[Resolved]  MSRTC Transport — Charging to Senior citizen for not having an Photo ID on a full charge ticket.

Address:

Pune, Maharashtra

Dear Sir,
My mother age 64 years had to travel urgently to Mumbai (Mulund) and I made a full fare reservation for her on the net and arranged for the ticket on the Bus.
For want of ID proof of a 64 years aged lady was demanded to pay for the entire fare amount.
While she was travelling from Pune to Mumbai on 23-08-10 by MH 43 -- 2200 bus to thane the lady conductor has insisted her for it and forced her to buy another ticket by paying the full amount.
I dont understand is this a way to behave with a senoir citizen travelling alone and that too a lady.
At one end you grant discounts for Senior citizens and here is a case where you charge her double for want of ID proof which is only for security purpose to which I agree but what is the fun harrasing and charging an old lady travelling alone.

I would appreciate that MSRTC looks into the matter and does justice to people like my mother. Also I would like to have a refund for the same.

Also there is a complain that I wanted to make on your website which allows only 4000 character but generates an error with just 500 Caracters.

Will really appreciate to receive a positive response on the complain made.

Vimal S. Chavda
D2 - 202,m Sun Empire,
Anand Nagar, Pune 411051.
[protected]