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[Resolved]  MTNL Delhi (Broadband) — non connecting of internet

dear sir,

i am holding a broadband connection with phone no. 23360042 from 24.5.08 i send repeated complaints to [protected] on recording voice and everyday call comes from local exchange AAP KA TELEPHONE TIK HAI thats all when i told them repetedly that my telephone is ok but broad band connection is not connecting they always said ok looing into the matter. sir may i know is it the service of mtnl. not only that when i call to 1504 help line of mtnl broad banb always it remains AAP KATAR MAI HAI, they always keep their system of[censored] may scarch from my telephone no 23360042 and 23360073, my bill remains no pending, can i get justice or i have to go to CONSUMER COURT

with regards

sudeshna biswas
Complaint marked as Resolved Aug 14, 2020
Complaint comments  25 CommentsShareTweet

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dear sir/madam,
i am holding a mtnl broadband connection on mtnl no.[protected]..i have an unlimited plan..i have send repeated complaints to 1504 and told them about the worst speed condition o[censored]r broadband..they always use to said that HAMNE AAPKI COMPLAINT FORWARD KAR DI HAI, WITHIN 24HR AAPKI SPEED THIK HO JAYEGI...AND i have send last complaint on 30th may. nd my comlaint no is 40900026...i want the downloading speed as it has came for first 2 days (150 to 170 kb/sec)...i want u to take action on this as early as possible otherwise i have to go to consumer court.
The broadband connection on my telephone number[protected] has been performing erratically. The ADSL light never remains stable for more than a minute and starts flickering off and on.

I registered a complaint about it on customer care (1504) and they gave me complaint number : 41601394 on 4th June'2008. They said the problem is with the frequency on my telephone line and would be rectified in 24 hours.

Nothing happened after that. No one from MTNL even asked me about the problem. I again telephoned customer care and this time they said that I should get in touch with Area Manager (Dwarka), New Delhi. I contacted him on 9th June'2008 after many dial attempts and he said that it will be done. Thereafter I received a call from MTNL asking me "aapka phone theek hai?" Before I could say that it is not the phone but the internet which is faulty.. the official disconnected the phone.

Nothing has been done by MTNL so far.
Even contacting Public Grievance Cell of MTNL on 23356666 and[protected]fax) has not yielded any positive response from MTNL.
Can anyone help?
No body cares about the complaints that we register. I am getting new complaint number everyday I speak to customer care at 23356666 and nothing happens. The executive has one standerd reply - within 48 hrs it will be rectified. Today the executive said - No idea how much time it will take - on questioning about when will 48 hrs complete?
Sad demise of a Navratna - We all should return the connection and take private company's connection. At least someone will listen to us there!
I don't think any one can help except the time and pleasure of the MTNL guys.

KKC
25074406
Sir/Madam

I deposited Rs.500/- in the lohitian road sanchar haat on 10 th may 2008 for a combo plan after 5 days MTNL guy turned up and fixed the new landline number by next day it was activated and we recived a call from MTNL to confirm the number but I am surprised that after so many days have gone MTNL has still not installed the broadband service asked for
does it really take so long to get the broadband I am surprised if this is the current stae of the counntry then i am afraid
Dear Sir,

I am holding a mtnl broadband connection with my telephone No. 25364747 for almost one year but from the day of its installation, I have continuous problem with this connection as it mostly remains offline. On lodging complaint to your call centre, it is informed that complaint has been lodged and result would be given within 24 hours but nothing has happened and on further contacting, call centre people usually have words that we cannot do anything except lodging complaint. If customer is not getting solution of their problems then what the use of your call centre?

I have tried every means to get solution of my problem but nothing has happened so far, now I have lodged complaint on this format.

I hope that MTNL people will wake up now...
Respected sir/Madam

I deposited Rs.500/- in MTNL, Janakpuri office on 3rd June 2008 for a combo plan after 1 day MTNL guy turned up and fixed the new landline number by next day it was activated and we recived a call from MTNL to confirm the number but I am surprised that after so many days have gone MTNL has still not installed the broadband service asked for
does it really take so long to get the broadband I am surprised if this is the current stae of the counntry then i am afraid

my registration No: UTN13003659

avinash ranjan
contact #[protected]
dear all
i have many times call for new connection but there is no response
dear sir/madam,
i am holding a mtnl broadband connection on mtnl no.[protected]..i have an unlimited plan..i have send repeated complaints to 1504 and told them about the worst speed condition o[censored]r broadband..they always use to said that HAMNE AAPKI COMPLAINT FORWARD KAR DI HAI, WITHIN 24HR AAPKI SPEED THIK HO JAYEGI... i want the downloading speed as it has came for first 2 days (150 to 170 kb/sec)...i want u to take action on this as early as possible otherwise i have to go to consumer court.
dear sir/madam,
i am holding a mtnl broadband connection on mtnl no.[protected]..i have an unlimited plan..i have send repeated complaints to 1504 and told them about the worst speed condition o[censored]r broadband..they always use to said that HAMNE AAPKI COMPLAINT FORWARD KAR DI HAI, WITHIN 24HR AAPKI SPEED THIK HO JAYEGI... i want the downloading speed as it has came for first 2 days (150 to 170 kb/sec)...i want u to take action on this as early as possible otherwise i have to go to consumer court.
In this era... MTNL Dwarka says that Broadband connection can be given after New Lines are laid... may be 3 months... may be 3 years...
Namskar,
MTNL

non connecting of internet


i am holding a broadband connection with phone no. 28041336 from 24.11.08 my telephone is ok but broad band connection is not connecting . when i call to 1504 help line of mtnl broad band always it remains AAP KATAR MAI HAI, and when call in 1500 they give us SDO and supervisor but all no.only ringing nobody pickup the phone. MTNL only gives connection not recive the call, i try many no.but result is 0. my bill remains no pending, can i get justice .

Plz take action as soon as possible
*Hon, ble Shri S K Arora ji*
G M (Appellate authority)
M T N L, Nehru Place,
New Delhi.

Sir, I, M Wadood Sajid ( an accredited journalist with the PIB, Govt. of
india, PIB no.2513) a consumer of M T N L, s broad band service against
connection no. 26984952 for the last several years.

though i have been going through various problems with the erratic services
of MTNL, how ever these days the level of problems and the dereliction of
MTNL, s staff and even the senior officers is ten times high.

sir, the router or the modem(whatever you say) installed at my
residence(R-236, lane no.5 Abdul hameed road, Jogabai Extension, Jamia
Nagar, New Delhi. 110025) is not working properly for the last one year. in
fact it was almost a damaged and out of order instrument from the day one. i
complained to the concerned staff, even the senior officers several time.
last time i lodged a complaint through the Internet complaint system(the net
receipt, DSL PORT 36979, is attached here with) on Friday, April 3rd 2009 at
1:41:30 pm.

sir i talked to SDO and other staff several time. the DA did never pick my
phone and his superior did not pay attention. i sent mail to
[protected]@bol.net.in and [protected]@bol.net.in several time, but to my surprise no
one responded.

sir i m still facing problems. as a busy and senior journalist i m losing my
credibility day by day.

so may i request to you, to kindly look into the matter, investigate and
intimate to me also. i could have contacted senior officials at the ministry
of Telecommunication but i prefer to go step by step.

waiting for your quick action

Wadood Sajid
Editor, Views Times, Delhi.
[protected]
Internet connected to my phone no. 28032708 is not working for the last 10 days. Number of complaints to 1504 yeild no result. Area Manager/SDO not picking given phone no.s 28041515 and 28042050
Internet connected to my phone no. 28032708 is not working for the last 10 days. Number of complaints to 1504 yeild no result. Area Manager/SDO not picking given phone no.s 28041515 and 28042050


Satish Chander
149, Sector 17E, Dwarka, New Delhi
Mobile No. [protected]
Internet connected to my phone no. 25037227 is not working for the last 6 months. Number of complaints to 1504 yeild no result. Area Manager/SDO not picking given phone.
waiting for your quick action.
Internet connected to my phone no. 28051388 is not working for the last 15 days. Number of complaints to 1504 yeild no result.
Area Manager/SDO not picking given phone no.s 20018384..no of complaints has been logged to 1504 but every day I am getting assurance that someone will come in the evening & will resolve the issue...Surprising no one has visited till now...

Sandeep Jain
K-202, Green Valley Apartments,
Plot No 18, Sector -22, Dwarka,
New Delhi 110075
[protected]
I purchased a 3G mobile connection with the following details on 24-June-09 from Sanchar Haat, Jor Bagh:

Mobile No. [protected]
Imsi No. [protected]
SIM No. [protected]

However, even after passage of a month, I find that the above mobile connection is not yet energized and, whenever I want to use it, gives a message “Your phone is suspended temporarily”.

I had already submitted the requisite Agreement form alongwith copy of photo ID. On enquiry with the Sanchar Haat Jor Bagh, I’m informed that they’ve sent all the documents to the Idgah office. Nevertheless, I again faxed a copy of my photo ID to MTNL on 10-July-09.

I also made two telephonic complaints - No. No. [protected] dtd. 16-July-09 & No. [protected] dtd. 20-July-09.

Yet, after all this, there is no resolution of my complaint & my phone is still not activated, much less on 3G.
Dear Sir/Madam

I am holder of telephone connection No. 26264115 with broad band. My broad band is not functioning since last one month for which I have made several complaints to concerned authority telephonically on 1504. But I have been given only complaint number but no fruitful result so far shown. On[protected] I also lodged my complaint on telephone and I was given complaint No. 4812. I was further directed to contact Area Manager for urgent functioning of broad band. Accordingly I contacted Area Manager Nehru Place Exchange Area on telephone No. 26229966 in between 4 to 5 PM. I was assured by Area Manager that broad band will be made functional on[protected] in morning. But till 1500hrs on[protected] no rep reported to make it functional.
mtnl launchen 3g but its not work as 3g i meet to engineers also but they says 40 kbps speed is enough for 3g
MTNL services are really Ridicules, they proved that how to work in govt. sector and how to ignore customers. Because they know their job is safe, it should be privaties so that they know how to work in private company and how to respond to a customer.
I had launch lots of complaints regarding my internet connection and my landline too, but they( MTNL employees) don't want to work.

Regards,
Sandeep sharma

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