[Resolved] Nokia — Complain on Nokia Care Services in Chennai, India | |
Dear All, I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia. I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so. I am really Sorry to say that I lost all my confidence and faith with NOKIA.. I never had such a worst experience from the NOKIA CARE.. Let me explain the problem.. " I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number:[protected], Email Address: [protected]@nokiacareindia.com and MY Job Sheet Number:[protected]/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone[protected] I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008). See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia...Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia... Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world.. And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"... See the loyalty to the customer it not me suffered there are many customer like me…. I need a Solution for this…. If any one of the concern person directly from Nokia contacts me will be highly appreciated….. Hoping for a reply soon… With regards, Sridhar.P Mobile No:[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 178 Comments | |
Comments
very poor, irritating & frustrating service.
Mr.Sridhar,
That was not the worst case I have heard. I have a few people who are waiting for their phones for more than 3 months. And the replacement phone is not new, just another used phone. I dont think the problem is with Nokia but the service centers to which nokia has outsourced. especially the HCL outlet in mount road, its hell. I'll never go back there but better pay some money in the local service center to keep my mind peaceful.
That was not the worst case I have heard. I have a few people who are waiting for their phones for more than 3 months. And the replacement phone is not new, just another used phone. I dont think the problem is with Nokia but the service centers to which nokia has outsourced. especially the HCL outlet in mount road, its hell. I'll never go back there but better pay some money in the local service center to keep my mind peaceful.
I am Omana from Mumbai. I bought a N72 in the last week of November 2007. Upto April 2008 it was working ok. Then started the problem of hanging and display getting white and colour changing. When I approached the Store from where I bought the set, as it is in my warranty period, they directed me to go to the Nokia Care Centre. I then went to the Nokia Care Centre on 14th July 2008 and they took the set and said it will take 12-15 days to get back. After 15 days I called them they said it will take another 10 days. I do not know what will happen to my set. My job sheet No. is[protected]/080714/2. Everyday I am checking the job sheet status on the internet. It always says handset is not ready, check later. I do not have an alternative cellphone. I am totally inconvenienced without the cell. I hope I will get my cell without any delay. My contact no. is 22670404
dear sir i respected to you sir i have nokia 5200 but music sound problem voice is very low
sir
we want to start nokia service center here at Mathura city.
plz give me details and conditons for the same.
thnks
from
Rajesh
Mathura(U.P)
[protected]
we want to start nokia service center here at Mathura city.
plz give me details and conditons for the same.
thnks
from
Rajesh
Mathura(U.P)
[protected]
I buy a nokia n72 last month .it work properly but internet disconnect.i also use other n72 it does not work .i put my sim in nokia 3110 it work.what is the problem
imate jasjar — NEVER BUY I MATE PRODUCT
NEVER BUY IMATE CELLPHONE, I HAD GOT IN APRIL BUT STOPPED WORKING IN 15 DAYS, TAKEN THREE TIMES BY COMPANY BUT NEVER RECTIFIED, ALWAYS TELLING A LIE BY CUSTOMER CARE MANAGER, VERY POOR COMPANY & VERY VERY POOR CUSTOMER CARE .WASTED 42000/ PHONE HAS BEEN KEPT ASIDE AS NOT WORTH OF 1200/-FRAUD COMPNY WITH FRAUD EMPLOYIES
VERY VERY BAD EXPERIENCE BUT TAKEN THEM TO CONSUMER COURT
RISHIPAL SINGH
[protected]
dear sir
maine nokia n81 mobile customer care center main 10 aug 2008 ko diya uske bad main they give me my mobile at 15 sep 2008 after one day mera mobile firse problem karne laga maine ahmedabd ke maninag ke arihant nokia care center may 18 sep 2008 ko diya after 13 day they told me ke apka mobile aya tha magar usme fir se problem thi isliye vapas bhej diya ( ek bar nahi do bar nahi 3rd time problem in my mobile agar apki compny mera mobile acha nahi kar sakti hay to naya mobile do varna muje grahak seva may complaint karni padegi jo may nahi chahta hu so please...
i give my jobsheet number[protected]/080818/98
maine nokia n81 mobile customer care center main 10 aug 2008 ko diya uske bad main they give me my mobile at 15 sep 2008 after one day mera mobile firse problem karne laga maine ahmedabd ke maninag ke arihant nokia care center may 18 sep 2008 ko diya after 13 day they told me ke apka mobile aya tha magar usme fir se problem thi isliye vapas bhej diya ( ek bar nahi do bar nahi 3rd time problem in my mobile agar apki compny mera mobile acha nahi kar sakti hay to naya mobile do varna muje grahak seva may complaint karni padegi jo may nahi chahta hu so please...
i give my jobsheet number[protected]/080818/98
sir ...
i kushal chawla gave my phone for a headset problem that problem has been rectified but now my memory card is asking for a password . so kindly tell me which password to use as i have no clue about what password to put.
kindly look into the matter.
i kushal chawla gave my phone for a headset problem that problem has been rectified but now my memory card is asking for a password . so kindly tell me which password to use as i have no clue about what password to put.
kindly look into the matter.
Hi Sridhar,
Everybody is having the same problem with nokia service center. Their head office(service) is in mount road near spencers and its name is HCL. I gave my mobile for service and able to get that only after 3 months, after fighting with their manager. And later found that I am having the same problem again in my mobile. They are cheating their customers. I went to their service center many times and found that customers waiting for replacements won't get that in time. They asked us to come after one week. If you after one week, they will tell you the same thing. So better keep away from NOKIA like me.
Thanks,
Christopher
Everybody is having the same problem with nokia service center. Their head office(service) is in mount road near spencers and its name is HCL. I gave my mobile for service and able to get that only after 3 months, after fighting with their manager. And later found that I am having the same problem again in my mobile. They are cheating their customers. I went to their service center many times and found that customers waiting for replacements won't get that in time. They asked us to come after one week. If you after one week, they will tell you the same thing. So better keep away from NOKIA like me.
Thanks,
Christopher
I have given my NOKIA 9500 set for repair at X-Zone, SCO - 824, NAC, Manimajra, Chandigarh on 3rd September 2008 under AMC. Till this date I haven't got my set although I was promised that the set will be delivered to me within 15 days from the date of submission. I don't know whom shall I complain to.
I have given my NOKIA 6270, Job Sheet No.[protected]/080903/13, set for repair at Micronas Telecom, Raj Place, Hukum Singh Mkt., Atta, Sec. 27, Noida, U.p. on 3rd September 2008 under AMC. Till this date I haven't got my set although I was promised that the set will be delivered to me within 15 days from the date of submission. I don't know whom shall I complain to.
Pls. check asap and reply to me.
Pls. check asap and reply to me.
Hi,
I have N95 handset which is just 18 monthss older. It is not getting switched on. I have given it for serive in NOKIA CARE CENTER. But, they are saying it cannot be repairable and they even said they took the handset to Nokia service station at different location. Now tell me what should I do ? Is this the quality product from Nokia.
Please find the sheet no and IMEI no below for your reference:
JS NO :[protected]/080823/16
IMEI NO: [protected]
Please find the unresponded complaint details below:
Complaint Number: 2-3FAO3V 13/10/2008 Punit
2-3FoR25 17/10/08 Phillomena
The CC executives speak as if they own NOKIA company.
I need a solution before I lodge complaint in cosumer court.
I can be reachable at bhimanna.[protected]@airbus.com.
Look forward to hear from you at the earliest.
Thanks,
Bhim
I have N95 handset which is just 18 monthss older. It is not getting switched on. I have given it for serive in NOKIA CARE CENTER. But, they are saying it cannot be repairable and they even said they took the handset to Nokia service station at different location. Now tell me what should I do ? Is this the quality product from Nokia.
Please find the sheet no and IMEI no below for your reference:
JS NO :[protected]/080823/16
IMEI NO: [protected]
Please find the unresponded complaint details below:
Complaint Number: 2-3FAO3V 13/10/2008 Punit
2-3FoR25 17/10/08 Phillomena
The CC executives speak as if they own NOKIA company.
I need a solution before I lodge complaint in cosumer court.
I can be reachable at bhimanna.[protected]@airbus.com.
Look forward to hear from you at the earliest.
Thanks,
Bhim
I bought nokia N72 Early july. Some months later, if am charging it, it will not retain battery. Unless i use desktop charger to charge the battery. All effort to rectify it by the engineer proved futile, i even go to the extent of getting a new battery. Pls what can the engineer do, to help me in patronising nokia product
iam so tired with fly sx210
hi sir iam using nokai N96 in my mobile iam using the duel storages that are 16gb(internal) and 8gb(external) but it shoeing in the gallery onley one of the memory so whats the problem of it
Nokia service has gone down recently. Its getting worser day by day.. I dont think the mobiles from other manufacturers are any better. But nokia nevertheless is the worse of them all now. If any one of you wants to buy a new mobile for heavens sake dont go for high end mobiles. You might wanna show off your high end mobile but it wont last long. Beware people
good luck
goyyalae
good luck
goyyalae
Nokia 5200 — Poor service/response
Dear Sir,I have purchased Nokia 5200 set in March 2008 and after five months usage one fine day the screen disappeared. So i took my set to Nokia care at Malleswaram, Bangalore office. After 15 days they told me that the set has software problem and they need to send it to head office then i gave the clearance to send it to headoffice and let me know the result. but unfortunately i had to follow up with them for 20 days by calling them over phone every day to know the problem. after a month or so they said i will be getting a replacement after 20 days. Finally after 50 days i got my replacement mobile. after getting the new set i started with the new problem that is batter back up was not there after every phone call battery use to get over. Again i went to the nokia care office on 3rd november 2008 and briefed them the problem. they said they will keep under observation for 2 days and let me know the problem. on friday the 14th november they called me and told me that i am getting a new batter i.e. replacement and i can go and collect the same. On Saturday i went and collected the same and asked them whether they have replaced the battery at that time they said they have loaded the software and it is working fine since replacement is not required. In the nokia office itself the screen was not coming for that they said you charge it the screen will come. So i came home and put the mobile on charge next day i.e. on Sunday morning the screen had come but at about 11.30 am again the screen disappered. If i call them now they are telling me to bring the mobile.
I am a working working women please tell me how many times i can run behing them. why they cannot test the mobile before handing over. days together they keep under observation. i do not know what type of observation they make.
kindly help me out and solve the problem.
warm regards
savita
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Nokia 6085 — poor & very delayed service
I have a NOKIA 6085 mobile set. Its IMEI no. is [protected]. I registered a complaint at M R Services, 213, Vijay Laxmi Nagar, Sitapur 261001, regardind my mobile's "no out going voice" problem and deposited the said mobile set at the above said service centre on 28.06.08. It is 25.07.08 today and the mobile set is yet to repare. Kindly register my complaint regarding unnecessary delay in repare & delivery of the said mobile set.From,
Atul Shukla,
High Court, Lucknow Bench,
Lucknow.