[Resolved] Naaptol.com — After receiving payment order has not been dispatched | |||
Dear Sir, I purchased a nokia 1280 mobile phone from naaptol.com on 27th august 2012 & made the payment through debit card. The order number is 4778259.It was told me that order will be delivered within 10 days.I didnot receive the order till 12th September.more than 12 working days has been passed.I called & mailed several times to customer care,but each time fake commitment was made to me.Lastly I called & mailed customer care to cancel this order & refund my money,but they are not cancelling my order.Please assist me. Waiting for your caring & immediate response. Thanks & Regards, Amit kumar Ph-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
As per our telephonic conversation you said that you have not received delivery & we regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.
We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.