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[Resolved]  MTNL — Speed is less than 200 when i pay for 512

Hi...,

I am fed up of the Internet broad band connection given by MTNL

I have subscribed for a 512 speed plan...which is the most expensive one at MTNL on an average i get only 200 speed. MTNL has been overcharging for more than two years now...

Everytime i wait for 20 minutes to lodge my complaint...since the system puts on hold..try calling the 1504 and experience the pathetic service..

After a long wait when you finally are able to register the complaint...the MTNL people close the complaint without resolving it...My numbr has more tahn 200 complaints logged in an year..

The most recent complaints 40900025/40900035 have been closed without setting the problem right. It looks as if the MTNL babu independently decides to close the complaint to save his job without informing the concerned consumer. Today to my shock when i called to register my complain...after 5 attempts..i managed to speak to the person at 1504 and the response i got was that yor speed problem complaint has been resolved on 1st June. I would like to highlight that the MTNL staff does not bother about the consumer at all..and just to save there job they close the complaint...without actiually resolving it...

IS ANYONE IN MTNL LSITENING...OR THIS HELPDESK IS ALSO A FACE WASH.???

I have registered a complaint again today...40900029..

can someone from MTNL respond that why you guys have

Today again i have a lineman who has come to my house..now when i have very specifically given an Internet complaint...why are telephone line mans being sent...

Talking to Mr. Malhotra, Mr.Bhatti, Mr. Khan...does not help.

Should for every internet related complaint of MTNL..one should appraoch the General manager.

Does anyone do anything on the internet complaints...

From harassed customer

Bindu Tewari


A SAMPLE of the speed test





Internet connection speed results:

File Size: 5000KB

Time to Download: 186.064second(s)
Your Bandwidth: 242.62Kbps
(0.237Mbps)
Complaint marked as Resolved Aug 14, 2020
Complaint comments  10 CommentsShareTweet

Comments

If you are getting a speed of 242.62Kbps for downloading then the browsing speed that you are getting is 242.62Kbps*8 which is much higher than the plan you have opted for 512kbps. If don't believe in this try going for another ISP from India and they will tell you these facts. So dude you are not getting slow speed at all.
OMG ! someone who has a simillar problem.

(what on earth is Rahul {the guy who gave teh previous comment}, talking about.)

I have Combo Unlimited 512 plan. My Broadband speeds have been reduced to 220KBps (browsing speed) on Sunday morning, which means nobody to complain to . MTNL customer service ? what a joke . It is nonexistent. Simply appaulling.
Inspite of paying for a 512 KBps. speeds barely crosses 400 KBps and now they have capped it to 220 KBps, go figure.
I was an airtel (broadband) customer, so I can tell from experience that they are anything but perfect, but they do provide a much better customer service than MTNL.

QUESTION ???
1.Why does MTNL have be make changes in Broadband speeds (Cappings/disconnections/etc) on a SUNDAY when they cannot receive complaints on that day ?
2.Why are MTNL Charges so high ? For the price I am paying for 512 KBps unlimited I could get a 1MBps unlimited in Airtel.. Isn't MTNL a government company, why is it charging so much, if seen in terms of speed the price in MTNL is double that of Airtel (excluding the prices of 256 KBps plans)
enter 192.168.1.1 in ur browser.

username is admin n password is also admin

go to the status tab

under it check parameters for the line

if the downstream data rate shows 256kbps
then u tell them that ur line is syncd to 256kbps speed and tell em to change it to 512 (check it back again)

when sync is done @ backend, u will get more speed.
Hi,
we are fed up with the services our rea giving to us.
for the last five month we are getting proper speed and connection from mtnl broad band. since we are an orgnisation where most of our work based on the enternet but after so many humbel request and complains from our side there are not a single effert have been made to improve our said problem.we have opted plan 1000and we are recieving 170 kbps that is very slow.
can we get it improved by as soon as posible.
thanks and regards
We are an orgnisation working for the couse o[censored]rban poor in Delhi for the last nine years .for the last five month we are not recieving proper speed from ur side. we have plan 1000 and our speed is 170 kbps.our number is 22481609 located at shakar pur of delhi.
can we assured from our side to omproved it very soon.
thanks
AAA team.
Dear Sir/ madam

This is my third mail to the concern department regarding the low speed of my connection for very long time.
I have al ready written about our need of appropriate speed .we are an orgnisation working on the issues of the homelessness in Delhi and our major work has been based on the proper connection but its very unfortunate it has not resolved yet .we have given a written complain to area commercial manager as well two months back.we are your customer since beginning .we are activist orgnisation if we will not get proper solution from your door we will definitely knock some other door for our justice.

Detailed address :[protected]. S442, shakarpur Delhi -92.

Thanks and regards
Sanjay kumarv ([protected]@yahoo.co.uk)
AAA TEAM.
Speed is less than 200 when i pay for 650+s.tax
Hi...,

I am fed up of the Internet broad band connection given by MTNL

I have subscribed for a 512 speed plan...which is the most expensive one at MTNL on an average i get only 200 speed.

Everytime i wait for 20 minutes to lodge my complaint...since the system puts on hold..try calling the 1504 and experience the pathetic service..

After a long wait when you finally are able to register the complaint...the MTNL people close the complaint without resolving it...My number has more tahn 200 complaints logged in an year..


My no[protected], delhi palam colony..!!

pls look into the matter.

amit gupta
how can i sent message from my moile i can not use my SMS services
Even i pay for 512kbps but get only 50kbps speed when I download. Even after paying so much we dont get proper service. 1504 never works it just sucks. I m from Mumbai.

MTNL Delhi — lost mtnl sim

Sir, I had lost my mtnl(delhi) dolphin sim [protected] in chandigarh. kindly block my number. thank you.

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    Mahanagar Telephone Nigam [MTNL] Phone
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