane
i m travelling panvel pen on date21/12/09 by mumbai murud bus from panvel at 9.30pm bus no MH-20-D-9415. and i have one month pravashi pass but conductour refuse to take me and he told me that u must had to take ticket and i pay for same
I want fare table of MSRTC on main routes like Aurangabad, Pune, Nasik, Shirdi etc.
I am Dailt travelling From Lonavala TO Sanpada Mumbai, Today really i appreciate the ST Employees, they have provide the fastest service first time on expressway.

I thank to Mr Jagtap driver of bus at that time only.

I am facing prolem of late to office daily, due to petrop filling in bus at Panvel depo and very slow speed of STBus.

on expressway all STBus stop at foodmallatevening time due to that we are wasting our time and incresing our travelling time. Its required for tourist not for regular travellers.

At least Morning and evening few buses should take all stops and travell fast except taking Foodmall break.

If travel time reduses its very good for everyone.

Iwant to suggest this To STBus MD but i Dont have Contact Details. If anyone knows plz Fwd me on my mail ID: ""
I travelled from Barshi to pune on 31Oct 2011 by 1.30 pm bus. It took almost 9 hours to reach the pune. Bus was pathetic and slow. When i enquired about this to driver he told me that only 1st and 2nd gear is working properly and he is not able to put 3rd and 4th gear SO BUS Is not speeding more than 40 km max. He also confirmed that before start he knows this problem but have to abide his bosses.

this show non-customer centric and nonsensitive behaviour of MSRTC.


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    +91 20 2612 6218
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    Pune Station, Pune, India - 411001
    MSRTC - Rude and unruly behaviour of MSRTC employees.