[Resolved]  Msrtc — Rude Behaviour and Double Fee for the same seat booked online

I strongly agree with you, that the State Transaport have implemented the Online Ticket Booking System but at the same time not trained the staff such as Bus Conductors and Drivers.
Also we often face a rude behaviour from the Bus Conductors as if we are stepping in his property, whilst the Organisation says that ST is a public property and we should take care of it.
Although I have found a decent and helpful staff while travelling from Thane to Pune, I would mention the Depot Manager of Swar Gate an approachable and very understanding and very helpful fellow amongst the lot.

What a stupid complain. This is not possible for a ST conductor to verify e-ticket on all 43 traveler’s laptop.
There is clear cut policy of MSRTC to show your printed ticket with an id card and this is mentioned in MSRTC web sites as well as in your said E-ticket so you can’t deny that and can’t change the rule.
I feel what the ST conductor did is right for you and it is a punishment so that next time you should step-in to MSRTC with a Printed E ticket not with a laptop/smart phone.

I would say that the ST staff needs to be more educatcated on this front. Passport is considered as the most legal and confirmed document as a proof of identity. If the passenger is showing his/her passport for identity proof then i think there should be no denial for the accepting the ticket. Moreover, the conductors do have their own list against which they check the correctness of the reservations that the passengers hold (ideally by the names and may be some additional information that appears on the ticket such as - Trip Number, Ticket Number, Transaction Id etc.).

I strongly agree with the complain.

My very recent incidence that i experienced with MSRTC. I booked a ticket online from Borivali to Satara for the morning bus starting at 7:30 am from Borivali. The boarding point (as selected from the online booking) was "VILEPARLE (E) SAIBABA MANDIR". We were at the stop at 8 am anticipating that the bus will take atleast 30 mins to reach Vile Parle after starting from Borivali at 7:30 am. The bus did not arrive till 9:15 am and we were forced to take another but to Pune and then switch over to a different bus from there.

Why u call it as E-ticket (Electronic Ticket) then ??? i[censored] want printout of e-ticket.
And why should we pay double for the same ticket ?

I had similar experience this week, and i had to pay again to get aboard...the conductors were really stubborn and didn't cooperate..I agree its a very inconvenient rule, and MSRTC should reconsider its stance on compulsory hard copy of e-ticket.

Most consumer services now revolve around soft copy (SMS/ email proof) like in banks, cinemas, railways..all MSRTC need to worry about is identity proof, and they have the right to disembark the passenger if they dont have one.

I had the same experience today.I had to pay twice as well. It is not the mistake of that msrtc conductor...but all the conductors should be educated.
Whats wrong in showing the soft copy as long as there is a valid id proof.
Ridiculous rule of printing the ticket.

One more thing to add...I was travelling from Thane to Pune, The bus got punctured somewhere near lonavla, and I had wait for half an hour in the hot sun for another bus to come and then later tarvel standing till pune.