Naaptol — Different Mobile model received than the ordered one

2 Reviews
 jbsj_25 on Apr 16, 2012
This has reference to the tele conversation I had with Mr Prashant at the CC.

I was able to speak to the agent after a wait of almost 7+ mins....

I have lodged a complaint (ref no 2766391) that I feel cheated as the mobile you have sent to me is not HTC and is T mobile.

He has been trying to convice me that I should accept the product and that the product would not be replaced.

I had purchased the product assuming that you shall supply HTC product with HTC branding on it as depicted in the photograph(attatched for your reference).

However,the product sent to me resembles a lot but does not seem to be HTC.

Please note that I have bought the product assuming it to be HTC with HTC branding on it.

I understand you proivde the same product as mentioned on the website and not similar products with different branding.

It is a T mobile with no HTC branding on it.

As a layman,I understand T mobile is not HTC.

Request you to arrange for a replacement/refund of the product ASAP.

If you are planning for a replacement,please replace it with the product as mentioned in the attatchment.It has to necessarily have HTC branding on it.

This is the first time I have transacted with Naaptol and I have had a bitter experience.

Jignesh Shah
Complaint comments  1 Comment     Updated: Share0Tweet0Share0


Dear Mr.Shah,

We are sorry to note that the item that you have purchased through the order no-3762438.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3762438] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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    Naaptol - Different Mobile model received than the ordered one