[Resolved]  Mts — Cheating by tariff plan

Address:South Delhi, Delhi

Dear Sir/Madam,

My MTS number [protected] i am using this number from last 1 year i recharge it with 191 rs tariff in January with following tariff condition

(i) Local call 1/2 paisa per sec.
(ii) STD call 1/2 paisa per sec ( Maximum 400 min per month after 1paisa/sec).
(iii) Validity Lifetime subject condition of minimum 900 rs recharge in 6 month.

Since i am fulfilling the last given condition still my tariff plan get expire it is either by technical fault or you are cheating the customer by misguiding about tariff plan. So i request you to solve my problem as soon by providing me my old tariff plan.


Vikas kumar
mob:[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Tariff — Cheating

I have provided with false info regarding the call charges before taking the connection by the retailer
Hi Vikas kumar,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
Dear Sir/Madam,

Here I want to say that i did not get solution of my problem no body from your side contact me and when i try to contact your customer care by mail, call they totally mislead me by wrong information like as per trai regulation tariff more than 6 month validity is close now but in attachment i have proof many operator have tariff for 1 year validity. Also my case is different i am old user who using tarif[censored]nder team an condition mention with tariff.



Vikas kumar
mob:[protected]
Hi Vikas kumar,
As per our records, the customer service team tried contacted you but your number was not reachable. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India
CONTACT ME ON BELOW GIVEN NUMBER AND SOLVE MY PROBLEM

Vikas kumar
mob:[protected]
After too much time i did not get solution of my problem.
Dear Sir/Madam,

My MTS number [protected] i am using this number from last 1 year i recharge it with 191 rs tariff in October 2011 with following tariff condition

(i) Local call 1/2 paisa per sec.
(ii) STD call 1/2 paisa per sec ( Maximum 400 min per month after that 1paisa/sec).
(iii) Validity Lifetime subject condition of minimum 900 rs recharge in 6 months.

Since i am fulfilling the last given condition still my tariff plan get expire and my current call rate is 1p/sec, it is either by technical fault or you are cheating the customer by misguiding about tariff plan. So i request you to solve my problem as soon by providing me my old tariff plan. Since i am complaining many time but i get no response so i request you once again to solve my problem.



Vikas Kumar
Mob: [protected]
Cheating by tarrif plan
Dear Sir/Madam,

My MTS number [protected] i am using this number from last 18 month i recharge it with 191 rs tariff in june 2011 with following tariff condition

(i) Local call 1/2 paisa per sec.
(ii) STD call 1/2 paisa per sec ( Maximum 400 min per month after 1paisa/sec).
(iii) Validity Lifetime subject condition of minimum 900 rs recharge in 6 month.

Since i am fulfilling the last given condition still my tariff plan get expire it is either by technical fault or you are cheating the customer by misguiding about tariff plan. So i request you to solve my problem as soon by providing me my old tariff plan

jeevan kumar sharma
[protected]
Dear Sir/Madam,

My MTS number [protected] and [protected] i am using this number from last 1-1/2 year i recharge it with 191 rs tariff in October 2011 with following tariff condition

(i) Local call 1/2 paisa per sec.
(ii) STD call 1/2 paisa per sec ( Maximum 400 min per month after that 1paisa/sec).
(iii) Validity Lifetime subject condition of minimum 900 rs recharge in 6 months.

Since i am fulfilling the last given condition still my tariff plan get expire and my current call rate is 1p/sec, it is either by technical fault or you are cheating the customer by misguiding about tariff plan. So i request you to solve my problem as soon by providing me my old tariff plan. Since i am complaining many time but i get no response so i request you once again to solve my problem.



Vikas Kumar
Mob: [protected]
Hi,
I am Roushan, resident of east delhi. My MTS mobile no is - [protected].
I am a Marketing Manager in a MNC company due to which i have to travel a lot and due to this i am using this of mine MTS mobile no whenever i am in delhi.
This time i came to delhi on 21st August 2013 and recharged my mobile with Rs 50 (coz at that time they were promoting full talk time in Rs 50 recharge).

On 23rd Aug 2013, i received a sms on my MTS mobile regarding deduction of Rs 5, i immediately called to cust care exe to knw that why they deducted this money, so he told me that some event masala event is activated on my no. I told him that i did not activated any service but he told that he cant do anything except deactivating the service. I told him to deactivate the service, he told that he deactivated that service and after that i disconnected the mobile.
Today i.e. 25th Aug 2013, when i checked my Mobile balance, it showed deduction of Rs 10. Again i Called to cust care exe and what i got to know from her is that that particular Event Masala service is still activated on my no. Means the earlier cust care exe did not cancelled that services earlier.

I just wanna ask the MTS that is it the services which you guys are providing.
First of all you activate any services from your side and then start deducting money... Acchha tarika hai Customers ko BEBKUF bana k paise kamane ka...
I just wanna know that without my acceptance how a service got activated and even after converstaion with your cust care exe for deactivation how it did not got deactivated.

It simply shows that the MTS Company as well as the Cust Care exe of the Company are liar...they are simply a CHOR who steal the money of their customers.

Other Customers, its a request from me that kindly chk your balance on daily basis coz ye Sale MTS wale aise he Sare Customers ko BEBKUF bana k har customers se Daily Rs 5 or even more Earn kar rahe hai...so Guys be Careful from this CHEATER Company and even more CHEATER Cust Care exe of the Same company.

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