[Resolved] MTNL Delhi — broadband connection not working

[Resolved] MTNL Delhi — broadband connection not working

J JYOTI PRAKASH

My brodband connection 27859529 is not working properly,, mtnl lineman says it is virus problem and closed the call. But my computer is completely protected with virus. Also mtnl is not able to run internet on some other computer as well. Can mtnl name the virus so that i can send the request to quickheal to find out the solution.. To my surprise mtnl lineman is not equipped with any antivirus but he claims that there are some viruses.. May i ask gm mtnl to reply on this.. What tool lineman has to prove the virus.. Line man hardly know how internet works, the only thing he can do is measuring voltage and current in the line.. Then how he can claim for the virus. Lineman is just making fool and creating a big trouble for me. As i am abroad and internet is my life to connect to my family. I am an it professional with 10 years of experience in the field. How can mtnl talk such a rubbish to me.. Even their man does not know what virus is. I request to gm mtnl to recruit some good engineers in place of these stereotype linemen. So that service level can be improved.. And i can feel proud to be an indian.. Jyoti prakash [protected] Ccie, mcse, itil Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

D V Gupta

from Delhi, Delhi

SIR, I HAVE APPLIED A TELEPHONE CONNECTION WITH BROAD BAND SERVICES IN M/O SEPT. 2008 AND TELEPHONE WAS INSTALLED IN NEXT WEEK AND WORKING SINCE ITS INSTALLATION. BUT BROADBAND CONNECTION NEVER WORKED . ITS ADSL LIGHT BLINKS ALWAYS. DESPITE COMPLAINED TO CUSTOMERCARE AND IN CONCERNED TELEPHONE EXCHANGE NO POSITIVE RESPONSE RECEIVED. LINMEN VISITED AND SHOWS THEIR INABILITY TO RECTIFY THE DEFAULT. MTNL IS CHARGING ITS CHAGE ON MONTHLY BASIS FOR BROADBAND SERVICE WITHOUT PROVIDING SERVICE. MY TELEPHONE NO IS 25050417.
KINDLY HELP ME TO RECTIFY THE DEAULT AND ASK MTNL TO REFUND THE MONEY COLLECTED FROM ME FOR SERVICE NOT PROVIDED TO ME FROM SEP TO YET.

SUSHEEL K GOEL

from Delhi, Delhi

MY BROADBAND IS NOT WORKING WITH LAN.
NO ONE ATTENDS ON COMPLAINTS BOOKED ON 1500/1504/BROADBAND LINEMAN/EXCHANGE, SINCE 10TH.OCT2008.
SOME ONE PLEASE HELP.

RAGHUNANDAN

from Delhi, Delhi

Broadband Connection — Delhi Telephone # 25075795 with broadband connection never connected

Regret to inform you that the Broadband connection provided with my telephone number 25075795 in Dwarka (Sector-7) New Delhi hardly worked, eversince it is installed (1st week of Nov. 2008).

Recently the modem was changed from MTNL, Sector-6 office, but still it is not working. Again I approached the MTNL (SDO), Sector-6, but the changed modem was not working at their end also. They had mentioned that the problem is of Port at MTNL end.

It is very painful to state that throughout I have experienced irresponsible attitude of MTNL service providers for the broadband internet connection.

I would earnestly request for immediate action in the matter.

Raghu

RAGHUNANDAN

from Delhi, Delhi

S C KOHLI

from Lucknow, Uttar Pradesh

My IP TV on telephone Connection No 22241396 is not working for the last more than 2 months and about 25 complaints to Aksh at Phone No. 12699 have failed to produce any result. At every complaint I am assured that the problem would be resolved in 24/48 hours but I am facing the same old problem of Waiting Signal or Blue Screen with No Network connection. As advised by Aksh I contacted Officer Incharge Sanchar Hut Madhu Vihar but he expressed his unability to solve my problem.

I therefore request you to either get my problem resolved without further delay and adjust my bills for failing to provide me proper service.or else PASS NECESSARY ORDERS TO DISCONNECT THIS CONNECTION AND REFUND BACK THE SECURITY.

Thanking You.

S C KOHLI

Ph. No. 22241471

20414546.

namit aneja

from New Delhi, Delhi

my internet stops workink in between

namit aneja

from New Delhi, Delhi

my internet doesn't work

namit aneja

from New Delhi, Delhi

internet doesn't work
and all the time 1504 no. goes busy!!!

Ranjeet Kumar Jha

from Hisar, Haryana

My braodband on telephone Connection No[protected] is not working for the last 4 months and more than 50 complaints to mtnl departmetn throgh various channel like at Phone No. 1500, 1504, 197.. and email and online complaint register, but failed to produce any positive result. At every complaint, assured that the problem would be resolved in 24-48 hours but I am facing the same old problem, like phone dead, not connecting internate, if connecting then not geting speed (single page opens in more than 60 seconds).
I therefore request you to either get my problem resolved without further delay and adjust my bills for failing to provide me proper service.or else PASS NECESSARY ORDERS TO DISCONNECT THIS CONNECTION AND REFUND BACK THE SECURITY.

Thanks and Regards,
Ranjeet Kr. Jha
MTNL NO :[protected]

Surender Binda

from Gurgaon, Haryana

Hi Sir,

I have applied for Broadband Internet connetion and Internet kit was installed in my home PC but connection was not establish due to shortage of wire and the concern person said, bring a wire and connet your internet with you PC

I have bring the required wire to connect phone line with my PC and i am just waiting to start Internet on my PC, i don't know how to connect it

Please send concern person to install internet connent on my PC As soon as possible

Thanks & Regards
Surender Kumar

MANOJ

from New Delhi, Delhi

ADSL LIGHT BLINKING

RAVI SHANKAR SHARMA

from Delhi, Delhi

From: SHASHI BHUSHAN SHARMA

MATANGI BHAWAN

CHATTER PUR MANDIR COMPLEX

CHATTER PUR, NEW DELHI

TO

MTNL DELHI

SUB : BROADBAND CONNECTION ON PHONE NO 26802478

Dear Sir,

I booked a broadbamd connection on MTNL line no -1500 .Iwas given a code no 4800151 on 18th APRIL 2009 with the assurance that the internet connection will be provided to me with in a week.

The line man of chatter pur exchange came alongwith a modem and a installer CD . He got a form which was filled up. The lineman told me that some senior person will come and connection will start.

No one has turned up to connect the modem with computer till to date. All my efforts failed to speak to some one as all the nos provided by service centre are bussy or keep on ringing, , ringing & then stop.

To my utter surprise when I received the bill of my telephone no 26802478 it includes the charges of internet connection from 24-04-09 wherin it has not been connected as yet .

You are rquested to send some one who is able to connect modem with telephone and computer so that the services of internet could be used.

Hoping for an immediate response

simhachalam

from Mumbai, Maharashtra

I am reget to say that broad band connection provided with my telephone No.28061845 under jurisduction of Bijwasan telephone exchange not working since 15 days and more than 20 complaints to MTNL Department were made through various channels like at phone No.1504, 1500 and 197 and also personally visited bijwasan telephone exchange but failed to produce any positive results. At every complaint assured that the problem would be resolved in 24-28 hrs but in vain.
It is, therefore, requested to your kind honour that get my problem resolved without further delay and passed instructions to adjust my monthly bill for not available of internet services for 15 days and accordingly adjust the same amont in the next generation bill.
I am painfull to inform you that JEs of Bijwashan Telephone exchange not performing their duties in a pleasant manner and their busy in other activities. Please look into the matter.
Thanking you,

T S Chalam
Inspector in Central Police Organization.

Denial

from Delhi, Delhi

In bahanchodo ki maa bahan ko utha laao or phir inse baat karo tabhi ye hum sabki problem solve karenge. 9 baje ka time hai bahankelode 11 baje exchange main aate hai 5 baje tak ka time hota hai 3 baje ke baad apni gand marvane pahonch jate hai. Complaint karne ka koi fayda nahin hai.

Raju Mandal

from Delhi, Delhi

Sir,

I am the user of mtnl broadband and my mtnl no is :[protected], my internet is not working last 10 days i have complaint many times but no response and my address is :- k-1-18/625 sangam vihar New Delhi 110062, i am complaint our area manager name :- Pooja she also refused to help me, and the line man are also a very bad person he always talk to very bad language. So i need your help
I shall be thanks full to you...

Regards
Sunl Kumar

Gopal Singh

from Delhi, Delhi

My Phone no. was 27537266 and i have tried to Shifted is other address. i already submitted the form for that before 15 day still it not shift... anyone can tell me what will do ???

amar banerjee

from Gurgaon, Haryana

Broadband Connection — connection not given & misinformation from Your sales person.

dear sir/mam
i got broadband connection on 5 july but i didnt got connection till 13 july
my plan was Rs 899 for 256 kbps with unlimited download.
sir its very shamfull to say that after eight days i paid for connection i didnt get connection, when u claim for fastest &finest service.

sir /mam your sales person mr Arvind upadhya sold me the connection before 8 days and said to give connection within 2 days, but i m sorry to say after giving before 8 adys i didnt got connection.
your sales person Mr Arvind upadhya gave me lot of miss imformation & now from past 5 days he is not recieving my phone call.i called several times a day to ask about my connection, but he didnt recieved any of my call.
sir/mam i m realy frustrated about my broadband connection issue & behviour of your sales person.

so plztake action in this matter as soon as possible.
thanking you.
amar banerjee;
flat no 103 raj palace, opposite pawan cinema,
GT road ghaziabad.
mob no [protected].

my SEFno is 1182081.

Brijesh Kumar

from Delhi, Delhi

hi sir

my phone no is 25965498 thats is not working properly and the broadband is also not working that is giving very bad response... my net is not working 5 mint regulor ...that is disconnected 2-5 mint... plz tell me what i do????

manoj sharma

from Gurgaon, Haryana

myself is manoj sharma from 6B/1 east azad nager st, no.10 delhi-51, my cont.. no[protected], customer no.[protected].
I have taken one bro. band.. connection from MTNL. at 15 july.iam vry disappointed Bcz of my net is not working still yet, and In my system there is no Creating any setting in ur side,
iam requesting to u, Pls looking that matter on ugent basis, so that we can use ur service.

manoj sharma
#[protected]

Amlesh Kumar

from Hisar, Haryana

myself is Amlesh Kumar from K-756 /9 Sangam vihar delhi- 62, my cont.. no[protected]

I have taken one bro. band.. connection from MTNL. on 20 july.iam vry disappointed Bcz of my net is not working still yet, and In my system there is no Creating any setting in ur side,
iam requesting to u, Pls looking that matter on ugent basis, so that we can use ur service. it is my seccong request .
my first complaint no is 41601240

Amlesh kumar
Mob No . [protected]