[Resolved] Nokia — check warranty | |
i have my handset warranty Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 13 Comments | |
Comments
i have check my handset warranty.
Reply
check warranty
I am sending the chain mail which i had with nokia about my Nokia N96 phone. My mobile phone gave me a lot of problem from october 2008 when i brought it and still it is not replaced.On top of it i am paying 1800 rupees for some Liquid issue in phone.
Sorry for replying late.
I want to get the problem resolved from you thats why i mailed you.Did you checked from your side how many times it got repaired or had problems. Again i will call and i will be called for checking it. Do i have to keep on doing this. I think the best option will be to log a complain.I mean when you know that piece is faulty why dont you replace it. Why wasting time in emails. Please do it.
Regards,
Swapnil
----- Original Message -----
From: <contactcentre.[protected]@nokia.com>
To: <[protected]@hotmail.com>
Sent: Monday, June 29, 2009 11:26 AM
Subject: Nokia - Swapnil Ambre - N96 Service Provision
Dear Mr. Ambre,
Thank you for contacting Nokia Care.
This e-mail is in reference to the service provision of Nokia N96. We
understand your displeasure and sincerely regret the inconvenience caused.
To look into your concern further and assist you in the best possible way,
we request you to call the care line from the Nokia Care Centre so that we
can assist you.
In order to call our Nokia Care Line we suggest you to kindly prefix the STD
code of the city from which you are calling to 30303838, if you are dialing
from your mobile phone. If you are dialing from a landline number, you may
directly dial the number. However, if you are dialing from a BSNL/MTNL
landline; please prefix the STD code 080 before calling 30303838. This
procedure is not applicable for Airtel/Reliance landline users. Please note,
local call charges would apply.
We assure you our best possible attention at all times and further solicit
your cooperation.
For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
week. For online support, visit "Have a question? Ask Nokia" at
www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.co.in/support to check if your phone model is supported and
download the "Nokia Software Updater". You can also go online to find user
guides, troubleshooting support and other services to help you use your
Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263139&chk=944VZ6C8
Kind regards,
Sweta Sanadhya
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this
document is addressed and is pursuant to a relationship of confidentiality.
This document constitutes confidential information and contains proprietary
information belonging to Nokia. The confidential information is to be used
by the recipient only for the purpose for which this document is supplied.
The recipient must obtain Nokia written consent before the recipient or any
other person acting on its behalf, communicates any information on the
contents or subject matter of this document or part thereof to any third
party. The third party to whom the communication is made includes an
individual, firm or company or an employee or employees of such a firm or
company.
The recipient, by its receipt of this document, acknowledges that this
document is confidential information and contains proprietary information
belonging to Nokia and further acknowledges its obligation to comply with
the provisions of this notice.
[THREAD ID:1-3695I85]
-----Original Message-----
From: [protected]@hotmail.com
Sent: 28/06/2009 12:49:23 PM
To: <contactcentre.[protected]@nokia.com>
Subject: Re: Nokia - Swapnil Ambre - N96 Service Provision
Dear revathi,
You have mentioned about quality. I understand it but just tell me what kind
of quality is this when your product gives problem again and again.Initially
i use to get it repaired from Phoenix mill in Mumbai.I have changed the
display, the front keypad, backlight, frontlight from them. Even flashed
the phones Operating System from them.Here they took 15 days to change my
front keypad as the part was not available.Then the centre got close.now i
go to service centre at parel. I got the answer of changing the Piece from
the parel service centre. Even the support was not good as they dont have
counters for premium customers.You have to wait with other phones until your
number comes.
Regards,
Swapnil
----- Original Message -----
From: <contactcentre.[protected]@nokia.com>
To: <[protected]@hotmail.com>
Sent: Saturday, June 27, 2009 6:16 PM
Subject: Nokia - Swapnil Ambre - N96 Service Provision
Dear Mr. Ambre,
Thank you for contacting Nokia Care.
This e-mail is in reference to the service provision of Nokia N96. We
understand your concern and sincerely regret the inconvenience caused.
Please note that this incident is not a true reflection of our services. Our
endeavor is to provide you with quality service and your feedback will help
us to improve it further.
We request you to revert with the complete address of the Nokia Care Centre
you had visited so that we can do the necessary investigation and action it
accordingly. Further, please visit an alternate Nokia Care Centre in order
to validate the service assessment of the phone. We assure you that our
technicians will examine your phone and assist you in the best possible way.
For location of a Nokia Care Centre nearest to you, kindly access the
following web link:
http://www.nokia.co.in/A4536241
We recommend you to take along the proof of purchase while visiting the
Nokia Care Centre. Your phone would be serviced under warranty if it meets
all the warranty guidelines.
Before submitting your phone at the Nokia Care Centre, you may kindly take a
backup of the phone contacts data to the SIM (Subscriber Identity Module)
card. If the phone supports memory card, take a back up of contacts,
messages, images, clips etc. on to the memory card or on to the PC. Back up
can be taken, provided the phone is in “Power ON” condition. The
technicians at the Nokia Care Centre and Nokia India would not be
responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
week. For online support, visit "Have a question? Ask Nokia" at
www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.co.in/support to check if your phone model is supported and
download the "Nokia Software Updater". You can also go online to find user
guides, troubleshooting support and other services to help you use your
Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263147&chk=P2U6R8AX
Kind regards,
Revathi Durai
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this
document is addressed and is pursuant to a relationship of confidentiality.
This document constitutes confidential information and contains proprietary
information belonging to Nokia. The confidential information is to be used
by the recipient only for the purpose for which this document is supplied.
The recipient must obtain Nokia written consent before the recipient or any
other person acting on its behalf, communicates any information on the
contents or subject matter of this document or part thereof to any third
party. The third party to whom the communication is made includes an
individual, firm or company or an employee or employees of such a firm or
company.
The recipient, by its receipt of this document, acknowledges that this
document is confidential information and contains proprietary information
belonging to Nokia and further acknowledges its obligation to comply with
the provisions of this notice.
[THREAD ID:1-3695I85]
-----Original Message-----
From: [protected]@hotmail.com
Sent: 26/06/2009 09:21:41 PM
To: <contactcentre.[protected]@nokia.com>
Subject: Re: Nokia - Swapnil Ambre - N96 Service Provision
Dear Sandhya,
Thanks for your suggestion.
I will ask one thing why dont you people replace the piece when it is giving
the same problem again and again. i wasted so much time in service centre
for this phone.If you see the piece you will see it just looks like a brand
new piece. why you know?, because it was more in service centre then with me.
If you see the database of Nokia you will see how many times i have repaired
it.Two months back when i gave the piece to service centre it was fine .
they were ready to repair it under warranty .But i said i want to replace
the piece as it is giving the problem again and again. They told me to
contact nokia for this.I stopped using the phone at that moment. After one
month i gave the same piece to repair to the service centre . Now they say
me that it is liquid ingressed and it is out of warranty. Just tell me if my
phone gets moisture due to the rainy season. Is it my problem. I am a fool
to pour water inside it. This is how the support is given for premium
customers. When you people know that the piece is giving problem again and
again.Why you dont replace it. Why the blame is put on customers. i have
spend 35k for a mobile and what is the result . I am spending more on it. I
am also in the customer service industry. If a part of a machine doesnt work
due to moisture problem it is replaced and the machine is in warranty after
replacing.Nobody will put water inside electronic items. What is the use of
giving it to service centre when i know the problem is going to come back
again and again.This means i will be spending more and more on that
piece.This is not how support is given to the customers.I am in loss of 35k
due to negligence of you people.
Regards,
Swapnil
----- Original Message -----
From: <contactcentre.[protected]@nokia.com>
To: <[protected]@hotmail.com>
Sent: Friday, June 26, 2009 12:28 PM
Subject: Nokia - Swapnil Ambre - N96 Service Provision
Dear Mr. Ambre,
Thank you for contacting Nokia Care.
This e-mail is in reference to the service provision of Nokia N96. We
understand your displeasure and sincerely regret the inconvenience caused.
You may kindly note that, all Nokia phones (Transceiver means handset
without the battery) come with a 12 month warranty from the original date of
purchase. Our warranty guidelines state that repairs or servicing would be
covered under warranty provided our Nokia technicians do not find physical
or liquid damage(s) on the phone. We would like to advise you that the
warranty is void in the event that the technicians find that your phone has
been subject to any of these damages.
Should the technician find the phone to be repairable, a repair quotation
would be provided. If the customer chooses to have the phone repaired, the
customer would need to bear the cost of the service charge as well as the
repair charges of the phone. In certain instances, the phone may be
irreparable and the customer would be advised of this. Once the phone has
been assessed as liquid ingressed by the Nokia Care Centre, we would not be
able to guarantee the issue will not reoccur as the phone would be assessed
as being “beyond economical repair”.
As the phone has been assessed to be out of warranty, we stand by the
assessment made by our technicians at the Nokia Care Centre. We recommend
you to contact the Nokia Care Centre for further assistance.
We hope this clarifies and regret the inconvenience caused.
For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
week. For online support, visit "Have a question? Ask Nokia" at
www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.co.in/support to check if your phone model is supported and
download the "Nokia Software Updater". You can also go online to find user
guides, troubleshooting support and other services to help you use your
Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263139&chk=944VZ6C8
Kind regards,
Sweta Sanadhya
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this
document is addressed and is pursuant to a relationship of confidentiality.
This document constitutes confidential information and contains proprietary
information belonging to Nokia. The confidential information is to be used
by the recipient only for the purpose for which this document is supplied.
The recipient must obtain Nokia written consent before the recipient or any
other person acting on its behalf, communicates any information on the
contents or subject matter of this document or part thereof to any third
party. The third party to whom the communication is made includes an
individual, firm or company or an employee or employees of such a firm or
company.
The recipient, by its receipt of this document, acknowledges that this
document is confidential information and contains proprietary information
belonging to Nokia and further acknowledges its obligation to comply with
the provisions of this notice.
[THREAD ID:1-3695I85]
-----Original Message-----
From: [protected]@hotmail.com
Sent: 25/06/2009 12:57:29 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email
[Email address:[protected]@hotmail.com]
[Salutations:Mr.]
[First name:Swapnil]
[Last name:Ambre]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia devices and accessories]
[Contact subtopic:Service points and repair]
[Message:To Nokia,
I brought Nokia N96 in last October. Since that i have faced a lot of
problems in it. Have lodged complaints to nokia twice about this.I am fed up
with this phone. Every now or then the problem arises. I asked for a
replacement of the peice to you people but i was told to give it to the
service centre. The service centre people repair it and the problem comes
again within a month or two. Today i was told that there is a Liquid problem
in my phone and the warranty has ended because of it. How come the warranty
ends of the whole phone if only a part of it is not working due to liquid
problem.why do people go to service centre so that the piece is repaired and
the warranty stays.why cant nokia change the peice when it is giving problem
again and agian . I brought it in october and hardly used it as there is
always some problem in it. On top of it i have to shell 1880 rupees from my
pocket to get it repaired and after doing all this thing the warranty ends.
When i had asked service centre people replaced why was it not replaced.
they said to get it replaced from Nokia.If i have to get it replaced from
nokia then why Service centres are there. why cant service centers replace
the peice when they know its giving problem again and again. why customer
has to waste his time and money after the piece. Now the warranty has ended
and i will have to shell more money each time some fault is there. What is
the use of buying a phone of 34, 800 rupees when i am going to spend more
money on it again and again for the problem. This is how the ustomer gets
support by paying more money and not getting better service.Please call me.
I want a solution for this problem i will loose little bit of faith which is
still there in Nokia. .
My IMEI number is [protected]
Regards,
Swapnil
[Phone model:N96]
[Mobile:+91]
[IMEI:[protected]]
[Product code:0572321]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
My Previous Complain
Dear Mr. Ambre,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the functionality of Nokia N96. We understand your displeasure over the post service quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service review process and in order for us to initiate an assessment of your phone concern, we require your handset to be present at a Nokia Care Centre. Hence, we request you to take your phone to the nearest Nokia Care Centre and revert with the below mentioned details. Please be assured that our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Details required:
1) Latest Job slip/repair number
2) Place of purchase and date (complete address of the dealer)
3) Date when the phone was submitted
4) Your alternate contact number
The above mentioned details are vital and will help us assist you further. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON†condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please send us your feedback on our Email service by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263144&chk=8UYYNH9K
Kind regards,
Nancy. J
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------
From:
To:
CC:
Sent: Thursday, May 14, 2009 12:08:31 PM
Subject: Ask Nokia - India:: Technical Support
[THREAD ID :2-40KCXR]
[Salutations:Mr.]
[FirstName:Swapnil]
[LastName:Ambre]
[DOB:10.09.1983]
[Gender:M]
[Email:[protected]@hotmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N96]
[Imei:[protected]]
[State:Mumbai/Maharashtra]
[Postal:400011]
[Feedback:I brought N96 in August 2008. since then i have faced a lot of problems in it. Problem of Front keypad, Front Display light of keypad, Back light, Display problem, Firmware problem .The piece is also very slow compared to the other Nseries phones.The button of the camera is also very hard and while pressing it the hand shakes and image gets blurred.I got it repaired from the Service Centre Four times and now i am fed up with it as the problem comes back every now and then. The phone is more with the service centre then with me. It cannot withstand the Daylight heat also and gets hang whenever i talk on it in daylight and because of this i have to use my earphone to talk to anybody so the daylight heat will not cause any problem to it.I raised a complaint last time also to Nokia and i was told to give it to service centre and i did it but the problem comes again and again. Please i want to replace my phone as it will keep on giving problem again and again and i don't have enough time to visit service centre.I am giving the name of the service centre where i gave my phone to repair everytime.
Service Centre Address:
Nokia Service Centre
Mumbai, Phoenix mills, India]
Sorry for replying late.
I want to get the problem resolved from you thats why i mailed you.Did you checked from your side how many times it got repaired or had problems. Again i will call and i will be called for checking it. Do i have to keep on doing this. I think the best option will be to log a complain.I mean when you know that piece is faulty why dont you replace it. Why wasting time in emails. Please do it.
Regards,
Swapnil
----- Original Message -----
From: <contactcentre.[protected]@nokia.com>
To: <[protected]@hotmail.com>
Sent: Monday, June 29, 2009 11:26 AM
Subject: Nokia - Swapnil Ambre - N96 Service Provision
Dear Mr. Ambre,
Thank you for contacting Nokia Care.
This e-mail is in reference to the service provision of Nokia N96. We
understand your displeasure and sincerely regret the inconvenience caused.
To look into your concern further and assist you in the best possible way,
we request you to call the care line from the Nokia Care Centre so that we
can assist you.
In order to call our Nokia Care Line we suggest you to kindly prefix the STD
code of the city from which you are calling to 30303838, if you are dialing
from your mobile phone. If you are dialing from a landline number, you may
directly dial the number. However, if you are dialing from a BSNL/MTNL
landline; please prefix the STD code 080 before calling 30303838. This
procedure is not applicable for Airtel/Reliance landline users. Please note,
local call charges would apply.
We assure you our best possible attention at all times and further solicit
your cooperation.
For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
week. For online support, visit "Have a question? Ask Nokia" at
www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.co.in/support to check if your phone model is supported and
download the "Nokia Software Updater". You can also go online to find user
guides, troubleshooting support and other services to help you use your
Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263139&chk=944VZ6C8
Kind regards,
Sweta Sanadhya
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this
document is addressed and is pursuant to a relationship of confidentiality.
This document constitutes confidential information and contains proprietary
information belonging to Nokia. The confidential information is to be used
by the recipient only for the purpose for which this document is supplied.
The recipient must obtain Nokia written consent before the recipient or any
other person acting on its behalf, communicates any information on the
contents or subject matter of this document or part thereof to any third
party. The third party to whom the communication is made includes an
individual, firm or company or an employee or employees of such a firm or
company.
The recipient, by its receipt of this document, acknowledges that this
document is confidential information and contains proprietary information
belonging to Nokia and further acknowledges its obligation to comply with
the provisions of this notice.
[THREAD ID:1-3695I85]
-----Original Message-----
From: [protected]@hotmail.com
Sent: 28/06/2009 12:49:23 PM
To: <contactcentre.[protected]@nokia.com>
Subject: Re: Nokia - Swapnil Ambre - N96 Service Provision
Dear revathi,
You have mentioned about quality. I understand it but just tell me what kind
of quality is this when your product gives problem again and again.Initially
i use to get it repaired from Phoenix mill in Mumbai.I have changed the
display, the front keypad, backlight, frontlight from them. Even flashed
the phones Operating System from them.Here they took 15 days to change my
front keypad as the part was not available.Then the centre got close.now i
go to service centre at parel. I got the answer of changing the Piece from
the parel service centre. Even the support was not good as they dont have
counters for premium customers.You have to wait with other phones until your
number comes.
Regards,
Swapnil
----- Original Message -----
From: <contactcentre.[protected]@nokia.com>
To: <[protected]@hotmail.com>
Sent: Saturday, June 27, 2009 6:16 PM
Subject: Nokia - Swapnil Ambre - N96 Service Provision
Dear Mr. Ambre,
Thank you for contacting Nokia Care.
This e-mail is in reference to the service provision of Nokia N96. We
understand your concern and sincerely regret the inconvenience caused.
Please note that this incident is not a true reflection of our services. Our
endeavor is to provide you with quality service and your feedback will help
us to improve it further.
We request you to revert with the complete address of the Nokia Care Centre
you had visited so that we can do the necessary investigation and action it
accordingly. Further, please visit an alternate Nokia Care Centre in order
to validate the service assessment of the phone. We assure you that our
technicians will examine your phone and assist you in the best possible way.
For location of a Nokia Care Centre nearest to you, kindly access the
following web link:
http://www.nokia.co.in/A4536241
We recommend you to take along the proof of purchase while visiting the
Nokia Care Centre. Your phone would be serviced under warranty if it meets
all the warranty guidelines.
Before submitting your phone at the Nokia Care Centre, you may kindly take a
backup of the phone contacts data to the SIM (Subscriber Identity Module)
card. If the phone supports memory card, take a back up of contacts,
messages, images, clips etc. on to the memory card or on to the PC. Back up
can be taken, provided the phone is in “Power ON” condition. The
technicians at the Nokia Care Centre and Nokia India would not be
responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
week. For online support, visit "Have a question? Ask Nokia" at
www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.co.in/support to check if your phone model is supported and
download the "Nokia Software Updater". You can also go online to find user
guides, troubleshooting support and other services to help you use your
Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263147&chk=P2U6R8AX
Kind regards,
Revathi Durai
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this
document is addressed and is pursuant to a relationship of confidentiality.
This document constitutes confidential information and contains proprietary
information belonging to Nokia. The confidential information is to be used
by the recipient only for the purpose for which this document is supplied.
The recipient must obtain Nokia written consent before the recipient or any
other person acting on its behalf, communicates any information on the
contents or subject matter of this document or part thereof to any third
party. The third party to whom the communication is made includes an
individual, firm or company or an employee or employees of such a firm or
company.
The recipient, by its receipt of this document, acknowledges that this
document is confidential information and contains proprietary information
belonging to Nokia and further acknowledges its obligation to comply with
the provisions of this notice.
[THREAD ID:1-3695I85]
-----Original Message-----
From: [protected]@hotmail.com
Sent: 26/06/2009 09:21:41 PM
To: <contactcentre.[protected]@nokia.com>
Subject: Re: Nokia - Swapnil Ambre - N96 Service Provision
Dear Sandhya,
Thanks for your suggestion.
I will ask one thing why dont you people replace the piece when it is giving
the same problem again and again. i wasted so much time in service centre
for this phone.If you see the piece you will see it just looks like a brand
new piece. why you know?, because it was more in service centre then with me.
If you see the database of Nokia you will see how many times i have repaired
it.Two months back when i gave the piece to service centre it was fine .
they were ready to repair it under warranty .But i said i want to replace
the piece as it is giving the problem again and again. They told me to
contact nokia for this.I stopped using the phone at that moment. After one
month i gave the same piece to repair to the service centre . Now they say
me that it is liquid ingressed and it is out of warranty. Just tell me if my
phone gets moisture due to the rainy season. Is it my problem. I am a fool
to pour water inside it. This is how the support is given for premium
customers. When you people know that the piece is giving problem again and
again.Why you dont replace it. Why the blame is put on customers. i have
spend 35k for a mobile and what is the result . I am spending more on it. I
am also in the customer service industry. If a part of a machine doesnt work
due to moisture problem it is replaced and the machine is in warranty after
replacing.Nobody will put water inside electronic items. What is the use of
giving it to service centre when i know the problem is going to come back
again and again.This means i will be spending more and more on that
piece.This is not how support is given to the customers.I am in loss of 35k
due to negligence of you people.
Regards,
Swapnil
----- Original Message -----
From: <contactcentre.[protected]@nokia.com>
To: <[protected]@hotmail.com>
Sent: Friday, June 26, 2009 12:28 PM
Subject: Nokia - Swapnil Ambre - N96 Service Provision
Dear Mr. Ambre,
Thank you for contacting Nokia Care.
This e-mail is in reference to the service provision of Nokia N96. We
understand your displeasure and sincerely regret the inconvenience caused.
You may kindly note that, all Nokia phones (Transceiver means handset
without the battery) come with a 12 month warranty from the original date of
purchase. Our warranty guidelines state that repairs or servicing would be
covered under warranty provided our Nokia technicians do not find physical
or liquid damage(s) on the phone. We would like to advise you that the
warranty is void in the event that the technicians find that your phone has
been subject to any of these damages.
Should the technician find the phone to be repairable, a repair quotation
would be provided. If the customer chooses to have the phone repaired, the
customer would need to bear the cost of the service charge as well as the
repair charges of the phone. In certain instances, the phone may be
irreparable and the customer would be advised of this. Once the phone has
been assessed as liquid ingressed by the Nokia Care Centre, we would not be
able to guarantee the issue will not reoccur as the phone would be assessed
as being “beyond economical repair”.
As the phone has been assessed to be out of warranty, we stand by the
assessment made by our technicians at the Nokia Care Centre. We recommend
you to contact the Nokia Care Centre for further assistance.
We hope this clarifies and regret the inconvenience caused.
For further enquiries, please feel free to contact our Technical Support
Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
week. For online support, visit "Have a question? Ask Nokia" at
www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.co.in/support to check if your phone model is supported and
download the "Nokia Software Updater". You can also go online to find user
guides, troubleshooting support and other services to help you use your
Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263139&chk=944VZ6C8
Kind regards,
Sweta Sanadhya
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this
document is addressed and is pursuant to a relationship of confidentiality.
This document constitutes confidential information and contains proprietary
information belonging to Nokia. The confidential information is to be used
by the recipient only for the purpose for which this document is supplied.
The recipient must obtain Nokia written consent before the recipient or any
other person acting on its behalf, communicates any information on the
contents or subject matter of this document or part thereof to any third
party. The third party to whom the communication is made includes an
individual, firm or company or an employee or employees of such a firm or
company.
The recipient, by its receipt of this document, acknowledges that this
document is confidential information and contains proprietary information
belonging to Nokia and further acknowledges its obligation to comply with
the provisions of this notice.
[THREAD ID:1-3695I85]
-----Original Message-----
From: [protected]@hotmail.com
Sent: 25/06/2009 12:57:29 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email
[Email address:[protected]@hotmail.com]
[Salutations:Mr.]
[First name:Swapnil]
[Last name:Ambre]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia devices and accessories]
[Contact subtopic:Service points and repair]
[Message:To Nokia,
I brought Nokia N96 in last October. Since that i have faced a lot of
problems in it. Have lodged complaints to nokia twice about this.I am fed up
with this phone. Every now or then the problem arises. I asked for a
replacement of the peice to you people but i was told to give it to the
service centre. The service centre people repair it and the problem comes
again within a month or two. Today i was told that there is a Liquid problem
in my phone and the warranty has ended because of it. How come the warranty
ends of the whole phone if only a part of it is not working due to liquid
problem.why do people go to service centre so that the piece is repaired and
the warranty stays.why cant nokia change the peice when it is giving problem
again and agian . I brought it in october and hardly used it as there is
always some problem in it. On top of it i have to shell 1880 rupees from my
pocket to get it repaired and after doing all this thing the warranty ends.
When i had asked service centre people replaced why was it not replaced.
they said to get it replaced from Nokia.If i have to get it replaced from
nokia then why Service centres are there. why cant service centers replace
the peice when they know its giving problem again and again. why customer
has to waste his time and money after the piece. Now the warranty has ended
and i will have to shell more money each time some fault is there. What is
the use of buying a phone of 34, 800 rupees when i am going to spend more
money on it again and again for the problem. This is how the ustomer gets
support by paying more money and not getting better service.Please call me.
I want a solution for this problem i will loose little bit of faith which is
still there in Nokia. .
My IMEI number is [protected]
Regards,
Swapnil
[Phone model:N96]
[Mobile:+91]
[IMEI:[protected]]
[Product code:0572321]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
My Previous Complain
Dear Mr. Ambre,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the functionality of Nokia N96. We understand your displeasure over the post service quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service review process and in order for us to initiate an assessment of your phone concern, we require your handset to be present at a Nokia Care Centre. Hence, we request you to take your phone to the nearest Nokia Care Centre and revert with the below mentioned details. Please be assured that our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Details required:
1) Latest Job slip/repair number
2) Place of purchase and date (complete address of the dealer)
3) Date when the phone was submitted
4) Your alternate contact number
The above mentioned details are vital and will help us assist you further. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON†condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please send us your feedback on our Email service by clicking on the following link:
http://digiumenterprise.com/answer/?inv=10263144&chk=8UYYNH9K
Kind regards,
Nancy. J
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------
From:
To:
CC:
Sent: Thursday, May 14, 2009 12:08:31 PM
Subject: Ask Nokia - India:: Technical Support
[THREAD ID :2-40KCXR]
[Salutations:Mr.]
[FirstName:Swapnil]
[LastName:Ambre]
[DOB:10.09.1983]
[Gender:M]
[Email:[protected]@hotmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N96]
[Imei:[protected]]
[State:Mumbai/Maharashtra]
[Postal:400011]
[Feedback:I brought N96 in August 2008. since then i have faced a lot of problems in it. Problem of Front keypad, Front Display light of keypad, Back light, Display problem, Firmware problem .The piece is also very slow compared to the other Nseries phones.The button of the camera is also very hard and while pressing it the hand shakes and image gets blurred.I got it repaired from the Service Centre Four times and now i am fed up with it as the problem comes back every now and then. The phone is more with the service centre then with me. It cannot withstand the Daylight heat also and gets hang whenever i talk on it in daylight and because of this i have to use my earphone to talk to anybody so the daylight heat will not cause any problem to it.I raised a complaint last time also to Nokia and i was told to give it to service centre and i did it but the problem comes again and again. Please i want to replace my phone as it will keep on giving problem again and again and i don't have enough time to visit service centre.I am giving the name of the service centre where i gave my phone to repair everytime.
Service Centre Address:
Nokia Service Centre
Mumbai, Phoenix mills, India]
how to chech my warranty my imei is [protected]
my nokia mob 3110c doesnt turn on..i have given it 2 times to nokia service center, bt again the same problem arised...your nokia service center installed the software 2 times in span of 10days. Bt i m not told why is it happening again and again??
I am customer o[censored]r nokia handset model 2626 recently i admit my handset at ur nokia care cuttack branch (jagannath Nokia Care).But my problem is in same while i recieve from your care and again i show to the executives that the problem is same they told me that this handset must be send to our headoffice so its time taking and u must wait up to 15-30 days but i don't agree beacuse service is must be solved maxmum of 7 days morethan 7 days this is not service this is called cheating with customer
so please try to replace my board as soon as possible
beacuse if my warranty period is finished then there is no claim in warranty so please assured me
[protected]
[protected]
[protected]
so please try to replace my board as soon as possible
beacuse if my warranty period is finished then there is no claim in warranty so please assured me
[protected]
[protected]
[protected]
Hi,
I am having my Nokia 5800 music xpress if I install my mp3 songs after 2-4 days my songs are automatically deleting, since for 3 times I have formatted my memory card and v40.0.005 RM-365 version updated still facing the same problem so please help me out
Thanks,
Joseph
[protected]@gmail.com
I am having my Nokia 5800 music xpress if I install my mp3 songs after 2-4 days my songs are automatically deleting, since for 3 times I have formatted my memory card and v40.0.005 RM-365 version updated still facing the same problem so please help me out
Thanks,
Joseph
[protected]@gmail.com
Hi I am using N73 Mobile, less than in a year it got 3 times repair and it stayed more than 2 months in NOKIA CUSTOMER CARE only, Now also it is hanging when memory card insert, I given my mobile in nokia care they are asking 15 days time that too they are not guaranteed that they will solve the problem.It has warranty also i spend 12800.00 INR for the mobile .How can I get my mobile with good service.Please give me a suggestion, to solve the problem.
Thanks
B.Venugopal
[protected]
Thanks
B.Venugopal
[protected]
e52 loked phone me
its a very worst mobile. its prices is always on top and its feature like a dummy, , , , , , , , , , , , , , i pay RS1800 for keypad two time but again its is not working properly...plz stop to making fool...i m thankful for it...and i will suggest to make apple type mobile...n i promise to u in future no any complain will be given against u..
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information