[Resolved]  Msrtc — Busses not in a condition to run/ No Refunds if busses breakdown on expressway

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6PM : I am waiting in a queue for Pune to Dadar Shivneri Volvo at Pune Station.

8:30PM : I get the ticket @ 225/-, board the bus.

9:30PM : Near Pimpri(Outskirts of Pune), there is a sound like a burst at the rear of the bus. Driver is least bothered about it.

10:00PM : Bus reaches Shree Gurudev drive-in(first food mall after crossing PUNE Toll). Passengers use mobile phone lights to see the condition of the tyre.

CONDITION OF THE TYRE: Outer rubber of the LEFT-REAR-TYRE is bruised to such an extent that the inner Amuminium coils of the TYRE are clearly visible. Moreover there was a slit in the tyre through which the inner tube was clearly visible. THERE IS NO SPARE TYRE IN THE BUS!!

10:30PM : about 20 Passengers refuse to board the bus to proceed the to “ghats of Lonavla” upto Mumbai, fearing the BUS has to meet with an accident. Passengers demand a spare tyre to be sent to the foodmall / an empty Volovo be sent from PUNE.

10:35PM : Driver is relentless and still wants to proceed to Mumbai in the same condition. Passengers call MSRTC office in Pune just to hear reluctant answers from the MSRTC office personnel. 10 passengers sitting inside the volvo do not care about their lives and lives of others sitting with them and want to proceed just on 1-left-rear-tyre.

11:00PM : I call the PUNE-MUMBAI accident help line, telling them about the current situation and the heat building up between passengers sitting in the bus and passengers refusing to board the bus.

11:15PM : IRB officials arrive at the scene and warn the driver to move the bus without changing the tyre. Driver says the next volvo will not arrive at the drive in before 7:00AM next morning!

Result: 50 People are stranded at the food mall till dawn!.

How I reached mumbai:

1:00AM : Took lift in a private minibus up to KALAMBOLI circle (PANVEL). Poor guy took just 30Rs realizing the situation that I was in. On my way to Panvel, booked a MEERU cab from KALAMBOLI(circle) to VIKHROLI --- COST = 600RS!!!!

3:00AM : I reach home SAFELY!! Thanks to government transport!