[Resolved] Naaptol — failure of product delivery | |||
I have ordered a samsung star II duos (c6712) mobile online through naaptol.com on 01/01/2012. The order no is 3149535. When i called naaptol to check the status, they are just saying that the order is under process. Upon calling customer care at [protected], i had to wait for nearly ten minutes to speak to an executive who was very rude. He informed me that the payment has not been received. But when checking with my bank, i came to know that the payment has been already claimed. This is utter breach of trust from naaptol. Even after sending repeated mails, i have not got any reply. Regards, manikandan [protected] mani.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
2335
Pending
0
Resolved
1285
+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We regret for the inconvenience caused to you.Please accept our apologies over the incident.
We have escalated the issue to our concerned finance team and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.