[Resolved] MTNL Trump Prepaid — caller tunes deactivated but balance always deducted for caller tune
i have deacativated my caller tune in april 2008 but till today my balance is deducted . when i complain about this the reply come as my caller tune is deactivated. i want to ask if my caller tune is deactivated than why my balance is deducted every time. when i enquired about this on customer carew no 1503 they replied that it is deactivbated . complain no: 58400214 on 13th august 2009. when enquired about this complain no they replied that no charege is deducted from my balance, one of the customer care also replied that balance is deducted and u will be refunded. another complaint lodged on 17 august 2009 complain no 17000070 . i want full refund from may 2008 till 17 august 2009. some of the customer care also replied that balance was deducted without their knowledge. how is this possible. they gave me the no. of higher authority but no one picked up the phone and after some time the phone was busy. the no is [protected]. is this the dedicated customer service you are proud of . always the message came from no 56262. i request the concern authority to take necessary action in this regard. waiting for your reply . thank u.
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Aug 14, 2020Complaint marked as Resolved
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