[Resolved] Muthoot Finance — Irritating customers

devapraveen

Address:

Chennai, Tamil Nadu

We went for the first time for gold loan and they did not guide us properly. For ID proof alone we went 4 times which irritated us. After giving all relevant documents they asked us to come after 2 hours for getting cash. And after 2 hours no proper response and still we waited 1 hour for getting the cash. No seriousness among the staff even the government bank will not be like this.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

devapraveen

poor service

meenuk

from Chennai, Tamil Nadu

I agree. Muthoot finance has the worst customer service. They made me wait for 45 minutes just to tell that they accept only BSNL landline bill or ration card as address proof. It seems they don't accept any other company landline bill. Like Airtel etc. The way they respond is also so unfriendly.

ZachariahMathew

from Mysore, Karnataka

Very strange - Muthoot Finance has so many substandard staff. Some of them do not even know how to use Computers and the emails that we send to them are not even replied to. The customer service is really bad. there has been many frauds at Muthoot where even Branch managers have been involved. The auditing and security checks that they have is very substandard.