[Resolved]  MTS Bahadurgarh — MTS MBLAZE BROADBAND

Address:

Jhajjar, Haryana

Hi... I am using MTS blaze datacard broadband for over an year now.. since it is the only option available to me as reliance and tata photon does not provide broadband coverage in bahadurgarh. From past two months the data card speed is pathetic. I am using 999 unlimited plan with 15 GB download. In whole month I am not able to use even 2 GB due to very pathetic download & browsing speed in bahadurgarh. I have opened regular complaints with MTS and most of the time they close my complaints without entertaining in proper way. Recently I opened a complaint in MAY 2011 with complaint No (MAY/971). They sent an engineer to my place to fix the problem and he just gave me run around that there is some maintenance going on and the problem will be fixed by tomorrow but nothing was done and the complaint was closed without any resolution. Even when I called customer care a person named "ADIL" highly unprofessional give me an excuse that we are planning to develop a new site/tower in my area (sector 9A) and then the problem will be resolved. However I was not given any dead line. Again when I opened a complaint yesterday with complaint no JUN/856. it was also resolved without any resolution. This time also the same person called me and spoke in a very rude and bad way stating that "UNTIL THE SITE IS DEVELOPED THE PROBLEM WILL NOT BE FIXED, YOU OPENING COMPLAINTS AGAIN AND AGAIN WILL NOT FIX THIS" and hung up the call. Sooner I got an SMS on my registered phone that the complaint related to SPEED ISSUE resolved to your SATILSAFCATION..!!!

I am having really bad experience with MTS. MY data card number is [protected]. Please help me as it is really affecting my official work. I work in an IT company and have to connect to many applications in other parts of world.

I would appreciate if someone can fix my problem.

PLEASE PLEASE PLEASE HELP ME,,,,,,,,,,,!!!!!!!

My email address is [protected]@gmail.com

Thank You
Manish