[Resolved]  MTNL Broadband — Broadband not working

My name is Gurdeep Singh and I'm facing a problem with MTNL Broadand since so many months. My home phone number[protected] is registered on my mother's name (Balvinder Kaur) and my broadband connection is not working. I've registered numerous complaints for the same but nothing has been done so far. My Broadband connection goes on-off on regular basis since 2 months and mutliple complaints have been lodged against it. Whenever I call the customer service, they say that it will be resolved with 24 hrs. I've called the MTNL Area Manager thrice, but still the problem persists. I've been paying them for the services which I'm not availing...Please advise....
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Aug 13, 2020
Complaint marked as Resolved 
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mtnl broadband on my telephone no.28535593 is not working for the last 10 days. despite complaints on 1504 nobody cares and more alarming 1504 always in waiting. it is waiting for regular 24 hours.the mtnl service is disgusting and hell.this is one of the reason thats why mtnl is loosing its consumers day by day.
My MTNL Broadband is not working since last one year and there is no responce from any body in MTNL. You try to contact area manager, general manager etc etc and every one responds saying that it will be looked into. Most surprising is that fault booked on computer recorded or at 1504 is noy attended for months or gets cancelled. I don't now how to get something done. If anybody has any idea please help.
i have installed an mtnl triband connection in january this year, just from hearing from my friends about good conectivity and high speed.but to my bad luck this connection only worked for a month or so.since 7-8 odd months i am just paying the bill of 999- unlimited plan but my broadband is not working.
i have complained the same problem enormous times but it fell on deaf ears. now i am planning to cut the connection from my house.i wish one last time if some one could help me!
Dear Sir,

From 3 Days my mtnl broad band is not working. The modem is not showing the connection.Please look in to this matter and solve it as soon as possible.
Dear Sir,
I, Utpal Kumar Das working as Sr Manager in NTPC and residing at 205, Deshbandhu Appartment, Kalkaji, New Delhi wants to bring to your kind notice that my boardband connection is not working for last three months. Mt telephone number is[protected].I am regularly paying my bills every month along with board band connection.
I would request you to kindly attend the same by this week please.
with regards yours faithfully
utpal kumar das
This mail is regarding my complaint which i registered for my broadband connection.I am a subscriber of MTNL triband, landline and MTNL Trump also.I am completely dissatisfied, frustrated and fed up of the service provided by the MTNL Delhi staff, for my boradband connection.I am using this broadband connection for last 8 months and landline for last 10+ years. Since i have taken your broadband connection for my house use, as my children are studying in higher standards, it has not been working properly.Then time since i have opted for the broadband that is last 8 months, my net has worked hardly for 2 months, though i have regulary paid my bills on time.
I have regulary registered complaints for my broadband but neva received any satisfactory step from your side. And if received, that was also temprory. And this time i literally fed up off your system.
I registered a complaint on 24th of march that my net isn't working properly and my adsl light isnt getting fixed.It is getting disconnected again and again. Aftr 2 dayz when i dint get any technical response from your side, then i again logged a complaint on 26th of march.But as usual again i dint get any response.Then i decided to visit SDO office of my area which is Near mother dairy mayur vihar phase 2 as i am living in trilokpuri. But after reaching there i was quite shocked because SDO wasnt present there in office working hours and niether he was on leave.He was present but not on the duty. Still i managed to register the same complaint there regarding my problem and they told me that it would be solved out with in one day.But today is 31st of march and still i have not seen any of the MTNL employee, let it be Line man, techincal engineer or anyone to solve out my problem.When i tried to approach these peoples on my own their response was so rude and shocking. They clearly denied that they have not received any of the complaints on my number.So i again called SDO and yet another time he replied that he isnt in his office and he asked me to call him back after 1 hour, which i did but then he picked up the call and disconnected.After that i tried to contact my area manager but he also didn't pick the call as always.So on 31/03/2009 once again i have registered another complaint for the same.This has been a limit and its getting over now. I am writting this mail to get proper and satisfactory action against all of these authorities along with the settlement of my net connection.I have been a very sincere and responsible consumer of yours and expects to get the proper treatment.I believe in MTNL customer care and expects to get justice for my case. I am providing all the details of mine as well as the authorities who behaved in such a childish manner. please have a look and solve the problem as soon as possible.Otherwise being a consumer i have other options to get satisfactory results as well.

Complaint No. 6909
Tel no. 22786685
CA no. [protected]

Area manager- S.P.Singh (mayur vihar phase 1 and trilokpuri)
SDO Trilokpuri region
K.P.Singh ( technical incharge trilokpuri region)
Tiwari and Kanta prasad (line man trilokpuri 21 block)


Doodh Nath Singh
[protected], Mob. [protected]
house no.383, block-21
New Delhi
sir har month my net not proper work please my net connection+ telephone disconnect .my telephone 22933508. a-39, gali no-6, amar vihar, karawal nagar delhi -110094.mtnl company not beliving company not good respones
Broadband not working, the under mentioned complaints lodged are yet to yield any positive response:

Date Complaint No.




03/05/2009 (VIP[protected]
G L Sharma, Phone No. 25211478
I have given complaint thrugh 1504 arround two weeks before. Somebody came to check the connectivity and gone. Again I had call to Defence Colony area office for the same. But still nobady attend the complaint and or rectify it.

I have again request to do correct my net work connection. Tel No. is 24334084
Dear Sir,

My broadband connection against number[protected] is not working properly with effect from 17th May 2009. Some times network comes & most of the times it goes off. I made complaint several time but no one responded well. Some times they told that the strike is on so can not give complaint number & some time it was told that the server of my are is not working. No proper response was given. Lastly, on 24th May 09 the complaint was lodged vides number 41000141 & they confirm that modem is not working and the same will be replaced with 24 hrs.Whenever we complaint, the standard time of 24 hrs is given but they are not resolving the first complaint which was lodged. The complaints are overlapping without solutions. Today, again complaint number 41100230 has been given but no solution provided till now.

Please intervene & resolve the issue amicably.
I have subscribed to MTNL TriB Combo connection. In May my Broadband connection was out of service for 15 days.During this period i submitted numerous complaints through the IVR complaint service as well as to MTNL cust care employees but to no avail. Calls to the Vasant Vihar SDO(never to be found in office) and JTO were never attended.Finally i had to skip office and visit Vasant Vihar exchange personally. The SDO Vijender Singh was not in office, i met the JTO Virender Singh and put up my complaint. Inspite of his assurance no action was taken and net reamained down.Alas i had no option but to visit the exchange again personally.Again the SDO was not in office(as usual). Again the JTO assured me that net would be rectified in next 12 Hrs.However it took another 48 Hrs for my Broadband service to be fuctional.The entire period exceeded 15 days. Now after a gap of about a week my Broadband is again down for the last five days.Again the same vicious cycle of complaints and customer care reps, all to no avail. I wonder what it will take to finally shake MTNL out of its slumber and deliver results.The only thing they seem to be prompt at is sending your phone bills in time(that too mostly inflated).If somebody from MTNL is reading this than pl get my Broadband rectified ASAP.

vijendra — sattf miss veery bheaviour

i am going to itawa pnb barnch and i say to manger and apply to inter net bankkig and pnb staff veery bad talking mr. jullka and mr.meena my mobil no.[protected][protected]
Dear Sir,
With highest level of disappointment and dissatisfaction with the way consumer complaints are handled in your department.lodging problem.My internet on the number[protected] is not working since last 2 months.I tried to contact your customer care executives at 1500, 10501, 1502, 1503, 1504 and got no response.None of your CCE is availabe anytime.Modem works properly, but when we call them, we are told that the server is down.
Since last to months am paying an amount of Rs. 800, without any services from your side.And this is the last time am doing that.

Otherwise, consumer court is the last option left for me.
Santosh Garg
i m swati living in rani bagh and my telephone no. is[protected], consumer no. is[protected].

i m using mtnl broadband 599 plan with 256kbps speed. but my net is not working with committed speed and the link with modem is also disconnected several times.i m booking complaints against this problem several times but all in vain. Nobody will come on my home and see this problem/fault only a single time.

Most surprising is that fault booked on computer recorded or at 1504 is not attended for last 2-3 days or gets cancelled.

I don't now how to get something done.

i request to the concerned authorities to plz. look into this matter.
Our telephone no. is 28489852

vijendra — not responding my work

sir your barnch itawa216 kota raj. ................... my internetbaking serives is not workingh and miss. behever barch manger
My Land Line No is 23544342. From last two days my Broad band is not working.
I am trying to log a complain at 1504 since last one hour but not able to do so.
Need an urget solution.
we have complain 4-5 times on your 1504 toll free no. but nothing is solved so far.
Your net is working very very slow. Please look into the matter and solved.
PH NO.[protected]

dead line

the landline phone is fully dead there are very annoying loud noises. we cant hear the person who is talking to us on landline. please send a engineer fast as possible.

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