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[Resolved]  MTNL Delhi — internet connection slow and keeps on disconnecting

I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps unlimited plan and the speed for first 2 months was around 150kbps and now it doesnot cross more than 25 kbps and also the connection keeps on disconnecting and since last two days i am trying to download a 10 MB file and failed so many times.
The service is all time worse.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  72 CommentsShareTweet

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mtnldelhi triband — getting disconnected from mtnl triband very very frequently

D
ear sir
I have got triband connected from mtnl, but to my utter disappointment I am getting disconnected most of the time, and I have to keep waiting for hours to get connected again.I have been trying all the possible telephone nos. but cannot get thru either.I am a senior citizen with nobody at home.
I shall be very thankful if my problem is solved, because of this connection I am able to talk to my children who are settled abroad.
Thanks
waiting for an early reply
Vinod kumar Maini
i totally agree same is the case with me...ok its unlimited but the speed should be atleast 32 for every 64KBPS speed the download speed is 8 kbps so now suddenly the speed has decreased to 20... that is even lower than the dial up.. MTNL is rippping us off our money... and the disconnections are almost constant... i wanted to use the internet yesterday so badly and when i came back home it was nto working.. i had to wait for a whole day just to send 1 e-mail. worst broadband ever. GOVt is doing the worst job ever. with MTNL the customer care is outright dumb underpaid people who dont even know how to speak in English properly dont know which modem we are talkign about... and take eternity to pick up the phone even at 4 in the evening. sad really sad where India broad band is being led too.. other countries have speeds upto 10-20 mbps and we are still stuck at 256 unlimited.
hey guys, i have a similar problem.My plan is also triband 256kbps, and download speed is reduced by 10 times! Moreover about every 30 min the internet gets disconnected.If this happens to you too, please let me know.
I completely agree with you people and I am pretty sure that even after writing here no action will be taken. Even i am using the unlimited plan but the speed is pathetic. The sad part is that i dont have airtel in my area otherwise i could have gone for that. I am so irritated by this but i am helpless. Other broadband services are a bit expensive but at least they provide proper service. Even their speed isnt so slow. This department is sleeping and as it is calling them on customer care number takes years. Its always busy and those people are as it is good for nothing. The department should shut down its call centers as they are of no help. All they do is to irritate you even more.
It is the worsed connection i've even experienced. I was using 256kbps unlimited download speed was 23/25. then i changed to UN749 for upto 2Mbps the speed reduced to 20kbps now again i changed to 512kbps and the download speed is again 25kbps. Mtnl sucks like a pig.

MTNL Delhi — Inter Net connectivity disappears 50 times a day

Inter net connectivity disappears more than 50 times a day from last two months .
Complaints done but every time NO BODY attended the probelem .
Very useless departmaent in this respect .
AJAY SRIVASTAVA
[protected]
18/08/2008
Hi This is Amanadeep Singh.
Son of Inderjeet Kaur.
i hv MTNL 799/- Unlimited plan speed will up to 2mbps.but mine speed is arnd 256or266 KBps.while in mine area mine other frnds hv same plan but they get speed upto 1mbps i.e arnd 2mBps.plz help me out.
is there any way to increase mie speed.
HI! This is dyutinkar and i want to express my views about this peace of .This is a disaster to the internet services.Its disgusting and i m fed up with its pathetic condition. When u need it badly its remain literally dead. Slow speed, regular disconection within fraction of seconds...no action to the filed complain and above all the CUSTOMER CARE.They seem to be busy with their personal problems online.Its a hopeless case!
im using combo 512kbps unlimited, , , the very first 20 days the speed was really good...it speed was up to above 200kbps...now the speed has gone down to 40kbps... and this is happening to every mtnl user i have come across...
hi, according to me mtnl broadband is the worst connection I have faced ever. customer care response is nil, area manager does not responce.
We are using two connections(tel. No. 24371166 &[protected]with Triband unlimited plan speed of 256 kbps, but it showed the speed of max. 20-24kbps. now we updated to Unlimited Combo 512kbps of speed of Rs.1299. But anyone of them is not updated yet while in the customer care records it showing updated. router is disconnecting after every 20-25 minutes. I am facing lots of problems in every 30 mins. please do something to get rid of these unwanted problems.
Totally agree. Absolutely ridiculous internet connections in india, MTNL is a crap!, the so called customer care "EXECUTIVES"(what a piece of crap!!!) don't know anything just know to register a compaint and give the damn number to the customer and saying "the problem is on the server side"! If it is the server then our govt should replace that trash with a new good one, with multiple large-scale connections. Already MTNL is stealing away enough money from the consumers, pay Rs. 800!!! for 2mbps plan (or 256KB/s) and that too with frequent disconnections and connection limits! Look at other countries, they have fiber optics connectivity or speed there goes upto hard-drive-crushing-54mbps or more! and you are still stuck at that old thin pair set of cables of an ordinary telephone line! Upgrade this trash, Bring the fiber optics network or replace the existing set of cables with thick ones! You gave those trash routers+modem (a white coloured MTNL's piece of trash) box to every home that trash doesn't allow more than 50-70 simultaneous connection when it comes down to peer-peer downloading. UPGRADE IT!
I have mtnl broadband internet connection on Telephone Number : 27381874 under unlimited usage sceheme.

The connection speed is very much slow & after complainting regularly there is no response from your department. I have complaint on 22221504 & My area head Mr. Jain Area Manager ([protected]) but i am sorry to say that customer care department is only doing formalty to registered a complaint but do nothing. Please resolve my problem asap and give me the status on my mail address or on my mobile ([protected]).

Thanks

Manish Bhatia
Sr. Press Photographer
(Delhi Today Newspaper)
i have 256kbps unlimited combo plan. i used to get 200+ kBps download speed but now it only 24-25 kBps.
bsnl is providing up to 2mbps unlimited connection for about 600rs. however, we are stuck with mtnl's low and costly broadband. it is very bad.
i am also using the same but do u know that whatever net connection you have say 256kb/s so you will only get 1/8 speed of it and you are asking for the 1/2 speed dude its impossible . earlier you were getting good speed because mtnl tries to attract more people towards its it's simple.
so if you are getting 30kb/s it O.K
I have taken a broadband MTNL Connection very recently, my Phone number is 25142165.My Internet speed is very low.I do not able to download anything.I am in plan Combo 599, where download and net surfing is unlimited.Please also remember our Telephone is not working properly also.Please do some necessary step to solve my problem.My Mobile number is [protected].

Regards,
Nilanjana Ray
I applied for mtnl connection on line, I got the connection through a broker with two days but as requested broadband connection has not been insttalled for the last two months telephone number is 22238326
Dear Reciever,
As i have speak with ur customer care associate many time but know action has been taken of my complain no is 41600101

As i have told the problem to cca of mtnl that ASDL IS consistonatly blinking i have just 3days back getting this plan of net surffing but issue arrises only in 3days.

Kindly do the needfull help


Thanks & Regards
HIMANSHU
I am the customer of telephone connection no.25517122 having beneficiary of broadband services with plan Tri BB phone 500 Combo. The MTNL, Delhi has advertised that the broadband speed to this plan is upto 2Mbps. But for the last two days I have checked the status of speed on delhi mtnl site which shows that the broadband speed on my connection is much below the standard speed of 256 K and broadband is running only with the speed of 211-216K only which takes me a lot of time to increase the speed. I have lodged complaint no.[protected] but all in vain. The broadband enquiry no.1504 is also not so useful, if no action is taken on the customers request.

My request through this E-mail to kindly take immediate action on my complaint and provide appropriate speed which is meant for my said connection as I am facing lot of inconvenience due to slow internet services of MTNL.
there r crap my internet is too slow its takes about an hour to download a 4 mb song and they do not litsen to complaints...
I have a mtnl broadband connnection[protected], with unlimited data download. I am facing the same difficulties: speed is very very slow and the connection keeps on disconnecting intermittently, I have made several complaints but no one listens to them.

Sometimes I am unable to even open google.com

The services are worst...

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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003