[Resolved] MTNL Broadband — Frequent disconnection and poor response | |||
Hi, Advertisement says that MTNL hai to sahi hai...well its nothing but a cruel joke for MTNL customers and Telecom Ministry should shut down this department in my opinion. The staff dont care about the customers at all.Taking services from them is like taking favour from some distant cousin. I have been struggling for past few months to file my complaint about frequent disconnection of MTNL Triband Internet but the offer deaf ear to me. Everytime i file complaint , they call me next day if everything is fine ( Just a formality) and than they even dont listen to me and disconnect the phone. unfortunately their helpdesk numbers are as bad as the behaviour of employees...its a frustrating situation for me... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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![Mahanagar Telephone Nigam [MTNL] Phone](/img/bn/phone.svg "Mahanagar Telephone Nigam [MTNL] Phone"){kind=small}
+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
![Mahanagar Telephone Nigam [MTNL] Website](/img/bn/www.svg "Mahanagar Telephone Nigam [MTNL] Website"){kind=small}
![Mahanagar Telephone Nigam [MTNL] Address](/img/bn/location.svg "Mahanagar Telephone Nigam [MTNL] Address"){kind=small}
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
I agree that the advertisement says that MTNL hai to sahi hai...well its nothing but utter lie for MTNL customers and TRAI should shutdown the company or privatize it as the employees and management are utterly irresponsible. The staff dont care about the customers at all.Taking services from them is like taking favour from some distant cousin. I have filed many complaints on 198 but in return i got a call just for formality. The call was cut before even I said some thing. Everytime i file complaint, they call me next day and ask if everything is fine and than they even dont listen to me and disconnect the phone. unfortunately their helpdesk numbers are as bad as the behaviour of employees...its a frustrating situation for me... can somebody suggest the way out.
This is not me but several MTNL customers are facing the similar problem. The talk in Mumbai is that a few MTNL people are working for private telecom companies and they are doing this so that the customers go to private companies. TRAI please check this