[Resolved]  MTS Nodal Karnataka — No actions on network speed issues reported for MTS MBlaze in JP Nagar 5 Phase, Bangalore (115 kbps as against 3.1 mbps)

Conversion from postpaid to prepaid
Im Naseem Shaik taken MTS pospaid connection on Dec 2011 with MDN :[protected]. initially for 1 or 2 weeks the speed is ok but later its taking hours of time to download a simple 5mb of file.i have talked to MTS customer care and raised so many requests but no reply from them
Later i decided to covert postpaid to prepaid connection and send so many mails to MTS customer care, nodal officer and i have cleared all the outstanding amount of my postpaid connection
Im not using my datacard from last 3months and i'm very much upset with MTS and i thought it was a big mistake of me to take MTS datacard

Please find the below requests which i have raised to cancel the post paid and to activate the prepaid connection
1)Application no:001119 on 18/12/2012 (submitted in MTS Parichith
enterprises bangalore 36)
2)R[protected] on 31/01/2012 (For cancellation )
3)R[protected] on 25/02/2012( To deactivate )
4)KKV13340860 on 31/03/2012 (To convert postpaid to prepaid connection)
Below are the details of the amount which i have paid towards my
internet datacard connection
1)Paid amount 825Rs on 31/01/2012 (in Global web infocom marathalli blore-37)
2)Paid amount 288Rs on 18/01/2012 Transaction id: [protected]
3)Paid amount 65Rs on 18/2/2012 in ( MTS store Parichith enterprises
bangalore 36)

Regards
Naseem.Shaik

Hi Naseem.Shaik,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.

Regards
MTS Customer Service India

Hi Naseem.Shaik,
We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.

Regards
MTS Customer Service India

These people are fake. I am not using the device from past 2 months. They have barred my services just because of the address verification. I have made a request in nodal office also for the address verification to be done.Visited the store several times.But no response from them, what a on those people...hunger of money...keep on calling day by day, , , "Madam have you made of payment this this...amount..and blah blah.. " when they have barred the services, so how can I use the device and the bill could be reached.




Regards
Jasmine

i already paid the bill at 12th and with out any information i need clarity on this

Even Iam facing the similar problem
I had requested for cancellation in august even before the first bill was generated, Request # R[protected]. Then one of the executive called and told me to pay and clear the amount of Rs 641/-, only then it will be cancelled. I even asked for the bill waiver as i was not able to use the internet properly with that data card (that is the reason i had to cancel this). and she told the waiver is not possible and i have to pay that amount. i even asked to cancel the connection and then send me the bill to pay (this is how other internet operator works like tata docomo which I cancelled before getting MTS), then i was told by the executive that its not possible. I also asked for confirmation that after paying 641/- i should not be billed any thing at all, and the executive confirmed that Rs641 will be the last payment. This call went for around half and hour. then i paid to Rs641/- just to get rid of MTS because the connection was so much pathetic and I was not able to use it at all.

(the reason for disconnection is the internet connection is it was not proper Even after your telephonic agents trouble shooting with the computer and datacard and also two different field technician came and tried to fix the problem, but nothing worked.)

even after so many conversations and problems i have faced with MTS, still they want me to pay more they did not disconnect the internet and keep sending mails when i call or send mails they will give either complaint or request number, which no one will work to resolve the customers problem
the latest complaint number i have is C[protected] and as per the mail which should have been processed by 27th Oct-2012 till 01:06 PM. but i have not got any call or reply
I want some one to resolve my problem here

Thanks
Arjuna

Hi,

I am Abhilash taken MTS MBLAZE Datacard of 5GB unlimitted postpaid plan connection MY Number: [protected] and staying in Whitefield, Blr area.
I am facing speed issue and getting both download & upload speed upto just 0.53mbps and 0.45mbps respectively even you are offering speed of 9.8mbps. I am not expecting speed of 9.8mbps but at least need to get 2 to 3mbps speed because have to do WFH connecting my office n/w using VPN and also have a continue call. Due to your speed issue I could not even connect to office n/w and also keeps on disconnecting as well.

And I had raised 3 complaint already for this same issue(Jul/5708, Jul/7099 & Jul/8655) and these all 3 has been closed without taking any action and mentioned closing comments as 'not able to contact me/call me'. I can't agree this one because I had provided my alternative contact no while raising the complaint but did not get any call from you stating the issue/proving status in that mob and even you haven't contact me through email also. This is totally frustrating and irritation and I am not happy with your service

Today I had raised one more complaint (Aug/12933) for the same issue and hope that you may take necessary action at this time.

Regards,
Abhilash
+91-[protected]

I was using MTS data card no [protected] but still I am using prepaid MTS as well, Post data card no [protected] which was disconnected on Jun-2016, and I have settled all the amount and then I have disconnected the number. I got confirmed the number is disconnected. I would like to bring notice below Issue.

Issue: After two month bill got generated for sep-2016, 330 and asking me to pay where I have not even used from Jun 2016 and bill didn’t get generated for month of Jun, Jul how come bill generated for month of Sep 2016.
Let me know the reason why I should pay the bill, only I get call to pay the bill no reason they are providing, why I should pay where I didn’t use the 1kb of data also and bill got generated for month of sep 2016.

Regards
Nagesh.S.S
[protected]

Regards
Nagesh.S.S