[Resolved] Neeta Volvo — Neeta Volvo Services a shame to the Maharashtra Tourism Dept. | |
I Have travelled by Neeta Travels previously too, was always some inconvinience or the other but this time water's gone over the head. We went by Neeta Volvo form shirdi to Mumbai & Back on 29/08/09, we had booked for the Mercedes and paid in advance for the return fair. While returning from Shirdi was a night mare. We were booked for 1'o clock Mercedes bus in the afternoon which apparently did not exist. We were pushed into a plain A/C bus ( Bus No.1513). After which we had the toughest time reaching mumbai. The Bus left Shirdi at only 1.30p.m. after which the driver stopped every fifteen mins to see if he could pick up some passengers to fill the vaccant 08 seats. He stopped at Nashik Bus Depot for 45 mins with out informing the passengers. Due to all this non sense we arrived Mumbai only after 9.30p.m. Where as usually a 1.00p.m. bus would arrive Mumbai by 7.00p.m. ( 2 1/2 hours time is previous for every Mumbaiite) Above all this the attitude of the bus driver and staff was so rude. They were least bothered about the inconvinience caused to the lady passengers due to all this delay. They also switched off the T.V. which was some sort of a soothing agent in all this commotion and the cleaner refused to budge. We pay some extra money to travel by such heavily paid services to get some comfort, peace of mind and ease in journey. But if these companies walk with this type of attitudes it is a torture for the tourist. It's a real a shame for the Maharashtra Tourism Dept. I being a part of the Hospitality industry feel ridiculous to see that on the name of tourism owners of the Neeta Travel services are filling their pockets but are least bothered about the inconvinience to the local tourist, God forbid if an international tourist would travel on such service what an picture of the Indian tourism he would take back home. And we Indians claim " Atithi Devo Bhava". It is high time the Management of Neeta Volvo pull their socks and audit their services. They need to take stern steps to change all this if they are unaware of what is happening down the line. and they are already aware of these malpractices they should thing how bright their future would be. A request to all Tourism related operations do not spoil the image of the Indian Tourism & never forget the Multiplier effect of this industry. I hope this complain reaches the right hands and some action is taken. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
i m dis agree with the arguee b coz no one can give servise like this .
pune to mumbai every 15 min
mumbai to shirdi - mahablehwar -goa nagpur -banglore any many more
no one can give buses like all route
pune to mumbai every 15 min
mumbai to shirdi - mahablehwar -goa nagpur -banglore any many more
no one can give buses like all route
Even i strongly agree that the service provided by neeta volvo is .
It happened with us today itself :(
we went for pune - mumbai volvo which was at 7.30 am. we got this ticket from pune station office of neeta volvo.
The office people told us that the bus will leave immediately within 5 mins and asked us to sit in the drop vehicle. After requesting them that its urgent for us after 10 mins the vehicle dropped us at sangamwadi bridge where the bus was standing. There the bus driver told us that the bus will leave at 8 am since the 7.30 am bus had already left (which was a lie as we came to know later, that it was canceled). so we sat in the bus waiting to be left at 8 am. Till 8.15 am nothing happened, so we again inquired with the bus driver who said that the bus is postponed to leave at 8.45 - 9 am.
we were like shocked as we have been waiting since 7.30 am and had an urgent appointment at mumbai. when asked them the reasons for delay ... the driver was quite co operating but the other agent of neeta (santosh/satish nayakwadi ... not sure about the name) was very very very rude and arrogant. he started pointing fingers and arguing with us, saying "don't come here, i will see u, go back where u got tickets from" etc etc.
Due to cancellation of the bus we were really frustrated and he was expecting from us to talk politely and he himself was shouting instead of apologizing. There was no courtesy the way he was speaking ... we really felt as if we were deceived. then they gave us some numbers to be called who told us that we can come tomorrow to catch the earlier bus etc etc.
The drivers were saying that this happens all the times that the timing are changed and postponed causing inconvenience to travelers. This happens when there are not enough passengers to travel. This is really really very wrong. I mean if these travels know that this is not the season and that they are not going to have enough passengers then they should adjust their timing accordingly and inform people. what is the use of saying that "Neeta Volvo leaves every 15 mins" when in actual there is so much delay.
That was really bad experience from Neeta Volvo. Now i am really worried about our mumbai trip tomorrow.
It happened with us today itself :(
we went for pune - mumbai volvo which was at 7.30 am. we got this ticket from pune station office of neeta volvo.
The office people told us that the bus will leave immediately within 5 mins and asked us to sit in the drop vehicle. After requesting them that its urgent for us after 10 mins the vehicle dropped us at sangamwadi bridge where the bus was standing. There the bus driver told us that the bus will leave at 8 am since the 7.30 am bus had already left (which was a lie as we came to know later, that it was canceled). so we sat in the bus waiting to be left at 8 am. Till 8.15 am nothing happened, so we again inquired with the bus driver who said that the bus is postponed to leave at 8.45 - 9 am.
we were like shocked as we have been waiting since 7.30 am and had an urgent appointment at mumbai. when asked them the reasons for delay ... the driver was quite co operating but the other agent of neeta (santosh/satish nayakwadi ... not sure about the name) was very very very rude and arrogant. he started pointing fingers and arguing with us, saying "don't come here, i will see u, go back where u got tickets from" etc etc.
Due to cancellation of the bus we were really frustrated and he was expecting from us to talk politely and he himself was shouting instead of apologizing. There was no courtesy the way he was speaking ... we really felt as if we were deceived. then they gave us some numbers to be called who told us that we can come tomorrow to catch the earlier bus etc etc.
The drivers were saying that this happens all the times that the timing are changed and postponed causing inconvenience to travelers. This happens when there are not enough passengers to travel. This is really really very wrong. I mean if these travels know that this is not the season and that they are not going to have enough passengers then they should adjust their timing accordingly and inform people. what is the use of saying that "Neeta Volvo leaves every 15 mins" when in actual there is so much delay.
That was really bad experience from Neeta Volvo. Now i am really worried about our mumbai trip tomorrow.
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I happened to travel by Neeta volvo from Sahar Airport Area to Pune. Though i was supposed to get down at lonavala, i had to pay complete fare(Rs. 250 /-). They said it is a policy. The bus started at around 4.30 p.m. They were stopping anywhere in between. As it was raining, the viper also was not working propery. The T.V. was jut kept off. They waited at vashi for around 30 min just for nothing. Also, the bus was supposed to halt at Neeta stop near centre point at lonavala. Instead they got me down at khandala. I had to catch the rikshaw from there amidst the heavy rains. also in between one passenger entered at chembur. he was charged 200 upto pune. then why I was charged 250 even upto lonavla. there are lots of franchisee's in between, i observed. Even we were given no. 7, 8 while the no on the birth were in the form of A, B, C, D. I found the bus was run by wishes of the driver, who was not even answering properly, and the punters who were entering everywhere in between. This is what we paid for. Who will address thease grievances.