Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  MTNL — Worst internet service (broadband)

One of the worst services.
I am using MTNL's broadband service since last 4.5 years. But since last 6 months my internet connection works slower than a dialup connection, doesnt works at all, have got the complaint registerede atleast 10 times on 1504, every time a new complaint number is given, but no actions are taken. Got the phone number of the persona responsible for my area, the person visited my place, wasnt aware much about internet troubleshooting except for pinging, if it pings their modem, the connection is working fine, what .
Have called him countless times to tell my problem, requested him to try changing the modem, he says the line could be faulty, sum1 will come to check, but no 1 comes. This is the last month that I am gonna wait for MTNL to do something.

Ph number[protected]

-Ankur


The lastest complaint number - JKP979364
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  9 CommentsShareTweet

Comments

MTNL — ABOUT its internet service

sir
i let u know that i m the costomer of mtnl {Garura } . i have the internet facility in my phone but m not able to use this sevice properly b/c server is not always and speed is too slow to use it . I am using this sevive from 23'rd november from that day only i m facing this problem . i had complained several times more than 6 times but there is not taken action . my complain no is
1> 60261 2> 60461 3>13 4> 04
5> 50461 & many more .
plz help me sir .
thanks
your faithfull
pradeep kumar jha
{ph.24523904}
My Internet connection is not working.my telephone no.is 26360720
i want to connect internet to my laptop which is not happenig please guide me. i have mtnl broadband connection
ADVERTISEMENT
MTNL

ABOUT it's internet service
sir
i let u know that i m the costomer of mtnl {delhi } . i have the internet facility in my phone but m not able to use this sevice properly b/c server is not always and speed is too slow to use it . I am using this sevive from october i m facing this problem till now. i had complained several times more than 5 - 6 times but there is not taken action . my complain no is i forget my complaine no because every time its change the complain numer.
so iam not interested in MTNL board band internet so please disconnect my internet please its myhumble request to you .i shall be highly request to you.
.
plz help me sir .
thanks
your faithfull
mr. jasbir singh
{ph.[protected]

MTNL — worst service

i have taken broadband connection with phone no.[protected] specifically for the purpose of internet). but, internet does'nt work mostly. no response on complaints. I am occuring heavy losses. my whole work depends on the internet connection.
MTNL
This refers to the MTNL scheme
Additional landline to Loyal Customers of MTNL Mumbai (w.e.f.16.02.2008)
Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
http://mumbai.mtnl.net.in/telecomservices/telephoneconnect01.html#ntc
Sl.No. Description Incentive offered to the Customers who have been with MTNL for more than 5(Five) years
1. Additional Landline 1
2. Monthly Service Charges Rs. 100/-
3. Activation Charges Nil
4. Security Deposit for Local & STD Nil
5. Free Calls 50
6. Call Charges beyond free calls (in Rs.) 51-300=Rs.0.80, 301-2000=Rs.1.20, Above2000=Rs.1.00
NOTE: 1) This facility may be extended to the customer who opts for this and there should not be any outstanding apperas against such customers.
2) This additional line will be linked with the main line & will work as long as main line works and will be disconnected as and when main line is surrendered or recovered for non-payment.
3) This line can be either Local & STD or Local & STD/ISD, depending upon main line.
4) For ISD line additional deposit of Rs. 3000/- is to be levied.

If a MTNL customer who is already having two connections under any MTNL tarrif scheme before[protected], and one of his connection is for more than 5 (five years).
Why this Loyal Customer is not allowed to convert his existing second connection to this
“Additional landline to Loyal Customers of MTNL Mumbai” scheme and benefit with the lower service charges and free calls.
Why this discrimination for existing MTNL customers?
Can any one take it up with the MTNL authorities and answer this?

MTNL Broadband — Worst service

Respected Sir,
I have taken the mtnl broadband connection for my no.[protected] but from what I have exppreiced I can say it is the worst service provider I had called several times there consumer care no. 1504 but nobody responds but eventully I got my complaint registered on 01/06/10 Comp. no. 3972 and was given resonse time as 24 hours but I got no response even after 48 hours I called 1504 again they said you can talk to broadband area manager by taking his number from enquiry no. 197 but area manager Mr. Anand does not like incoming calls so he did not receive any of my calls so than I registered my comlaint on there P.G. cell but till now I have not got any reponse calls or anything, people hardly have anytime to to even complaint I was having this prolem of broadband not working for long but did not complaint I thought it would start working normally as it gets working somedays but now it has completely stopped working. So from my expreince what I feel is Mtnl is the worse service provider for broadband it lags in every department.

Thanking You
Vikram singh nagar
184, Village Khichripur
delhi-91
Mtnl no.[protected]
Mob. [protected]
hey all these people r shameless we cant do anything against them as i dont have MTNL but have tata modem wireless it is just worst we can simply spread the truth so atleast others will not buy their products. just spread this message you may get some impact. thank you
My broadband has not been working for last 2 months, and when it does, it is slower than a snail. I have made numerous phone and e-mail complaints but of no avail. It seems these guys do not bother at all.

Copy of one amongst many such complaints :

Your Complaint has been booked with following information
Reference Number: 99425
Tel : 26683224
Booked on : [protected]:49:38
Booked by : pearl khan
Type : Internet Services
Complaint : Broadband not working properly for last 3 months now
email : pearl.[protected]@gmail.com
You are requested to note your complaint reference number 99425 for tracking above complaint.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Mahanagar Telephone Nigam [MTNL]
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    2502
    Pending
    0
    Resolved
    924
    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
    View Full Information
    ADVERTISEMENT