[Resolved] Muthoot Finance — gold loan close

mankr_2781

from Gurgaon, Haryana

Address:

East Delhi, Delhi

Dear Sir/Madam,
I had taken loan against my gold from muthoot finance Pandav nagar Branch.My loan acc. no is EPL116 & 117 and total amount taken is Rs.26200/-
This branch has lost my gold. When I went for close my loan before some time then branch manager said that they will pay Rs.1840 per gram. I told them that my gold has lost by your mistake, so please return my gold or refund as current market rate. But they are not agree and saying that you have only two option:-
A) Take you refund at the rate of Rs.1840 Per gram.
B) You can wait till we recover the gold. After recovering the gold we will refund the gold but till that time we will charge the interest.
So Kindly solve this ASAP or suggest that what i do.

Thanks & Regards,
Manish Kumar
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

poo1330man

from Chandigarh, Chandigarh

JET Finance — regarding Gold Loan

I had taken a loan of 20,o00/- against my gold jewellery. was paying all interest on time but suddenly the compnay got closed....... pl;s help me out with some resolution if any ...... my jewllery was worth 60,000/- to 80,000/-

rajeshgupta29

from Noida, Uttar Pradesh

Hi team,

I am having a gold loan with faridabad-nehru ground b-373, nehru ground, near general post office branch.
Depositing interest/Principal is really a hectic task here. Everytime I go there, it takes more then 1 hour for me to
deposit interest/Principal. Sometimes power is missing, sometimes employees are missing from there seat. There is no
queue management while providing receipts/Collecting interest/Principal or any type of management is missing.

Employees are not at all taught how to talk/Behave with the customer. This is not only one time, everytime I go there,
its same old story. I am customer of muthoot finance from last one year.

I need to close my gold loan, but they are not providing any kind of statement of my gold loan account.
(What/When/How much is the interest charged/Principal remaining). Moreover the slip provided also doesn't contain any
of this information.

Being such a big bank, core banking is missing in this bank. I can't check my account online/Deposit my interest/Principal
online. With these lacking features and behaviour I am very much heart and won't advice anyone to make any kind of relationship with your
bank. I am not sure whether any kind of action will be taken on my this complaint. But just wanted other people know the truth about muthoot group, how the customer feel and greeted and served by employees in their branch.

Thanks & regards
Rajesh Gupta