[Resolved]  MTNL — customer service

I want mtnl customer care number of kolkata.
Please give me.
My email id [protected]@rediffmail.com
plz sent me to my email address.

service to our tel no[protected] is dicontinued. we have paid the full amount which was due. Kindly start the sevice to our telephone as mentioned above.

Subject: Reference telephone no. 26858743


Dear Sir,

I received your bill no [protected] dated 06/01/2009 for the supposed internet use during 01/12/2008 to 31/12/2008.

I wish to inform you, if you are not yet aware of this fact, that, you have disconnected my telephone no 26858743 from Nov 2008. No incoming calls were allowed since that day. As the line was completely dead, I believe that there was no internet connection available to us. Hence, there cannot be any claim for internet use.

While on this subject, I wish to inform you that early in 2008, you barred all outgoing calls from this telephone because I disputed the bill for Feb 2008, which I haven’t received till date and which showed on internet a charge of Rs. 4492. I demanded the details of the calls supposed to have been made from my telephone during the relevant month of the bill. I did not get this. I was made to run from one of your offices to another such as one at Gokuldham, other at S.V Road- Goregaon West, another at Nirlon complex- Goregaon East, one more at Pinky Cinema, Andheri East and still one more at Bahar Cinema. Ultimately I received a statement at the last mentioned office which stated that all the charges made were for local calls of which no details could be given, unless demanded IN ADVANCE. Which meant that there were a total of 2769 calls made in 29 days, approx 95 calls made every day, that works to 286 minutes each day. If this does not sound absurd, what will?

To make the analyses simpler, please find below the details of the local calls, STD –ISD and the bill amounts from Jun 06 for your ready reference.

Bill date Calls made STD/ISD Local Bill Amount Remarks
Jun-06 476 204 272 991
Jul-06 1838 1721 117 3556
Aug-06 215 215 747
Sep-06 169 169 713
Oct-06 293 11 282 880
Nov-06 882 631 251 1672
Dec-06 660 452 208 1365
Jan-07 747 499 248 1485
Feb-07 156 156 688
Mar-07 1455 1296 159 2445
Apr-07 359 359 952
May-07 179 32 147 724
Jun-07 142 30 112 677
Jul-07 184 184 734
Aug-07 1773 1588 185 2876
Sep-07 150 6 144 667 cess 281
Oct-07 369 369 984 cess 282
Nov-07 556 389 167 1439
Dec-07 260 22 238 1252 cess 659, additional triband 376
Jan-08 978 637 341 1870
Feb-08 329 95 234 1195 cess 529.83, triband xtra 247
Mar-08 2769 0 2769 4492 BILL NOT RECD
Apr-08 336 1619
May-08 186 62 124 701 cess 281
Jun-08 0 0 0 307


I could provide the details right from the installation of the phone about 5 years ago, I have given the above details only as an illustration.

From the above table, you can make out that the highest number of local calls made in a month was 369 in Oct 07. Hence, our hesitance to pay the bill claiming 2769 local calls.

I hope you will take a reasoned decision based on the above facts and send us a revised bill so that we may make the payment and also you can restore the telephone operations.

Yours faithfully,

Nityanand Naik

I made a complaint to the Chairman-cum-MD MTNL in April, 2009 that in our areas bimonthly telephone bills are not being received by at customers' address due to which most of the subscribers have to pay the bills with late payment charges. Even sometimes the telephone connections are disconnected for non-payment. Moreoever the personnel attending the public/subscribers misbehave with the public. UNFORTUNATELY, no action/response has so far some to my notice. Furthernore the MTNL repeated the same tradition of non-sending the bills in May, 09, too. Thanks to the HoD for encouraging/promoting the trend.

Our STD/ISD Phone No. 26852182 completely Dead since last 10 Days made Several Telephone Complaints on your Electronic complaint but no response. request you to kindly depute your Mechanic to set right the Telephone immediately.

sir
kindly send the detail of all local calls for the month of jun 2009.(01 jun-30 jun) my tele no is[protected] combo).i have goted 196 free calls for the month.and as per your bill 123 call is std and 365 call is local.i have seen detail of std call. but i am not satisfy with local call.

kindly send detail of local calls(01 jun to 30 jun)2009

Dear Sir,
Please note that our MTNL STD/ISD No. 26851386 is Not Working for the past 8 days. Your Goregaon
Complaint No. 26852200 and 26852300, 28406229 & 28421042 the Phone Number rings but No Response Only Ringing. How Will the System work., kindly depute your Mechanic to sedt right the Phone.