MTNL IPTV — Wrong Billing

IPTV installed on my telephone[protected]nthough stopped functioning properly during very first month of its installation and despite number of complaints lodged in this connection remained unattended MTNL charged me for the services they never rendered satisfactorily.

Even the complaints made to them regarding unjust and unfair billings too have remained unattende.

Please, therefore help me resolve my grievance
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iptv
icontrol

service dept
===========


our icontrol tv - service not working properly
plz do needfull-
thanks
from
arvind ganatra mobile [protected]

email [protected]@gmail.com
we got iptv installed on 20th may 2008. Verbally as well as in writing you promised that services are free for one year.Now since the installation of iptv my bills are coming of great amount.You also promised trhat registration fee of Rs 300 will be taken by MTNL while MTNL is charging Rs 500.I have approached to you on 2690000 as well as MTNL. Both agencies are putting the case on each other.Now I request you either you solve this problem or else I will be forced to take some legal action. My broadband charges are 300 Rs and our monthly usage is very less that cannot exceed 800mbs which we are getting free in our plan.
on 22nd of Nov.08 aksh install iptv after 4month booking in advance. Due to not satisfied by service and commitment, i had given rqst. for d activate servc on 24th of Nov.08 on hlpline no. 26991500 and a written rqst. on 8thof De3c.08 OB no. 7454, but till today nobody(From aksh or concrn) collect the accessory.

Instead of solution there is a charge of Rs.200/ on Dec.08 bill kindly do needful for the same and cr. reversal of charges. DUE TO I am not using service.
I am having IPTV for the last one year under the scheme of free watchin for 6 months. after six months I asked the AKS people if have they started charging for the movies, they said, " no they have not yet started charging any thing for the movies . I told them to inform me when they would start charging and they agreed. but last month when I got my bill they had added a big amount, when asked they said, " it is for the movies.
These were the movies which i never watched and just opened to show my house guests, how the VOD works thinking that I will not be charged for the movies.
Another complaint is IPTV not working properly. Minimum 4-5 days in a month it does not work and I am chaged for those days also.
IPTV connection was disconnected on my telephone No.22143636 Sept-2008. Till then IPTV has not refunded my security. In the start of April an executive of IPTV promised that they will refunded my security deposit within a week.

But i got no security refund. But it is surprise for me to see the bill of month April. I have no functional IPTPV connection on my telephone from Sept-2008. and they slapped a rent of two months of rupees 398/-.
when i have no iptv connection on my telephone how they can slapped rent on me.

kindly help me to refund this rent and get back my security deposit.

rajiv jain
Phone 22143636
IPTV connection was disconnected on my telephone No.22143636 in Sept-2008. Till then IPTV has not refunded my security. In the start of April an executive of IPTV promised that they will refunded my security deposit within a week.

But i got no security refund. But it is surprise for me to see the bill of month April. I have no functional IPTPV connection on my telephone from Sept-2008. and they slapped a rent of two months of rupees 398/-.
when i have no iptv connection on my telephone how they can slapped rent on me.

kindly help me to get back refund this rent and get back my security deposit.

rajiv jain
Phone 22143636
CA N0 [protected]

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