[Resolved]  Naaptol.com — Full touch screen problem with smart phone with track ball 9650

Smart Phone 9650 — Non Recieveing of Your Order

As per your sms and order no.104813 for full touch screen smart phone no. 9650.Shipped via AFL,AWB No[protected] has not been received by the till date.
I had not made any payment.Whereas u r claiming that i had received the above packet

My order for the product stands cancel.

I understand that services provided by online shopping malls are not customer friendly and far from satisfactory. I have tried ebay, sify and naapptol. And regretfully all the three has disappointed me. I understand that these shops are run for the benefit of sellers only.

What"s a price 9650 model no

naaptol.com / smart phone 9650 — no refund no replecement

Complaint - 1
From: - Mr.Tushar K. Purohit
“SHUBHAM” C-30,
Sitaramnagar,
Opp. Mangalam hall,
Bhavnagar – 364002
(Gujarat)

Date: - 15th Dec – 2009

Subject: - “Complaint related to the cell phone named – full touch screen smart phone”

Complaint number: - 17653 _____and____Order number: - 115600

To,

Respected Sir,

My name is Mr. tushar kanaiyalal purohit from bhavnagar (Gujarat) by this letter I want to inform you that I placed my order on date 06th December 2009 and I received on 10th December or 11th December 2009. Now this mobile phone is working properly due to which reason I am not aware, when I opened the box. From that time Mp3 songs are not bring played single time, therefore I don’t know anything that how shaking works. I would like to inform you related to the following matters:-

1. We have not got stick with this touch screen phone for easy operation.
2. Battery doesn’t work for long time even without long use.
3. Ring tone and Mp3 sound can not be listened earphone we can play and can hear songs. Phone doesn’t ring. In earphone at full volume sound is not clear (humming).
4. while operating by touching the screen some of the menus doesn’t open faster [ twice or thrice we have to touch ]
5. Not get if Micro SD Card (2 GB Memory) and TF SD Card?!
6. whets shuttle rotation, Yamaha chip, Gajai / Gajayi 2.0, (given in advertisement of gujarati news paper of “ SANDESH” –Bhavnagar)
7. Scratch guard was not sticking properly. It was use less.
8. User guideline page doesn’t give enough easy information related to the product..

Sir, I am sending full box to your co. same as I have received. I am returning all the things back which I have got inside the box. This is my humble request to change the piece as I am not at all satisfied with this product price please do needful as early as possible I would like to inform you complaint number and order number.

Complaint number: - 17653 and Order number: - 115600
Thinking you

Mr. tushar k. purohit

Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.
Complaint - 2
From: - Mr. Tushar Kanaiyalal Purohit
Date: - 23rd Dec 2009

Subject: - Complaint related to the cell phone full touch screen smart phone
Complaint Number: - 17653
Order Number: - 115600

To,

Respected Sir,

This is to inform you that the cell phone purchased by me is useless.
The phone which you have sent again after my previous complaint dated 19th December 2009 I have received. On that new phone on back side there are so many scratches on the lanes of camera and on flash light so as soon as I opened the box I have packed it again and I am sending you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect phone than please send my money back.

Such a dirty service I have never seen with any other co. I would never
Suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.
Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co. if third time I will be getting damaged price.

Problem:-
1. Scratches on the lanes and flash light of the phone [ 2nd hand piece ]
2. After paying full amount I have to run a lot to send this product back to you shame on your co. don’t you think!!! What about your technicians? With this complaint full parcel
We are sending you again?! (2nd time)



Tushar k. purohit

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].
Thank you

I have purchased I9++ moblie from Naaptol on 29/10/09.Order No:- 84081 dated 29/10/2009 and withine a month i have replaced one time and second again i face problem in phone and send to Atlash Enterprise.
50, Khatri Compound,
Elthinstone Bridge,
Mumbai – 400013 for replacing. but till the time i have not received from Naaptol.

So, you are requested to please dilivery the same.

kumarDudam
[protected].
[protected]

i have purchased spy pen 8 gb from Naaptol Order No:- 154709
but this product you send defective so i send this product on 22/02/2010 dated- for replacement but at this time the 8 gb spy pen is not received to from naaptol
So, you are requested to please dilivery the same.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com








Thank you.
Naaptol Customer Care.

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