[Resolved] Neuron Softech Pvt. Ltd. — Fraud
Neuron Softech Pvt. Ltd.
Contacted the company as a possible 3rd party to do work for my company. After reaching an agreement on price, and time of delivery we preceded. Full disclosure and information about the project was given and what was required to be done, and full disclosure to view the existing site, so they could see, as the project was about 80% finished already, but I needed some people who had better know how. Full Documentation and communication with them was kept. Red flags started to appear when deadline passed, program manager would work to gain trust. When they thought I was stuck. and would have no other choice. They told me my project was not as agreed, and I would have to resubmit details, and they would re bid on the project. At first I agreed. The project manager made the situation appear that it was my fault. After re reading all our detailed communication through Skype, Everything that I required was included in the original quotation online. I was hoping to find a company that could help me to take on more work in more technical areas, without having to hire more people at my own facility. In the end. I realized that spending more money to hire experts when I require them is the best, with people I can trust.
When I talked with the director of the neuron softech, Alok told me that I could trust him the work would be done. Of course it would cost me another $2000, but I could trust him to get everything done. and on time because this time a contract would be signed. At that point I realized that I had been played. Especially when they wanted the $2,000 paid up front to get the original work done. I told them I did not trust their company at this point, if they could not stand by their word which was in printed detail in Skype, how could I trust a contract. How would I be able to enforce my contract from North America? I may be wrong, but it seemed to me this was a recipe for their business they have used. Expecting that the desperate customer pay the added fees. At this point the customer service level dropped completely, and it was hardball all the way with them. The interesting thing was they took absolutely no responsibility whatsoever, accept to accept and continue work at a hire cost.
If you use this company be warned. Now when I check the interesting thing is there are many SEO sites about the company. with templates of work done, but not a lot that is finished. There are no Positive comments for a company that has done so much work. That should also be a red flag. I have learned a very valuable lesson. It is time people start to stand up to people who take advantage of other business. The best price is not always the best work. I realize now it is better to charge my customers more, and to pay for good service.
Complaint marked as Resolved Aug 13, 2020