[Resolved] Naaptol (www.naaptol.com) — Cheated delivering defective product Blackberry Storm | |||
I've puchased a blackberry storm 9350 from Naaptol and they have completely cheated delivering this product. 3724749 Cash on Delivery (COD) 9198.00 Order Delivered I returned my handset for first delivery and received a defective one on 4th of july 2012. Then after when I call Naaptol customer care and explain about my problem in a few days they say they can't help it and suggested to go to nearest mobile shop and get it fixed. I want justice here as they delivered defected product. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Completely true. Its their practice to do this kind of things. I also got cheated once from the same company.
Reply
Dear Vivek,
We are sorry to note that the item that you have purchased through the order no-3724749 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3724749] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We are sorry to note that the item that you have purchased through the order no-3724749 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3724749] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
I've sent you back the product with the following bluedart details:
Waybill Number : [protected]
[protected][protected]
Pickup Date : 04 August 2012
From : NEW DELHI
To : NEW DELHI
Status : SHIPMENT DELIVERED
Date of Delivery : 06 August 2012
Time of Delivery : 12:00
Recipient : AJAY
Kindly do the needful as soon as possible.
Thanks
Vivek k Akhil
[protected]
Waybill Number : [protected]
[protected][protected]
Pickup Date : 04 August 2012
From : NEW DELHI
To : NEW DELHI
Status : SHIPMENT DELIVERED
Date of Delivery : 06 August 2012
Time of Delivery : 12:00
Recipient : AJAY
Kindly do the needful as soon as possible.
Thanks
Vivek k Akhil
[protected]
thanks for the refund
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