[Resolved]  Nokia — COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE

Nokia N-70 — defected new replaced piece also iritating consumer

[THREAD ID :2-2TA3U7]

[Salutations:Mr.]
[FirstName:ankit]
[LastName:pandey]
[DOB:15.02.1985]
[Gender:M]
[Email:[protected]@rediffmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:+91 [protected]]
[Model:Nokia_N70_Music_Edition]
[Imei:[protected]]
[State:udupi/karnataka]
[Postal:]
[Feedback:gudevening sir,i ankit pandey i just want to say that sir m just fedup of nokia sets more than lakh rupees i hav einvested in nokia cell till date no problem came i had N-70 ya u thinking y m telling i had coz from 14dec i.e 60days it is in nokia care udupi 12morning i kept my cell on charge switchoff sign came i went to nokia care they told software virus there they scan and gav to me nxt day again same prblm came they told software falt they restored and format it again that problem came they told we will send to chenai headoffice they will replace it within 21 days so many days i called went there they told this week or tomorow today they gave me new set wit imei number[protected] at 13:45 evening cell switchoff itself and was not switch on i went there and told them this the new set u replaced they told wat can we do sir headoffice gave this set to us they kept that set again to them and telling they will give on monday wat is this sir dont u think i have to study m a student in kasturba medical college,udupi daily i have to go to nokai care i asked them to replace my cell brand new in seal packet they told headoffice sent only handpiece i asked them take extra money and give me N-73 brand new sir i just want to tell that m just fedup of nokia plz plz plz plz do sum action ask them to give me brand new sealed N-70 wen i bought tat was15,900/-now it cum 9,500/- i have invested double money then present set price then why nokia cant give me brand new set dont nokia have set that it replaces old set telling them brand new plz plz plz take some action give me brand new nokia set wic dont have any problem or defect and plz plz plz give it soon,
yours kindly,
ankit pandey]

Nokia 6300 — Worst service-8 times to nokia care

This complaint is to register the pathetic service that a Nokia Care center can provide. I bought this phone on August 28th, 2007 and just within 4 months it started to stop recognizing the SIM card. Throws up an error saying ' SIM card not inserted'. I checked with all different SIM cards, not only just AIRTEL, but did check with VOdafone, SPice etc. I visited the local care center 8 times and in that twice it was sent to Tier 2 service at Chennai. Even after assurance am facing the same problem. THis complaint care center is from Bangalore, Malleswaram. I just can't believe Nokia can so irresponsible of their reputation. Please don't buy this even after it projects itself to be the best in genre. This is PATHETIC!!

Nokia 5610 i — No response from customer care

R/Sir

i purchased a new nokia 5610 i mobile from my city Yamuna Nagar Haryana On dated 06.01 IME no[protected].08.But with in few days some problem occured in this mobile.Tis mobile automatacly switch off and hang during call.i have already update this software.But the problem is the same.pls give me suggetion what i do for this.My daily work is suffering.

Surinder Gondi

[THREAD ID :2-2TA3U7]

[Salutations:Mr.]
[FirstName:ankit]
[LastName:pandey]
[DOB:15.02.1985]
[Gender:M]
[Email:[protected]@rediffmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:+91 [protected]]
[Model:Nokia_N70_Music_Edition]
[Imei:[protected]]
[State:udupi/karnataka]
[Postal:]
[Feedback:gudevening sir,i ankit pandey i just want to say that sir m just fedup of nokia sets more than lakh rupees i hav einvested in ur cell till date no problem came i had N-70 ya u thinking y m telling i had coz from 14dec i.e 60days it is in nokia care udupi 12morning i kept my cell on charge switchoff sign came i went to nokia care they told software virus there they scan and gav to me nxt day again same prblm came they told software falt they restored and format it again that problem came they told we will send to chenai headoffice they will replace it within 21 days so many days i called went there they told this week or tomorow today they gave me new set wit imei number[protected] at 13:45 evening cell switchoff itself and was not switch on i went there and told them this the new set u replaced they told wat can we do sir headoffice gave this set to us they kept that set again to them and telling they will give on monday wat is this sir dont u think i have to study m a student in kasturba medical college,udupi daily i have to go to nokai care i asked them to replace my cell brand new in seal packet they told headoffice sent only handpiece i asked them take extra money and give me N-73 brand new sir i just want to tell that m just fedup of nokia plz plz plz plz do sum action ask them to give me brand new sealed N-70 wen i bought tat was15,900/-now it cum 9,500/- i have invested double money then present set price then why nokia cant give me brand new set dont nokia have set that it replaces old set telling them brand new plz plz plz take some action give me brand new nokia set wic dont have any problem or defect and plz plz plz give it soon,
yours kindly,
ankit pandey]

Nokia — THE WORST SERVICE IN NOKIA CARE. NOKIA MOBILE, A JUNK MOBILE

I have never seen such a pathetic customer support and nevertheless, the WORST instruments. I bought 6270 in Feb 2007 (Rs.14K) , and today being 12th Feb, more than me having the mobile, it was there in the nokia (so called) CARE who had my mobile. On 22nd Dec`07, the mobile was totally crashed n they promised to replace a Brand New Mobile within 20 days.

After running behind them for more than one and a half month on 12th Feb `08(today) morning they gave me a used mobile(there were some downloaded songs and Bluetooth had a name of a person). My mobile was a dark Brown color mobile, but what I got was a white color mobile (not even silver color). Even if I try to change the panel not whole of the panel can be changed, it will have a major white portion,

Felt happy for at least getting something called mobile I took it (at 2.40pm). At around 5.40 today, again the so called new mobile (also) crashed. The same problem which my earlier mobile had. Again I have given this mobile for servicing and now YET ANOTHER 5 DAY FOR IT TO COME.

Above all the customer support, even shops in the road sides know to value their customers. BUT these people are out of the world. The treat as if we have gone for some obligation to them. The person in the call center will disconnect the call if they wish to talk, rather than they having patients to listen to customer’s agony, we have to talk to them with empathy.

THE WORST SERVICE IN NOKIA CARE. NOKIA MOBILE, A JUNK MOBILE

nokia mobile phone 2630 — hangs automatically when in use

i have purchasedthe new phone 2630 about i month ago from the autorised dealer. i m facing the problem of hang in this set automaitcally when in use. I WENT TO THE DEALER LOT OF TIMES BUT ALL IN VEIN.

Iam having nokia mobile hand set of model no. 3230. It has problem with it's memory card. The memory card is not supporting the instrument. Initially I had got it repaired from nokia care centre here in udaipur ( M.S. Maroo trading company, Ph[protected]
Deatails of service provided is as follows:
Invoice no. 011, Job No. 14/ 07/01/08.
The complain yet not solved, and the service center fellow said that it can not be repaired. He returned the amount paid for repairing.

I think every thing in NOKIA is repairable or a manufacturing defect otherwise. Therefore please let me guide what to do with this costly instruments. Should i send it to NOKIA, In that case please provide me the address where should i send. I humbly request you to reply at the earliest as i face complain since a month.
Thanking you and best regard
Dr. Harish Kumar Swarnkar

N95 — Problem with phone

Hi,

I'm not expecting any support from you but would like to inform you that I have a serious problem in my phone & I'm told that rectifying that will take 15 day which is not accepted. How can I be without phone for 15 days..??

Shankar
[protected]

I had given 1GB memory card for replacement on JAN 21 2008. I still havent received the new card. Its been more than a month and everytime i go to service center, they say you will get it next week and so on..

My jobsheet number is :[protected]/080121/39.

I am experiencing WORST customer service...........:(

Hello,
I am Abhishek Shastri wants to complain the customer care center in lucknow .There Engineers are not able to repair my ( Nokia 6233 ) mobile & they do no pay attention towards our complain, they always said that
they have less resourses provided by NOKIA though they take max time to repair it & after that they send it to Noida. This take too much time so we face much problem in that.

Kindly, provide us best service in Lucknow service center & appoint best engineer's to know that what is the poblem with the handset.

N-70 — Nokia refusing to repair cell in warranty period.

I brought N70 on 13th january 2007 thinking Nokia is the BEST among all the other companies, but I was wrong and now I believe your handsets are not only Dabba, But Nokia Service is also Hopeless.

On 23rd of Jan 2007 I had a problem with my mobile, for which I had to visit Nokia Service Center at nagpur. I was told I will get the mobile within next 2 weeks. but after 2 weeks the problem not solved. I again give my mobile to nokia care for replace microphone 4 times but my problem has been not solved. Finally i submit my cell to nokia care,Sitabuldi,Nagpur on 6th Dec 2007 for above problem and still I haven’t got my Mobile back. I am in follow up with your center People and today was 9th of march 2008. More than three month has passed and still I haven’t got my mobile back.

In between I called by Nokia care two times that I take my mobile after repair but when i went Nagpur Nokia Care, 200 K.M. from betul I not found my mobile there.

If no Serious Action is taken from any one I want my complete Money back.

i also bought a N-70. Buti after hearing ur story, i am in doubt about nokia s behaviour.hope nokia takes a quick step regardin this matter..to avoid further image destruction.

Dear Sir/Mam
I bought a New Nokia 2630 Phone on 29th Oct 2007 from Delhi. But Now the current position is that my Phone is not working properly(call droped network problem) and also I am without a phone for almost a month, which is a basic need for life.I submit the phone to Nokia Care Gulati Communication Delhi. on 29th Feb08 but their the handset is not repaired. And he is saying repaired is chargeable amount. no warranty in your phone your mobile is damaged. I have other liabilities too and important work to do. Due to not availability of my Phone I am unable to Contact anyone and wise versa. My jobsheet number is[protected]/080229/88. Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act of 1986.I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for almost one month.

Muneesh Rustagi
C-52,FLATTED FACTORY COMPLEX JHANDEWALAN NEW DELHI-110055
E-mail:[protected]@gmail.com
Alt. Ph. +91-[protected]

Hi Nokia Mgt. Team,

This is regarding a comlaint on behalf of EMEI No. [protected], Job sheet #[protected]/080304/31.
The Phone (Nokia 3110c) was submitted toSheetla Wll services, gurgaon on the 04th of March for repair of FM Audio (Target Delivery Date: 04 th March..)n remedy restarting error. On the 08th of March, the executives over there told me that My phone has been sent to the Nokia Office and I'll get a replacement.....
I kept my cool.. 03 days later, they repeated the same thing and said " we have no updates"
So now it's getting hotter and I officially warn the concerned authorities to look into the matter and respond back to me within 24 hrs..
Also, If I don't get any suitable reply, I'll get in touch with the CONSUMER COURT OF INDIA for legal actions...

nokia mobile phone (model 6233) — 4 days phone got defective and not covered warranty.

To,
The chief executive
Nokia



Sub: 4 days phone got defective and not covered warranty.

i have purchase nokia 6233 (IEMI NO. [protected]) handset on 23/02/2008 from priority, sakchi, jamshedpur, India . Just after 4 days i faced a problem with the phone that its memory card get out from its slot automatically and did not get locked again.In the meanwhile I visit to Burdwan. While i visit to nokia care, Burdwan, they said that the job( job sheet no.[protected]/080305/31) will not be done there and need to be sent to kokata. As i am in hurry, i did not give the phone.
while returning to jamshedpur, i visit to jamshedpur nokia care. They also said the same thing that the set need to be sent to kolkata and no warranty to be given for the job as there is physical damage in memory card holder and a minimum of Rs 1200 will be charged for the job.

The phone’s lever was so weak from beginning that it got defective by its own . Nokia care, jamshedpur told that, I have to pay both material cost and labour charge for the job (around Rs 1200).
Now my question is why I have to pay for this? Why no warranty is given for a defective set which is just 4 days old.
If this is the situation of Nokia, customer will loose faith on the company.

With regards
SK EMDAD HUSSAIN
SA 23, SAKCHI SUPERVISOR FLAT
JAMSHEDPUR 831001
India
E MAIL - [protected]@jsr.tatasteel.com

Nokia 6300 — Bad service

I have purchased Nokia 6300 in the month of June 2007 and one day i.e. 9th Jan the screen went off suddenly, I have approached their Nokia Care i.e. Gulati Communications, 90 Bhagat Singh Market, Connaught Place, New Delhi and vide their Job Sheet No.[protected]/080109/14 dated 9th Jan, 08 I have submitted my phone to them. While checking the phone they have informed me that this problem occured due to water/moisture damage and warranty does't apply for this phone and repairable with fee of Rs.2600/-. I have left with no option to obtain repair option. They gave me delivery date of 23rd Jan, 08. After that I have visited number of times atleast 8-10 times every week, they uesed to give me next date. Finally I got my phone on 6th March paying Rs.2600/- vide their Bill No. 186 on dated 6th March and next day i.e. 7th March again the screen went off suddenly, being 8th and 9th Holiday. I have again visited their same shop on 10th March 2008 and they gave me next delivery date 13th March and 17th March and now 20th March. I would like to know what kind of service they are giving to their customer. During my last 2 and half month I have visited their shop number of times taking permission from my bosses and I have incurred lot of convenayance and mental tarture and every time I have wait in the quee at their places atleast 2 hrs every time. For the last 10 years I never find this tipe of harrasment with any other phone. Finally I have lost my temper and decided to take this issue with Consumer court.

nokia3110 — restart phone automatic

Name: Alpesh.
Mobile: Nokia 3110
IMEI No: [protected]
Purchase date 22/7/2007:

I have complained for following vendors.
(1)ARIHANT TECHNOLOGIES
1st floor, dharnidhar complex,
Opp, maninagar railway crossing,
Maninagar, ahmedabad.

(2)Hale communication.
Near Satellite tower.

I have problem in my mobile. Mobile is automatically restarts. It is in warranty period.
I had given my mobile for repairing to above Nokia authorized dealers 8 to 10 times.
All the times they said that it is repaired now but still my mobile is restarts automatically

I am very disappointed with your nokia care centers. These vendors which I have mention above fraud with me all the times. Now they said that they send my mobile to company for further investigation. So I request you to please take care of this issue and give me proper solution for my request..

Nokia 3110C — phone auto restart many times, not getting any positive responce for Nokia Care

Dear Mam,

My set is agian started the same problem of auto restart. As per your mail I submit my hand set to your Nokia Care and forward you to all the details you want as follows :

1. Complete address of the Nokia Care Centre where the handset is submitted - AM MONILE TELECOM PVT. LTD. G7, MERLIN MANOR, 32 DESHPRAN SASHMAL ROAD, TOLYGUNGE PHARI, KOLKATA 700 033. WEST BENGAL

2. IMEI (International Mobile Equipment Identifier) /Serial number of the mobile phone - [protected]

3. Job sheet number[protected]/080311/29

4. Date of submission of the handset - 11/03/2008

5. Date and place of purchase - 27/09/2007, JINDAL COMMUNICATION OF 44, MIRZA GALIB STREET, KOLKATA - 700 016.

6. Your primary contact number - [protected]

7. Your alternate contact number - [protected], [protected]

8. My previous Job Sheet Nos.[protected]/080222/3, 1005/2, 1011/60, 229/33 & 1115/7



I provide all the detils to you. My request is please swap this handset or provide me some another model if possible and plese provide me the quality service, I did not get any good service till today . It is not possible for me to run your Nokia Care all the time.



Thanking you,

SOM NATH DUBEY







----- Original Message ----
From: NokiaCare <support.[protected]@nokia.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 1 January, 2008 4:44:47 PM
Subject: Nokia - Som Nath Dubey - N3110 Classic Service Provision


Dear Mr. Dubey,

Thank you for e-mailing Nokia Care.


This e-mail is in reference to the service provision of Nokia 3110 Classic. We understand your displeasure over the post service quality and repeated concern in the phone and sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further.

To look into your concern further and assist you in the best possible way, we request you to kindly confirm if the handset is currently with you or if it has been submitted at a Nokia Care Centre. In case the handset is with you, we request you to submit your phone at a Nokia Care Centre and revert with the below mentioned details:



1. Complete address of the Nokia Care Centre where the handset is submitted

2. IMEI (International Mobile Equipment Identifier) /Serial number of the mobile phone

3. Job sheet number

4. Date of submission of the handset

5. Date and place of purchase

6. Your primary contact number

7. Your alternate contact number



The above mentioned details are vital for us to further assist you. Please be assured of our best attention in resolving the concern in your phone.



We appreciate your patience and further solicit your cooperation.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4536241

We recommend you to take along the proof of purchase while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Revathi Durai
Nokia Care

my nokia 3110c is automatically switch on, switch off.why?
is this asoftware or virus problem suggest, plz

Nokia 6110N — Audio problem

Dear Sir,

I brought my mobile Nokia 6110N model at chennai Subiksha store on 23/03/2008. I got the audio problem from 15/03/2008. I send it at Nokia Care at Mount road, the job sheet No is [protected]. But I got the same problem again. I need the help to replace the set. Because I don't want this set.

Thanks Regards,

Palanivelu