[Resolved]  Myflowertree.com — Bad quality product

Address:

Maharashtra

Hi,

I had done online shopping for gifts, chocolates and flowers from myflowertree.com and they had ensured that they will do prompt delivery and had also assured me of the quality. Thus, I went ahead and made payments to them 10 days in advance so that the delivery is smooth. But they cheated me, just few hours before the delivery had to be made, they called me and said that the Ferrero Rocher chocolates (Priced at Rs.899) are out of stock but ensured that chocolates of equally good quality and price will be delivered. But instead it was compensated by 1 pack of Cadbury celebrations (Rs.125)+1 pack of Nestle selections (Rs.100) + 1 pack of Eclairs toffee (Rs.50). This was neither of equal value as a Ferrero Rocher nor of that standard.
Same thing was repeated with flowers and gifts. I have also attached images showing what I had ordered and what was actually delivered. Please refer to the images attached herewith.

Kindly help me in claiming compensation from them. I have attached the entire mail trail below for your better understanding.

Regards,
Abhishek gaurav
[protected]

[protected][protected]--Entire Mail Trail[protected][protected][protected]

Would like to get gifts delivered in dhanbad
20 messages
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 1:21 PM
To: [protected]@myflowertree.com
Hi,

I was browsing through your site and have liked few gifting options for birthday. Please confirm if you can deliver the same on the below mentioned address:

Gopalpura colony,
P.O- Mugma,
Dist.- Dhanbad,
Jharkhand-828205

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Abhishek Gaurav
[protected]
[protected]@MyFlowerTree.com <[protected]@myflowertree.com> Tue, Jul 27, 2010 at 1:36 PM
Reply-To: [protected]@myflowertree.com
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Possible at Rs.450 delivery charges.

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For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]

From: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Date: Tue, 27 Jul 2010 13:21:43 +0530
To: <[protected]@myflowertree.com>
Subject: Would like to get gifts delivered in dhanbad
[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 1:50 PM
To: [protected]@myflowertree.com
Thanks for your reply.....I will go for either of the "Love you combos". Hope it can be delivered and please ensure that the quality of Roses, Gift and Teddy is good.

Will make the payment on 14-15th August and the delivery has to be done on 19th August.

Can it be delivered early in the morning, around 7.00 AM. Please let me know.

Regards,
Abhishek
[protected]

[Quoted text hidden]
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Abhishek Gaurav
[protected]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 5:37 PM
To: [protected]@myflowertree.com
Hey waiting for your revert on this.
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Tue, Jul 27, 2010 at 5:39 PM
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
The quality is assured!

Delivery at 7 am is not possible. We can try for early morning but please do not take an assurance for the same.

Thank you!
For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]


[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 5:50 PM
To: MyFlowerTree <[protected]@gmail.com>
Thanks...I would be hppy if you could even deliver it by 11 a.m.
[Quoted text hidden]
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Abhishek Gaurav
[protected]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 5:52 PM
To: MyFlowerTree <[protected]@gmail.com>
Also, one more thing...how would you be deducting the delivery charges?
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Tue, Jul 27, 2010 at 5:58 PM
Reply-To: [protected]@gmail.com
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
You need to add it at checkout page under "add extra charges" column.

Thanks,

--
For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]

From: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Date: Tue, 27 Jul 2010 17:52:27 +0530
To: MyFlowerTree<[protected]@gmail.com>
Subject: Re: Would like to get gifts delivered in dhanbad
[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 6:07 PM
To: [protected]@gmail.com
ok....because the price was already inclusive of delivery charges, so wanted to know if Rs.450 has to be added or lesser amount. Also hope the glass vase will be there with the flower as shown in the picture.
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Tue, Jul 27, 2010 at 6:14 PM
Reply-To: [protected]@gmail.com
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Glass vase is separate Rs.200 on all products.

For regular cities the charges includes delivery. However for tier 3 cities (Dhanbad) we have Rs.250 extra delivery charges. + Rs.150 for distance from Dhanbad.

Thanks,
--
For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]

From: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Date: Tue, 27 Jul 2010 18:07:50 +0530
To: <[protected]@gmail.com>
[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Wed, Jul 28, 2010 at 10:04 AM
To: [protected]@gmail.com
Alright so the final amount that I have to pay will be as follows:

Product ID: 880 (Love You Combo): 3 Tier Red Rose arrangement with glass vase, 6" Teddy and 1/2 Kg Blackforest cake.
Cost for the combo : Rs.1395
Add: Delivery charges : Rs. 400
Add: Charges for Vase: Rs. 200
Total Cost (Rs.) : Rs.1995

Hope this is fine. I will go ahead and make this payment.

Regards,
Abhishek Gaurav
[protected]
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Wed, Jul 28, 2010 at 10:17 AM
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Yes Sir!

Have a nice day!

For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]


[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Aug 10, 2010 at 11:41 AM
To: MyFlowerTree <[protected]@gmail.com>
Product no.867 is not opening...please look into this...i would like to make the payment today...... and as communicated earlier the product has to be delivered on 19th Aug.
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Tue, Aug 10, 2010 at 11:50 AM
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
IT IS OPENING SIR. PLEASE TRY AGAIN.


For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]


[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Aug 10, 2010 at 1:41 PM
To: MyFlowerTree <[protected]@gmail.com>
I tried again but its nither opening on IE nor on mozilla.All other products are opening except this one :(
[Quoted text hidden]
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Abhishek Gaurav
[protected]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Fri, Aug 20, 2010 at 9:57 AM
To: MyFlowerTree <[protected]@gmail.com>, [protected]@myflowertree.com
Hi,

As communicated yesterday I am very disappointed by the way my order was handled. There was a vast difference between the actual order that i made and what was delivered. I have attached the images of what I ordered and what was delivered for your reference.

I would like you to duly compensate me for the goo[censored]p done by your team.

Just to give a small introduction about myself, I head the western region for an online marketing company and I have expertise in building brands online. The way you all have handled my order has really irritated me and if don't receive a compensation for this within the next few days then I will even go to the extent of getting Myflowertree.com blacklisted on Google. Please do not try my patience on this.

Details of how my order was messed up and the trauma that i had to go through in the last few days is as follows:
1. I made the payment 10 days in advance and had been asking your team to try and get it delivered in the morning. To this the MFT team replied saying that early morning was not possible but they will get it delivered before noon. But the order was actually delivered at 5 PM.

2. Even after giving MFT 10 days to process my order, MFT team called me on 18th August, at late evening around 6.30 PM saying Ferrero Rocher chocolates are out of order and they will compensate by giving the next best chocolate of equal value.

3. Ferrero Rocher chocolates have been priced as Rs.899 for 24 pieces. This is the one that I had ordered and it was compensated by 1 pack of Cadbury celebrations (Rs.125)+1 pack of Nestle selections (Rs.100) + 1 pack of Eclairs toffee (Rs.50). I hope you understand that this is niether of equal value as a Ferrero Rocher nor of that standard. I would have never gone for MFT if I knew these chocolates would be delivered.This was disguisting.

4.I had ordered for a teddy and instead of this a doll was sent. Images attached.

5. You had said that the quality and presentation will be good then I cannot understand how the "3 Tier Red Rose arrangement" was delivered as a bunch o[censored]ntidy flowers. Refer to the image.

6. Also the glass flower vase that was ordered changed into a road side vase when delivered.

I am very angry with the way you all had crushed my feelings and spoiled my reputation. I will now not take it any more and will take severe actions against this if I don't receive a reply ASAP.

P.S: Refer to the images attached for more clarity on the disgusting work that you all have done.

Image named: Myflowertree_Ordered refers to the actual order that I made and Myflowertree_Delivered refers to the actual delivery made by your team.

Waiting for a reply.

Abhishek Gaurav
[protected]
On Tue, Jul 27, 2010 at 5:39 PM, MyFlowerTree <[protected]@gmail.com> wrote:
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