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[Resolved]  Nokia 5700 Xpress Music — nokia care center dehradun refusing to fix the trouble with battery and hands free device

dear sir
it is with a deep sense of regret of being a nokia customer that i share with you my experience of being at nokia care centre, rajpur road dehradun. i went to nokia care rajpur road dehradun to check out the problem with my nokia5700 ( IMEI No.[protected] )battery which was not working. it was a shock to know at first that the nokia centre rajpur road dehradun was not offering help any soon. i was at first told that my handset ( which i had purchased on 25 Nov. 2007) was past its warranty, though i showed the cash memo. then i was told to buy a new battery and handfree device from a particular shop. when i insisted on service due to me, i was told that it would take three months or so to fix the problem. one Mr. Bhushan on behalf of nokia care, behaved so badly and refused sternly to recieve defected devices for service, that i regretted my decision of being with nokia. i was even suggested to go to consumer forum or to law corts when i insisted service on time.
with a sense of pain i request you to kindly do the needful so that my problem is solved at earliest possible.

yours sincerely
nagendra devrari
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

Comments

Nokia — Replacement for Nokia 5700

To,
Head Services, Customer Care,

I would like to know what sort of Service/warranty Nokia is Offering, if at all any phone is not repairable in warranty period ur customer care is offering me a mobile of lowest cost.

See we purchase mobile with the features and with our wishand when the same is faulty & is not repairable, the replacement will
be given as per your wish.

I have given my Nokia 5700 to Nokia Care, basavangudi, Bangalore on 4.07.2008 for camera Problem after 3 days i was informed that mobile is sent to head office as the problem is not getting resolved locally and will return mobile in 15 Days, after 20 days i viisted customer care and mobile was handed over to me with out proper checking and problem was not resolved. Further, it was informed that i mobile is sent back again and after 20 Days when i visted again it was informed that my mobile is not repairable and i will get a replacement.

And After continous follow up 2day i was informed that i will get Nokia 6300 as replacement and ur Bangalore Customer care says even though it is not in the warranty terms and condition we (Nokia) will decide the replacement model.

I would like to bring to your notice that Nokia 5700 is costing Rs. 12000/- and Nokia 6300 is costing only 7, 200/- whereis the comparision. and i have taken 5700 beacuse it was with good features (MusiC Express, twistable camera ).

I think this is not correct and ethical and if at all the model manufacturing has stopped u have to offer the equavalent in Price and features.

Kindly intervine urgently.

Rgds

Praveen Jadhav.

nokia 5700 xpress music — delay in replacement

i had given my nokia 5700 phone for repair on 20th april 2008.they told that i will get back the phone within 10 days.but even after 3 months, i have not got my phone back.they tell that this model is now not available. but it is available.instead of replacing my earlier phine with same handset, they now tell of giving me nokia n70m in its place.but i want the very same model only or get my money refunded.pls contact me as soon as possible on [protected].i live in india
nokia is a company which only care for sale of handsets and not about after sale services. these care center people even do not know the proper way to open and close the battery cover. my 5700's back cover lock is broken.they are most irresponsible people.

nokia 5700 mobile — not yet replaced

i had bought a nokia5700 xpress music cell last year, still under warranty period.it got some problem in its video mode so i sent it for repair.i sent it in MAY but i have still not received the replaced cell after i was assured by the dealer that my cell will be replaced.some months ago they told me they would be giving me N73 in place of my cell.my complaint number is 2-3HP4K7.my IMEI NO. is [protected]...a week ago i was again said that till tuesday of next week you'll get your cell.but i they still dont seem to send me the
replaced cell.
I BOUGHT NOKIA 7310 THIS NEW SET FROM Nagina Telecom Kotwali Bazar Hoshiarpur ph No. [protected], [protected]( Punjab ) INDIA THE VERY SAME DAY THE SET HAD PROBLEM, ON THE KEYPAD FREQUENTLY SO I CONTACTED THE DEALER AND MADE HIM AWARE OF THE
DEFECTIVE SET BUT THE SHOPKEEPER ASKED ME TO COME
AFTER 4 DAYS. THEN HE ADVICED ME TO TAKE THE SET TO NOKIA CARE.THERE THEY
DID SERVICING AND THE AFTER ONE MONTH PERIOD THEY RETURED THE SET SAYING IT WAS OK. SO I TOOK MY SET. BUT TO MY UTTER DISAPPOINTMENT I FOUND THAT THE FAULT WAS STILL THERE .THE SET IS VERY MUCH IN WARRANTY AND I HAVE
PAID 9000/-

M STUDDENT I'M SUFFERING AFTER SPENDING SO MUCH MONEY.
REGDS
SANJEEV TEJI
[protected]

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