[Resolved] Naaptol — Defect in material | |||
Hi I have purchased the Xelectron(Guru) 7 inich tablet from Naaptol.After running Two days its not booting and giving the error: "Factory Data Restoring". I tried contacting naaptol customer care over the phone but no success . After that I had contacting Xelectron for the repairement, they askibg for the doftware charges and want to deposit Rs 600 in their account for software. this is complete cheating with us as currentlg ghis is under warranty. I request you to kindly get this repaced of back our money. Order No: 5170302 Model No: Xelectron(Guru) 7 inich tablet with 4 GB memery OS:Andoid 2.2, Kenel: 2.6.32 Order Date: 14/10/2012 Delievery Date: 24/10/2012 Regards Pankaj Verma [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Dear Team
It means the current OS was not genuine and also fyi I did'nt tried to install any application. Then why it went faulty. If I am going to install any appl in future, then its performance will degrade.
If we are buying any small to small electronic item, company supplying their OS and application along with the device, but in your case It is not happenig. It means you are making business out of this kind of issues.
If you are able yo supply this is free of cost or return the full amount.
Regards
Pankaj Verma
It means the current OS was not genuine and also fyi I did'nt tried to install any application. Then why it went faulty. If I am going to install any appl in future, then its performance will degrade.
If we are buying any small to small electronic item, company supplying their OS and application along with the device, but in your case It is not happenig. It means you are making business out of this kind of issues.
If you are able yo supply this is free of cost or return the full amount.
Regards
Pankaj Verma
I am not convinced with the point mentioned.
Either replace or money back the amount.
Rgds
Pankaj Verma
Either replace or money back the amount.
Rgds
Pankaj Verma
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
Software crash happens because of incorrect downloads or virus infected software or media. It doesn't comes under warranty because it happens because of wrong usage of the software.
Even Rs.600 charge which may be asked is not for re-installation only. It includes 4GB micro SD card (Worth Rs.350), a genuine copy of Android software & its shipping upto your place. This will enable you to re-install the device any time in future also.
Thanks,
Gagan Sharma
XElectron.