Neeta Volvo — Double Booking and no respect for lady travellers | |
I had a confirmed seat booked on the 9.00 am Neeta Volvo for the 10th of Sept 2009. There was a mini bus that picked me up from Bhaudhan in pune and was taken to Aundh to board the actual bus. The bus was packed. I was given seat "C" in that bus but to my dismay there was another passenger seated on my seat. When questioned them they told me that the bus was full and had to get off the bus and wait for some other bus to take me to mumbai. It seems that they have no sense of database management and allocate seats to not just one passenger but two or maybe even 3. They had absolutely no consideration that I had a confirmed seat on that bus and being a lady needs to be given that specific ladies seat so booked. Its shameful for the bus company to function in such a horrible disrespectful manner. My advice.....travel in any other mode....AVOID Neeta if you can. They are CHEATS and provide THIRD CLASS service...if they know the meaning of the term "SERVICE". Was this information helpful? | |
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+91 22 2890 2666 [Mumbai]
+91 94 2989 3100 [Surat]
+91 21 6826 1781 [Mahabaleshwar]
Shop No. L-7, 9, 10, Shroff Chambers, Jalaram Mandir Road, Paldi, Ahmedabad, Gujarat, India - 380007
1. AGENTS PROVIDING FAKE INFO - The agents and dealer of Neeta do not have proper communication with the Main office. They provide wrong and fake information to make money and sell tickets. I was told at wakad neeta office that the Pune-Dombivli bus goes to Kalyan Ramdev Hotel, so i went ahead and bought the ticket. When the bus came, the driver denied to take the bus to kalyan and said it takes halt at Dombivli for 2 hours.
2. AGENTS FAKING WRONG PRICES AND TAKING COMMISSION OVER THOSE PRICES - Agents take 20-30 Rs extra for Neeta bus trickets and then charge commission on that ticket. Neeta should print pamphlets of Neeta's time table and prices.
3. AGENT FAKING WRONG TIME OF THE BUS TO BAG IN THE TICKETS - Agents and offices at Neeta have terrible service and instead of proper transparent information, they give very vague info like "Bus will come in 15 min" in spite of the bus has still 30-45 min to come. The whole objective is to bag in the tickets even by deceiving customer.
4. ZERO COURTESY - TERRIBLE SERVICE
Most of the dealers and operators at the Neeta offices are very less educated with customer friendliness, serviceability, courtesy and politeness. They are rude, ignorant, provide vague information. They don;t understand that they are representing Neeta's brand name. They need to be educated properly.
SOLUTIONS: I see two solutions to this from Neeta's management:
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1. Neeta should make sure that the time table and detailed routes are printed and updated on their website along with the ticket price. Also they should demand that their dealers display detailed pamphlets of Neeta's time table and prices.
2. Neeta should enable ONLINE TICKET BOOKING of all routes and take just printouts of the ticket like irctc railway booking. Most of the major bus services around the world have these facility and they save tremendous amount of money that Neeta wastes on sync up calls.
3. EDUCATING all the employees and operators at all offices for customer friendliness, serviceability, courtesy and politeness and about the routes and concrete information.