[Resolved]  MTNL / Dolphin Prepaind Mobile Connection — activation of my mobile number & worst customer care services

dear sir/madam

I have purchased a new prepaid connection of details:
number - [protected]
imsi no :[protected]
sim no .[protected]
pin no:1234
puk no.:25744431
plan: vidyarthi plan

i purchased the number of above details on dated 28/03/2009, timed 12:30 noon... the retailer said that i have to submit the documents for activation... i gave my id proof timed 3:30 p.m. and the retailer said that it will be activated in couple of hours...
but it is not activated till yet even after a day...
i'm frustrated of this poor service of yours...
pls activate my number as soon as possible or refund my money paid...
hoping a positive response...

My sim is blocked and its asking for PUK number can u please send me the PUK number my No is [protected] and sim No is[protected]. Please reply as soon as possible.

dear sir/madam

I have purchased a new prepaid connection number ([protected]) on dated 17/08/2009.. the retailer said that i have to submit the documents for activation... i gave my id proof and the retailer said that it will be activated in couple of hours...
but it is not activated till yet pls activate my number as soon as possible

my mobile no is [protected] this no is zamir ahmad please this sim is blocked please provide me my PUK no please...

activation of my mobile number & worst customer care services
Dear Sir / Madam,

i have purchased a prepaid two sim card for a mobile [protected] and [protected] SIM No :[protected] and[protected]
PIN No : 1234, 1234
PUK no: 75395258, 19452322
Date-15.12.2008

The above mentioned number has not yet been activated. when i call in ur customer care i was told i hv to submit my documents & after that aftr 24 hrs my number will be activated.. for ur kind information i had already submitted all the documents to the dealer frm where i hv purchased the card. Still my number is not activated..

When contacted ur call center.. agent Kishori at around 11:58, she was so confused & ws time & again asking the same information which i hv provided earlier on the same call... she ws lacking concentration on call... when asked her to trnsfr the line to her senior.. she refused with a very rude tone... & just disconnected the call...

when contacted again immediately... spoke to ur senior CSA.. mr. Ronald John, again he repeated the same mistake... time & again asking the same information which i hd provided to him on the same call... asked him to trnfr to his TL, , nitin... (the so called TL) was again another JERK... people like him will definitely not take dolphin any where... ppl like him handles a team... is a shocking news... god save ur co.

all ur call center agents including ur so called TL's & managers... r genuinely not interested in helping ur customer...

Dear Sir / Madam,

i have purchased a two prepaid sim card for a mobile # [protected]
SIM No :[protected]
PIN No : 1234
PUK no: 75395258
mobile # [protected]
SIM No :[protected]
PIN No : 1234
PUK no: 19452322

The above mentioned number has not yet been activated. when i call in ur customer care i was told i hv to submit my documents & after that aftr 24 hrs my number will be activated.. for ur kind information i had already submitted all the documents to the dealer frm where i hv purchased the card. Still my number is not activated..

When contacted ur call center.. agent Kishori at around 11:58, she was so confused & ws time & again asking the same information which i hv provided earlier on the same call... she ws lacking concentration on call... when asked her to trnsfr the line to her senior.. she refused with a very rude tone... & just disconnected the call...

when contacted again immediately... spoke to ur senior CSA.. mr. Ronald John, again he repeated the same mistake... time & again asking the same information which i hd provided to him on the same call... asked him to trnfr to his TL, , nitin... (the so called TL) was again another JERK... people like him will definitely not take dolphin any where... ppl like him handles a team... is a shocking news... god save ur co.

all ur call center agents including ur so called TL's & managers... r genuinely not interested in helping ur customer...
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dear sir/madam

I have purchased a new prepaid connection number ([protected]) on dated 14/10/2009.. the retailer said that i have to submit the documents for activation... i gave my id proof and the retailer said that it will be activated in couple of hours...
but it is not activated till yet pls activate my number as soon as possible