[Resolved]  MTS Broadband Internet Connection — COMPLAINT AGAINST MTS BROADBAND INTERNET

Sir/Mam,I am Amarendra kumar. I have taken MTS internt broadband connection on 22/11/09 no is [protected].but it is not woring in my house due to poor connectivity .I request to MTS customer care that kindly send some one to rectify this problem ,and wrote a mail to nodal.[protected]@mtsindia.in on Thu, Nov 26, 2009 at 3:47 PM. then i got a mail that we will rectify this problem and i got a Complaint number NOV/9029.I got a call form Mr. Rajender mobile no [protected]. he assure that your problem will solve in 10 days but i didn't get solution.then i send 2nd mail on Wed, Dec 2, 2009 at 10:17 AM then i got call from Mr.Lalit Joshi mobile no [protected]. He assure that out network team will visit to your house then one person come to my house and chek the internet connection that its working or not and he told me that i have send the feeback to my senior but i didn't get any solution. I have made payment of 3100 rupees for this connection and monthly recharge is 799. I spoke to customer care and told him that internet is not working in my house and after one month you will disconnect this service if i will not recharge this connection then they told me that we can not do any thing. I want to lodge a complain against MTS. So please, kindly registered my complain and take proper action against MTS .Regards Amarendra kumar [protected], [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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IOL NET — disconnecting internet connection

I have installed internet service connection in my office situated at 30F, Vasudeo Mansion, 7A, 1st Floor, Cawasji Patel Street, Opp. Yazdani Bakery ,Fort, Mumbai 400 023 provided by your company. i.e. IOL India Online Netcom Ltd. My username is “mungekar”

1. I say that your company IOL India Online Netcom Ltd has received entire payment from me by way of cheque for 6 months well in advanced.
3. I say that since last 10 days I am unable to connect my internet hence I contacted your technical assistance team who time and again assure me they will solve the issue immediately as there is some technical fault in system.
4. I say that till the date the said problem remains the same. Your companies technical Assistance failed and neglected to either to look into the problem or solve the same till date.
5. I say that since last 10 days I am continuously calling your technical assistance or the director. Till the date I have called 100 times. Many times your representative keeps my call on hold for more than 15 min. Many times they assured me to solve the problem.
6. I say that your companies technical assistants and representative daily assure me that their engineer will come immediately and solve the issue but till the date no one either call me or solve problem.
7. I say that I am Advocate by profession and on account of your irresponsible service I have to suffered huge damages, mental agony and monetary losses due to your gross error, negligence and also bad service of the company and its technical Assistant.
8. I say that all the technical assistant and representative from your company are least bother to solve the issue and hence lastly compelled me to send this notice as I have no option left.
Pursuant to my notice dated 25.01.10 I had sent a final reminder on 29.01.10 still no feedback from their side.
DEAR MTS

It is very disheartening to say the a very good company like MTS has such a NON RESPONSIVE, PATHETIC, SLOW, STUPID AND THE WORST CUSTOMER CARE SERVICES i have ever seen and leading to such a huge problem to me and probably other customers and with NONE READY TO RESPOND TO THE COMPLAINTS of the customers and giving false responses that the problems have been solved

Not even the SENIOR EXECUTIVES in the custmer care are bothered about the companies reputation and not at all interested to respond to customer's complaints or even talk to them.

And I understand that this e mail of mine will not be given a dammm but still i have written so as to make a documentation of the present status in writing

Thanks and regards
Sir/Mam, I am Atanu malick. I have taken MTS internt broadband connection on 8/02/10 no is big bazar (howrah) MDN-[protected] with myHCL ME laptop.but it is not woring on15/02/10 to still now .I request to MTS person Mr. imran([protected] )i call hem every day 3 or 4 time he tell me that "plese you send your docoment on this address" (MTS.PS.SRIJAN THCH PARK. BLOCK .DN-52 9th FL.SALT LAKE CITY SEC.5.KOL-91 BEHIND WIPRO.) I was send my docoment on 16/02/10 by dtdc courier(K[protected] . To day i call to mr. Imran but he can not answer that why my connaction not started.plz tell me what i am doing now??????????????????.Regards Atanu Malick-[protected]
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
hello
I made a recharge for 248 rupees for 7 days.. but i made a wrong recharge. i call up the customer care center and they ask me to get the transaction number in the time of recharge. they said my transaction details will be posted in my email but there is not mail. so is there any other way to get back my money or to credit it to my mts internet account.,
customer care for reliance and mts is outsourced to a compknay named genisys located in whitefield, bangalore i have worked in that conmapmny .


beleive me thete attitude is wordse than u can imagine. i have seen how blatent managers are towards customers complaints..

no worth contactiing them
I bought MTS Mblaze intenet connection on 11/03/2010. I am so pleased with the performance of the Mblaze instrument for the first week’s after that it was unfortunate that I face only troubles nothing else. My line got disconnected on 19/03/2010 and on the same day when I discussed about this issue with the sales guy, he brought it to my notice that I have submitted stamp size photo instead of passport size and asked me to submit passport size photo(note: When i submitted application with stamp size photo no concern was raised)

I am struggling yet for the past one week to reactive my connection but in vain.
I have contacted these persons several time regading this issue. None of them responded.
1. Iven (Sales guy)
2. Customer care (Anesh, Ashish, Rahul(Floor Manager)
3. SRG Agency
4. Suresh (mobile-[protected])
5. [protected]@mtsindia.in and customercare.[protected]@mtsindia.in

This is my final hope. kindly registered my complain, if possible get my money back.

I hope that you understand my concern.Pls do the needful ASAP.

Regards,
Giri
[protected]
I am also facing the same problem regarding MTS MBLAZE, MDN number : [protected]
persons are just giving some number and themselves saved, nobody cares, I dont understand the strategy of
THIS Company, why are they not caring about their customers, they are missing the fact that
MTS is not the only service provider.
Whats the use of writing these things I dont know,
AKASH VERMA : [protected]
write now am in bhopal, so please told me, here is ur network or not...
lots of network problems r also faced, so please call me on that number... [protected]
iam a using 3x usb modam is telling 3.1 mbps speed but full speed down is coming 90 70 kbps iam regularly pacing this problam my mdn number [protected]
Respected sir...


i want to take full information about MTS internet connection & Plans...
sir/mam,
I'm using MBROWSE modem i can acess it only for a speed upto 3.2 kb/ps.so kindly recover me a speed of atleast 2mb/ps. Am from sivakasi, tamilnadu.

Broadband — From 1 week broadband connection is not activated

Dear Sir,

My phone no. is[protected]. I have received broaband modem last week but till today it is not activeted.

We submit complint by phone & by personly visiting to office also. But no is serious about it.
Kindly send a person from your office to activt it.

Thanking You
S. R. Deshpande
I bought MTS MBLAZE wireless broadband in Ambernath. I am unable to recharge it as I have been told by the shopkeeper that it will be done through someone in PUNE. How can company sell such type of product wherein it is common sense to get recharge from any place.
The company should be prohibited to sell such products and consumers must be repaid their money

connection of mts — not good services

Hi,Sir
This is Rajkumar,from Najafgarh New Delhi.Recently you take out offer that if we recharge in 20Rs,we ll get 30rs..i got the message from you,still i have that message save in my mobile.i recharged of Rs 20,i get only 16Rs..rest 13rs i didnt get as per their concern will get within 48 hours.Money doesnt matter to me,if maters is i lost my trust with MTS.I were fully suported with you..but now i dont have trust on you..if you give my remaining blanace,than iwill thankfull else i i will go to consumer court for this non justice..Thank you
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oil and honey i will do like a women massage.
massages are done in your door steps
and in my home also in my home
please call me 91-[protected]
i will do my best job(massage) for women in pondicherry

newly opened and body massage center
now at your door step in puduvai for Women s
from high society people specially trained for family women.
Man to Women.
Home service is also available.
Special Packages available regular customers.
Trail massage is also available
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make your skin color change as shiny skin.
Contact massage only for women 91-[protected]
Dear Sir/Ma'm

I bought a MTS connection 20 days back. I recharged my connection on the 14th of April.
I got a 16 digit pin number but it dint get activated. I called the customer care and they said it will be resolved by 19th April, 2010. It dint get resolved. I called them again on 21st April, 2010. Another customer care executive answered my call and said that he can see the earlier compllaint but he did not have any answer or solution. Then he started acting as if he could not hear my voice. But i could hear some one standing with him and whispering something. I am sure he could hear my voice. He just said it will take 3 more days and hung up the phone.
Please help me in getting back my money. I feel cheated and terribly disappointed.
Regards,
Sujesh.
I completely agree with Dr. Anurag Gupta. They have the most PATHETIC customer service. I would say that calling it "PATHETIC" is also an understatement!!!
Sir/Mam,
I am Kuldeep singh. I have taken one mobile connections on about 10 month before but the retailer had activated it same time with the submition of the documents which required then since 15 days of my connections no. is [protected] was disconnected from network. and outgoing was not working then after I go the the retailer, he advised me to submit the documents once again then also i was agree and submitted my documents once again then after three days, the connection will be in activation with out any address verification/confirmation .Then what i saw on my cell the sms was there that for your address verification pls contect customercare on [protected] with in next 24 hours. i contect there so many times on same days they assure me that your address verification is complete now you won't any problem in future .then after near one week what i saw the network have disconnect once again then i contect on customercare two times they assure me that with in two hours connect will again be activacted.but after four or five hour the connection is not working also . now pls tell me this that a new company which esteblished newly how can it grow in future.if the employees do so with every customers then who will purchase their connetion.

now the request is this if you see or find this complaint pls make complete the formalities completly and make my connection in working condition my complaint no of mts are jun6702/14.06.2010 and jun10437/24.06.2010.
address 0-28 pratap nagar, delhi 110007
phone no [protected], [protected], [protected](OUTGOING BLOCKED)

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