MTNL Triband — No Service for past 1 month

Address:

East Delhi, Delhi

Dear Sir,

This is to bring to your notice that there are intermittent internet connectivity issues in my triband connection. The connection is not stable and disconnects every now and then. Everytime I register a complaint it's marked as resolved without any action. some of the recent complaint # are
295849
298520
298649

For past almost 1 month I've not been able to use internet for these reasons. I've depositing internet bills for past 3 years ignoring these issues, but this time I need an answer from you.
Why should I pay for a service which is not provided at all?

I request you therefore to provide me a waiver of April month bill and make sure that the issues are resolved. I have no option but to switch to other service providers if the same is not done.

I being a middle class fellow can't keep paying the bills even when there's no service. I hope you understand and do the needful.

MTNL# 22945171
Area Yamuna Vihar Exchange East Delhi

Thanks & Regards
Jagdish Jindal