Ngpay — REFUND

I HAVE BOOKED A BUS TICKET THRU NGPAY IN SREE KALESWARI TRAVELS FROM PALAVANCHA TO HYDERABAD ON 30/04/2013.
SREE KALESWARI TRAVELS CANCELLED THE BUS WITHOUT ANY INTIMATION. THERE IS LOT OF CONFUSION AT THE LAST MOVEMENT.
SO I DIDNOT TRAVELLED IN SREE KALESWARI BUS. WHEN I ASKED SRE KALESWARI TRAVELS ABOUT THE REFUND THEY ASKED ME TO COLLECT FROM NGPAY.

WHEN I CONTACT NGPAY THERE IS NO PROPER RESPOND FROM THEM.

KINDLY HELP ME IN THIS MATTER.
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i didn't boarded the Flight AI743 from kolkata to Agartala.
So, i request to process my refund( on ground of 'no show')
earliest possible. Time and again I have talked to your coustmer care executive
on the subject matter but, till date i haven, t got my refund
or any responsible/satisfactory reply from your side.

TICKET DETAILS:
PNR NO. - JP6X2
Ticket no. - 098-[protected]
Flight no. AI743 (kolkata to Agartala)
passenger name - Chandrahas Goliya
Date of booking - 07 jan 2013
Booked through : NGPAY
NGPAY transaction ID: NGPAY[protected]
Hi

i was trying to book Railway ticket from Ngpay, and amount was debited from my account and ticket was not booked due to i were not register with IRCTC, So Please help to initiate the refund amount of Rs. 1044.54 Rupees dated on 2/09/2014 and till date i have not get refund and also i have complaint on Ngpay costumer case with reference # 188388 and till date I have not getting any response for the same, also I have emailed them more than three times for the same but there is no revert getting from Ngpay.

Please help me for the same as soon as possible.
My Refund ID : [protected]
My Register Email ID: [protected]@gmail.com
My Register Contact # : [protected]

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