[Resolved] Neeta Tours & Travels — Bad service and rude behaviour | |
I had bought a ticket (Seat no.L) for my brother-in-law Mr. Sanjay V. Tulpule for Pune, who boarded the abovementioned bus at Centaur Hotel Stop at Vile Parle(E) on 22/09/2009 at 3 p.m. When the bus reached Wakad(Hinjewadi), the driver refused to ply it further till Kothrud, Pune, saying that very few passengers were left and that he would accommodate them in another bus which will be coming later. The passengers argued with him that he was duty-bound to take that bus to Pune as their tickets were for Pune and he had not informed them before boarding that they will be required to change the bus at Wakad. After persistent arguments with the driver for nearly 2 hrs, he agreed to take the bus to Pune. In the end, the bus reached Pune at 9.15 p.m. and my brother-in-law reached home by 10 p.m. In the light of the abovementioned things, the physical inconvenience caused and the mental stress experienced by the passengers due to the delay and rude behaviour of your driver, I demand full refund of my ticket from the driver’s salary and Rs.1000/- as token of compensation for all the hardships the delay caused to my brother-in-law. I hope you will take all steps to ensure that these things are not repeated again and give your staff proper training so that your customers get due respect and value for their money. Awaiting your positive response, Rajendra S. Athalye Cc to: RTO Mumbai Mumbai Grahak Panchayat Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Neeta Volvo — Bad Service/rude behaviour
I have travelled many a times through Neeta Volvo and every now and then there have been some problems that i have faced with them.1) I had booked a ticket from Dadar to Pune for Neeta Volvo their people took us a kilometer away from the ticket booking counter and to my surprise it was some other bus service (not even a volvo) this is really pathetic.When i complained they gave me a simple answer "I don't know ask the guy from whom you booked the ticket".I did not even had the time to go back and complain as bus was about to leave in 5min.
2) Their employees are really very rude and ill-educated.For them they rule the world.Even when i called to one of their call centre services they do not answer properly and cut the phone in middle of the conversation.
3) Some of their buses are in a really bad conditions.I remember in one of the bus exhaust fumes were coming inside which is really very dangerous and people who are not aware exhaust emits carbon monoxide which can be a reason for some ones death.
I can see a lot of complaints lodged against this service but still people are facing same problem everyday ,I would like to know has any actions been taken or our complainst are going through deaf ears.
I found the following feedback form on their website which accepts complaints. If enough of consumers complain, surely they will have to take note.
Here is the web page for complaints : http://www.neetabus.in/feedback.php
Here is the web page for complaints : http://www.neetabus.in/feedback.php
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+91 22 2890 2666 [Mumbai]
+91 94 2989 3100 [Surat]
+91 21 6826 1781 [Mahabaleshwar]
Shop No. L-7, 9, 10, Shroff Chambers, Jalaram Mandir Road, Paldi, Ahmedabad, Gujarat, India - 380007
We are really very dissatisfied with your management as well as your tour service.We are willing to send this complaint note even to the Customer Care office.
The list of the troubles which are being faced by us during the horrible journey are as under:
1.The bus and the hotel provided for accomodation were not of NEETA TOURS & TRAVELS.
2.The bus departure time from ahmedabad to goa was 3:15p.m. and arrival time was 3:00p.m. We arrived at the office sharp at 3:00p.m. Where as the bus came at the ahmedabad office at 4:30p.m. As per the usual service facility provided by other Tour agency is that they use to inform there customers about the delay in timing of the bus. But no information was provided to us and we waited there exactly for 1 hour.
3.Accoding to your package facility, semi-sleeper bus will be provided but the bus was sitting. When we told to your office authority no satisfactory answer was provided.
4.We were 4 persons(i.e. 2 couples) and we demanded seats together for our convenience. But seats were not provided accordingly and no arrangement was done afterwards.
5.Acording to the information provided, pick up facility at the time of arrival in Goa will be provided. But this facility was not provided And no response was given by your office management in Goa. We were totally blanked in that unknown place. Also Taxi service was not provided for departure from hotel. They also told us that a personal car will be provided their for 4 o[censored]s, but not even pickup facility was provided.
6. A very bad facility was provided to us in the hotel also. We were informed that Breakfast, Lunch and Dinner. But only Breakfast and Dinner was provided. No arrangement was their for food as frequent shortage was occuring during breakfat and dinner.
7. A frquent power cut off was observed in the hotel. It seemed like we were staying in some local hotel. Misellaneous facilies like soap, inter-com, room cleaning were not provided at all. Also a very rude response was given by the hotel management.
8. The package duration i.e. 4 days and 3 nights was not fulfilled and when we made a complaint to your office at ahmedabad from goa, they extended one day in our journey but we paid the extra 3000/- Rs. for the hotel rent.
9.Departure time from Goa was 8:00a.m. on 21st. But your bus came at 12:30p.m. No facility was provided to us for this 4 hours also response from your office at Goa was extremely rude and unfavourable.
We are just feeling that we have wasted our 16500/- Rs. And will Strictly inform others for not to book their journey in the radiculous package provided by your tour service.
Your management told us to compensate the extra charges paid by us. They are as under:
3000/- Rs. hotel rent, 200/-+200/- Rs. arrival and departure taxi rent.
MANDIP V. MORADIA
NOBLE AGENCY
JUNAGADH
M:[protected]