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[Resolved]  Nokia — NOT SATISFIED BY CUSTOMER CARE ON NOKIA CENTRE

Dear Sirs

Let me introduced myself, I am Dattatraya G Bhosale. I have purchased mobile of Nokia Model No 1661 on 04th April 09 of Rs 1875 from Prince Telecom, 213, Anant Building, Princess Street, Marine Lines, Mumbai - 400002 email id : [protected]@gmail.com.

I purchased mobile on 04th and on 06th of April Mobile Display was Mechanically broken, I was surprised hardly two days passed after new purchase and i faced problem. I rushed to the Shop (Prince Telecom ) and showed the problem arised they advised me to go to the customer care. I went to Nokia Care (FONECITY) 214-c Sethna Bldg, Prince Street, Marine Lines Mumbai - 400 002. email [protected]@nokiacareindia.com. I showed the Cell Phone to them they started arguing with me but one of the officer replied me that there is no display available with us not in Mumbai nor in Delhi office. They promised me that they will replaced my pc or change the display of my Mobile.

Till today they are not giving me proper answer.They always delay or ignore my problem, I always call up them and asked what happen regarding my compliant. But always i received negative answer from them.

Kindly adviced what to Do

I am ordinary person what should i do so they will take my complaint on high priority

Please help me

Awaiting for your kind reply

Regards
Dattatraya G Bhosale
Contact nO 22019917 / 22001506
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet

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Nokia Mobile — Not satisfy by customer care

Sir, below is the email matter forwarded to customer care id.






Sir,



Ref : Purchase of Nokia 1662



I am a regular coustmer of Nokia for years now & never faced any problem.Satisified with the services provided,recently purchased Nokia 1662 on 17 May 09 .But within a months time from the purchase i started facing problem.Informed the purchase center on 27th July,was asked to submit the set as informed there had been some software problem.Was also asked to collect the set the same day in 2-3 hrs.After inserting the battery the same problem occured.

The next day i.e 28th July submitted the battery which i collected back on 29th July.Again with the same problem was asked to submit the cell along with the battery for L3 on the 31st July which was collected on 12th August as asked to do.

Again to my disappointment faced the same problem. !3th, 14th,15th being off because of gazzatted holidays couldnot re-submitt the set,which was done on the 17th August along with the battery this time & was asked to collect it on the 28th August.Finally the set was collected on 1st Sept still with the same software / battery whatever problem your service station people have to name.

Pls see the below details:

* Purchase Center

Priya Communications

Shop no. 115 / 116

Sector 14, Gurgaon



* Service Center

5-8 Devi Palace,

522/3 , Prem Nagar,

Old Delhi Road, Gurgaon



Sorry to say but this was really not expected from a brand like Nokia. It takes a lot of patience & time to go to the showroom & above all not being informed the exact problem. Would request you to either re-place my set or reimburse me the full amount in a week's time or else as per all the above mentioned i really need to take a legal action against the purchase to the consumer court. Though this is not had even thought of initially but being forced to do so.



Warm Regards,

Arun Kukreja

Mob : - +[protected]

Nokia — Not satisfied with customer care

Actually i bought Nokia N97 Mini handset 3 months before which is in warranty period. My side lock unlock key came out suddenly one day. i visited nokia care in Dhobi Ghat area, near Golibar Maidan in Pune, they said they will keep cell for 5 days and amount charged will be 1800 Rs. is it worth to pay?
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Nokia — Satisfied customer of Nokia care

Hi,
My name is Yaseen from Hubli iam having Nokia 5300 xpress music since from one iam using this but suddnley its started giving problem then i went to nokia care they said its software issue will solve it by evening you can collect it again i went evening then they said its hardware issue will inform you after two days iam waited for there call but they dint called me i called them then they said come here to the Nokia care will tell you i went there today they said easily we cant solve this problem what the hell they think about if Nokia people wont solves the problem then to whom should we give our handset for service.
If anyone having suggestions for me please reply me.

Thanks

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    Nokia India
    Customer Care Service
    Customer satisfaction rating
    51%
    Complaints
    7714
    Pending
    0
    Resolved
    3848
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
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