[Resolved]  Next Retail Outlet — CHEATING BY NEXT RETAIL POINT & FAULTY FLAP DESIGN OF VNS 53 VIDEOCON SPLIT AC

Address:

Jodhpur, Rajasthan

Sir
I wish to complaint about VIDEOCON split ac model no. VNS53 purchased
on 4-4-10 vide bill no.07776 from NEXT showroom at jaljog circle. This
was sold to me specified as 1.5 ton (mentioned in the cash memo) but
since this is 4950 watts only (as specified by specification on box)
it is actually 1.375 ton. Technically 1.5 ton is equal to 18000 Btu/hr
which is 5400 watts of cooling. Complaining to the sales person
resulted no response till date. I’d complained to VIDEOCON toll free
no., first on 21-04-10, complaint no. JOD[protected], then reminder on
26-04-10 but no response till date.

I tried several times to contact NEXT showroom higher authorities at
jaipur but they never pick the phone & their toll free is not working
either.

Apart from cheating the cooling is insufficient & thirdly the FLAP is
designed faulty such that even at lowest direction the air is not
directed to under lying bed (6 ft. range ). This thing was told to
installation engineer while installation who replied that you keep the
fan on to direct the air to bed. This is really absurd.