[Resolved] MTNL — Speed is less than 200 when i pay for 512
I am fed up of the Internet broad band connection given by MTNL
I have subscribed for a 512 speed plan...which is the most expensive one at MTNL on an average i get only 200 speed. MTNL has been overcharging for more than two years now...
Everytime i wait for 20 minutes to lodge my complaint...since the system puts on hold..try calling the 1504 and experience the pathetic service..
After a long wait when you finally are able to register the complaint...the MTNL people close the complaint without resolving it...My numbr has more tahn 200 complaints logged in an year..
The most recent complaints 40900025/40900035 have been closed without setting the problem right. It looks as if the MTNL babu independently decides to close the complaint to save his job without informing the concerned consumer. Today to my shock when i called to register my complain...after 5 attempts..i managed to speak to the person at 1504 and the response i got was that yor speed problem complaint has been resolved on 1st June. I would like to highlight that the MTNL staff does not bother about the consumer at all..and just to save there job they close the complaint...without actiually resolving it...
IS ANYONE IN MTNL LSITENING...OR THIS HELPDESK IS ALSO A FACE WASH.???
I have registered a complaint again today...40900029..
can someone from MTNL respond that why you guys have
Today again i have a lineman who has come to my house..now when i have very specifically given an Internet complaint...why are telephone line mans being sent...
Talking to Mr. Malhotra, Mr.Bhatti, Mr. Khan...does not help.
Should for every internet related complaint of MTNL..one should appraoch the General manager.
Does anyone do anything on the internet complaints...
From harassed customer
A SAMPLE of the speed test
Internet connection speed results:
File Size: 5000KB
Time to Download: 186.064second(s)
Your Bandwidth: 242.62Kbps
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Aug 14, 2020Complaint marked as Resolved
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