[Resolved]  MTNL Dolphin Delhi — excessive billing,non receipt of bill,call dropping

Sub: Mobile Number [protected]

Sir,

My bill for the month of October, 2009 is Rs. 3, 833/-. This is far more than my usual bills and is not remotely near my usage. I called the Customer Care service to inquire about the same and I was informed that the excessive charges were for my GPRS usage. I have stopped using my GPRS service since March, 2008. I had lodged a complaint to this effect on 20.11.2008 (addressed to the Account Officer, MTNL Dolphin, New Delhi). I was given a complaint number: [protected] by the Customer care service. Henceforth, I was told that the complaint was in process. I also lodged a complaint through an email on 23.11.2009. On 24.11.2009, in response to my email, I was asked to fax the complaint to Billing Department of MTNL Dolphin on [protected]. Later I found that the fax number abovementioned had changed to [protected]. So I sent the fax to the Billing Department of MTNL Dolphin on 26.11.2009.

On 25.11.2009, my telephone service has been disconnected. This is to bring to your notice that there has been a billing error. Kindly rectify the billing error and restore the telephone service at the earliest; failing which, I shall be forced to take legal action in this regard.

On 01.12.2009 I sent a friend of mine to Idgah Telephone Exchange to enquire about the status of my complaint. He was informed that my bill for September, 2009 included charges for GPRS usage when as stated earlier I have deactivated GPRS usage since March, 2008. Further, it is requested that you may kindly verify and recheck my bills for the months of July, 2009, August, 2009, September, 2009 and October, 2009 as I find that the bill amounts in all the said months are sufficiently higher than my usual bills.

Subsequently the bills for October and November 2009 were corrected and the bill amount for the said months came upto Rs.527/- in total. However I have received through SMS my bill for December 2009 of Rs.3211/-. This is again a very high billing amount, much more than my actual usage. I have already gone through a lot of mental harassment and trauma because of the previous inflated bills. Now this bill for December 2009 has further increased my mental trauma.

I therefore request you to kindly furnished me with the correct bill for December 2009 at the earliest. In the event that I am further harassed I shall be constrained to report this issue in the Local Press and News Papers.



Yours Sincerely



(Virender Singh)

Sir,
I have dolphin prepaid (Jeewan sathi, Govt employee) of number
[protected]. I am not using this sim from 11th January 2010.Still
I received the bill for February 2010 as Rs. 270. When I did not use this number for outgoing purpose for the month of February 2010. Why I have to pay for not use.Kindly rectify error.My account number is 6539004

Sir,
I have dolphin postpaid (Jeewan sathi, Govt employee) of number
[protected] for last 4 years.I received bill of month June is Rs 1150, with call charges of Rs 860. however, looking at the itemised bill, its only Rs 261. similar thing happened last month, when i had to shell more than Rs 900 with same billing issue.

Kindly rectify error.My account number is 6456443.

Kajal Arora

I have 3 Dolphin coinnections, mine being [protected]. It never has signal, call drop is frequent and one conversation needs to be completed in 5-7 calls. Even when I tried to call the customer care, the call dropped several times and I could not register myt complain! And all the while the person at the other end kept saying whast is ur complain?where do you face problem and I told him all Delhi!
It is useless and hopeless service. I am waiting for number portabilty to move on as it a an old number.Since then I have taken one aitel and one vodasfone connection and have never faced problems! Is MTNL listening?

i need my details of received call on 23 rd dec between 2pm to 4pm my no. is [protected]