[Resolved] Nike — Poor Quality of Nike Shoes

Saloni Tandon1

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra

I purchased Nike Shoe (Turf) on 10th November 2012 from Hiranandani Powai store, the shoe has torn, the sole has lost its grip within one month o[censored]se.

Since the Product was under 6 months warranty, I informed Nike Store & was advised to write to the consumer care & attached the bill copy along with the Shoe Photographs.

I was SURPRISED and ASTONISHED to receive a CASUAL and NON-TECHNICAL reply from an International Brand of Repute that "Nike Product Specialist Team has ascertained that the condition of the Product is not due to Manufacturing Flaw".

It’s a "failure of their Design Team" in designing and selection of wrong Raw Materials; "failure of their Quality Control Team" in not subjecting the Shoe to proper Testing and "failure of their Product Specialist Team" in doing wrong Analysis of my Complaint and not trying to analyze the root cause of the problem.

It is cent per cent a Manufacturing Defect where a wrong Material is used for the Sole of the Shoe.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Related Nike India reviews

View all 533 Nike India Reviews

Comments

Jaspreet Singh Mohindra

from Gurgaon, Haryana

Nike — Defective Product

This is in reference to a product purchased by Nike outlet in Connaught Place. I had purchased a Nike jacket (Article no.[protected], Description- wind shutter) which had a defect of Broken String within 4-5 days of purchasing. I had gone to the outlet to get it exchanged but they said we need the bill. The defect had occurred early so I had the bill but if it would have occurred after 1-2 months who would have kept the bill. About 90% of customers do not keep the bills. Your MANAGER in charge KAMISHKA said the company policy states that while returning a defected piece the customer has to get the bill. I am not at all convinced with your service. From now on I prefer to buy Products from other brands like REEBOK, PUMA, ETC. Another thing I would like to say that I had recently exchange shoes from REEBOK they exchanged on the same day. The shoes were bought about 6-7 months.

I just want to say that this shows where your company shows concern for customers

Vinod Jobanputra

from Bhavnagar, Gujarat

Nike — Shoes sole failure

I have purchased pair of Nike shoes, within a year sole paste completely lost it's strength,

Product code :[protected]
Product name : Transform-II / NIKE

Shop name : Bata shoes store, bhavanagar.