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MTS / Sistema Shyam TeleServices [SSTL]

[Resolved]  Mts — unfair deduction of main account balance

Address:Jaipur, Rajasthan

dear sir,
I use MTS within last 1 one month. I change my service provider form BSNL to MTS .mobile no. -[protected]. I make first recharge of rs. 109 & get rs 97 in main account balance and some minutes also. after 4-5 days when I check my account balance become minimum 0.39rs. I call customer care for complaint these unfair deduction of rs. 97 . they reject to file any kind of complaint for these deduction & also rejected to refund money in my account. they deduct 97rs.
sir, please help me
contact no. - [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Hi bajrang lal swami,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
Reply
Hi Bajrang Lal Swami,
As per our records, the customer service team had contacted you and balance deduction of calls made by you except Rs.4 deducted for VAS is credited in your account. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India
Reply

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