Mts — bad download speed on hi speed internet plan

Address:

Darjeeling, West Bengal

i am a user of mts mblaze 3.1 mbps hi speed datacard. In the beginning of this month, i got a 999 recharge which gives me a so called unlimited usage plan ( actually 10 gb in high speed , and rest at 144 kbps), but since then i have been gettin very bad browsing speed , leave alone download speed.. files of size 700 kb take 10 MINUTES TO DOWNLOAD!! the max download speed i have experienced is 20 kbps. !!! i called up the customer care 10 days back , who made me install n uninstall blah blah, to no avail, but finally took down my complaint. i received a call from the mts office the next day, who claimed it to be a NETWORK UPGRADATION ISSUE (I received no prior message in this regard).. They assured me that the process will require one week, after which the problem will be resolved. I waited , even though they weren't going to provide me any reimbursement for my lost business.. its been more than a week now and no improvement in the situation. MTS IS NOT AT ALL VALUE FOR MONEY. !!!!