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[Resolved]  MTNL Dolphin — poor service and worse connectivity

I have been using mtnl prepaid connection for abot 2 years now. The connectivity is really really bad. I spend too much balance each day due to Network Failure!!! It creates worst problems when one is travelling. Since last 3 days i have been sneidng smses and they have been deducting my balance but none of these msges actually get delived! utlimately, i have to make ohone calls on roaming. I tried to connect to customer care and landed uo spending so much money (on roaming) trying to get my problem fixed. First thing i am going to do when i reach Delhi is to change my connection!!!
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet

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Yes, Dolphin has a worst network.En=ven the customer care dont help us out of the problem.We have to keep on calling them.The problem is never solved in a one phone call.
NO NETWORK, SIM ON EMERGENCY MODE

I AM HAVING MTNL DOLPHIN SIM CARD FROM PAST 2years I AM RECEIVING NO COVERAGE IN Delhi cantt, MY CELLPHONE HAS GONE TO EMERGENCY MODE INSPITE OF HAVING MTNL DOLPHIN SIM IN IT, THE SAME PROBLEM IS SUFFERED BY MY FRIENDS IN MY NEIGHBOURHOOD...POor sevice and worse connectivity.
I don't know if my querry will reach to the concerned authority, for, before this also I asked the same question but nobody in MTNL cared to reply me. I think although there is provision for grievance communication but I do not think anybody seriously cares to attend these. Your grievance rederessal system has only good-looking form and no content. However, I am again putting down my query, I'll wait and see if anybody attends to it. If anybody has the time to read my query and bothers to reply, please do the same by e-mailing, talking over phone does not make thing clear because of the accents that goes with it.

I wanted to know whether there is any system for periodic meter reading during the month, of mobile telephones of MTNL (Dolphin). BSNL has such a system, just you have to send an SMS, you can know the instant meter reading. Do you have such a system? If so, same may please be informed.thank you, my mail ID: [protected]@sify.com. Mobile no--[protected]
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My telephone no—2635 4822. I am a customer for rupees 500 combo plan which has the facility of telephone and broadband. I want to know if there is a facility of weekly meter reading, so that I can control my Internet surfing within free 600 MB. Please inform me through mail, explaining things over phone might be little bit difficult for accompanied accents. Please inform. my mail ID: [protected]@sify.com
This is all about how Hewlet packered sells their computer and after that they refuse to give after-sales service to its customer. We in the Andheri ESIC Hospital and occupational disease centre, MIDC, Central Road, Andheri East-400 093 Tel no[protected]. purchased six computers last year. one of those computers' monitor is not working any more although it is not even one year that we purchased it. Twice we registered our complaints, complaint numbers are Case no-CA0796960, Case no-CA0804234 respectively. But they are not coming down to repair/replace the monitor. I firmly believe there are hundreds of people who purchased their computers, must be having similarly some or other trouble and it is also sure that their complaints are not being attended to. The company has devised a method for registering complaint through call centre which is itself a very difficult task, if you do not believe me just try for yourself at least once to register your complaint. If somehow you have successfully registered, I am sure they will not come finally to attend your problem. But don't get misled by. their empty sweet words.

In view of the above, I think some consumer forum must take up the matter with the company and see that the company becomes more responsible to the needs of consumers. Thanking you,
yours faithfully,
Bhanu chakraborti,
Deputy Director
(Administration)
Mob no-[protected]
Commander VK Sharma House No 03
Mob: [protected]/[protected] Sector 29
Tel:[protected] NOIDA
Email: [protected]@yahoo.co.in Uttar Pradesh 201 301

VKS / MTNL / 01 27 Oct 2009

TO WHOM SO EVER IT MAY CONCERN

NO NETWORK COVERAGE AT SECTOR 29 NOIDA

Sir,

1. This to inform that I am a contented customer of MTNL services for many years, and have been using services on mobile numbers [protected] / [protected].
2. However, for past over a month there is no coverage at (Approximately 200 Meters around) my residence at 03 Sector 20 NOIDA. UP 201301. I had reported the same at the Sanchar Hut, Sector 18 NOIDA UP. The Officer In charge had attended to the complaint and suggested that this matter needs to be taken up with higher authorities to resolve the issue. It is therefore requested that necessary action be taken to resolve the problem of ‘no network coverage’ at house no 03 sector 29 NIODA, UP.

3. Regards,

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    Mahanagar Telephone Nigam [MTNL]
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    2499
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    0
    Resolved
    924
    Mahanagar Telephone Nigam [MTNL] Phone
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    +91 11 2431 0212
    +91 11 2335 6666
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    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
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