[Resolved] Nokia — Complain on Nokia Care Services in Chennai, India, Page 4

[Resolved] Nokia — Complain on Nokia Care Services in Chennai, India

S Sridhar from Hyderabad, Telangana

Dear All, I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia. I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so. I am really Sorry to say that I lost all my confidence and faith with NOKIA.. I never had such a worst experience from the NOKIA CARE.. Let me explain the problem.. " I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number:[protected], Email Address: [protected]@nokiacareindia.com and MY Job Sheet Number:[protected]/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone[protected] I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008). See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia...Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia... Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world.. And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"... See the loyalty to the customer it not me suffered there are many customer like me…. I need a Solution for this…. If any one of the concern person directly from Nokia contacts me will be highly appreciated….. Hoping for a reply soon… With regards, Sridhar.P Mobile No:[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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pradeep khanduri

from Kolkata, West Bengal

Nokia — Facing problem with my new Nokia 5200

I bought Nokia 5200 in May'08. And within few months, the problem of rebooting and hanging started. I had deposited my cell 6 to 7 times in nokia care center, which is located in Sector-2, Noida, and infact had a talk with the manager for the same concerned issue but all in vain. The phone has neither been repaired nor replaced despite of being in warranty period.
I m fed up of all this phone submition drama and now wants a real solution for this problem. Kindly look into the issue as soon as possible.
Waiting for your reply. Thanking you.
Pradeep Khanduri
Mobile no. - [protected]
Address - M-51, Sector-12, Noida-201301

biju jacob

from Angamali, Kerala

NOKIA E-71 — VERY POOR SERVICE

[protected]

To,
NOKIA INDIA

Dear Sir / Madam,

SUB : EXTREMELY POOR QUALITY / CALLOUS SERVICE – regarding my
E-71 phone.

REF :
• My Complaint ID : 2-40 PX X 1 ( Nokia Careline ) made on 16-5-09.
• Service centre (Kadavanthra, Cochin, Kerala) ‘job-sheets’ – several times
• My Phone E- 71 Nokia handset ( IMEI :[protected] ) bought on 4-8-2009

I have been having a very a very bitter experience with my E-71 & its service. For last 5 months, the phone has been in the service centre more often than with me.

I have to seriously say that I have lost all confidence in the set now –justice demands that a new replacement set is given rather than continue this charade of repair after repair.

Thanking you,

Yours sincerely,

BIJU JACOB ABRAHAM

9-5-2009
BACKGROUND

1. Bought E- 71 Nokia handset ( IMEI :[protected] ) on 4-8-2009 from authorized showroom – Poovath Internatonal, Nedumchalil chambers, Mullassery Canal Road, Cochin-11, Kerala.
2. No problems noted initially but probably as more data fed including contact details, photos etc, ‘MENU’ switch started to ‘hang’- that is on pressing this switch, screen gets stuck. Phone had to be switched off & restarted to work the keys.
3. Was told initially Nokia phones get this problem – so ignored until increasing frequency of above became a real nuisance. Took phone finally to showroom in Dec 2008 – who made some adjustments but told me to next take to Service Centre for software upgrade if problem recurred.
4. As problem continued, over next 2 – 2 ½ months, several visits were forced on me to visit the Service centre at Poovath Internatonal, kadavanthra, Cochin, Kerala as follows :-
• Initially, software upgraded. Went home
• Problem continued. Software upgraded again – as they said probably the older software version was uploaded before !. Went home again.
• Problem continued. This time, they insisted on opening the set before proceeding (against my serious objections). After reassembling, lower left switches failed to work except on ‘hard press’. Service technician said its ok & only on hard persuasion took it inside. I found the keys still stuck on return & also noticed a gap between front & rear sides – this made them take it inside a 2nd time. Now the above keys worked well. Was dark when I went home.
• Next day, I found key panel at upper left had cracked – obviously from the careless multiple opening the previous day. Returned the phone. Got it back only after several days – as key-panel had to be replaced.

5. On[protected], as “menu’ hanging continued, in exasperation visited the showroom as I bought the set there. They assured me on hearing my travails that all problems would be solved if I met Mr Shahid – Head of above Service Centre .They also re-assured me that normally with problems recurring more than thrice, by convention, a new replacement set would most probably be arranged. At Service centre, met Mr Shahid who told me clearly that he would send the set to Delhi immediately & also assured me he would arrange a new replacement set with a new IMEI number !
6. Another bout of delay before I got back my ‘same set’. On using, SAME PROBLEM WITH ‘MENU’ KEY CONTINUED ! Fully exasperated, wrote now an official letter on my letter pad, returned set again on 9-4-2009 at Service Centre to Mr Shahid again personally & told him I am tired of all the above & demanded a new set – as I had lost full confidence in mine. He said he would definitely arrange a brand-new set this time in a weeks time & would straightaway dispatch my phone to Delhi along with my official letter.
7. After much prompting, & over a month and a week of waiting, a set was this time delivered to my residence on[protected] saying all is well. I noted a dilapidated, worn-out set – which I refused to accept. I also registered a complaint telephonically at ‘Nokia Careline’ the same night who ask me to call back after 2 days.. Mr Shahid calls me on 19-5-‘09 to inform my phone is sent to Hyderabad now for panel change ! The same night, ‘Nokia Careline’ informs me my set with a new panel will be delivered to the above Service centre on 23-5-09.

FROM ALL THE ABOVE, I SUSPECT INTENSE FOUL-PLAY FOR THE FOLLOWING REASONS :-

A) I cannot believe that Nokia India is so technically incompetent that even after the set was supposedly dispatched to its Delhi office twice as noted above, it still was not able to identify/ correct the problem at all / let alone arrange a replacement if it was found irrepairable.
B) If by convention at Nokia, a set replacement is arranged if same problem recurred 3 times as mentioned to me above by two Nokia personnel, why was this not happening in my case – as if Nokia is so much unaware of the intense hardship & disruption faced when your phone set has to be delivered umpteen times for repair with resultant total chaos in data each time this happens.
C) The service centre & showroom mentioned above is at least an hours drive from where I work –I cannot believe that a company of such repute as ‘Nokia’ would damage its reputation & credibility so seriously – by all these callous dealing with professional people like us – who in ordinary course of events would probably change hand-sets multiple times in their lifetime.
D) I gave a telephonic complaint to ‘Nokia Careline’on 16-5-’09. Both they & Mr Shahid told me on 19-5-’09 separately that my phone is being sent to Hyderabad for Panel change. Then what was the above service centre doing with my phone in over a month & more following 9-4-2009 & indeed during all the other times previously when the phone was deposited with them at the Service centre ? I cannot believe this is the standard way you deal with your other customers in India – in this age of choice!
E) My phone & indeed all my priced possessions are very meticulously handled & this was commented several times by the service personnel – as there was scarcely a scratch in my set when I first gave it to them. Attempting to deliver a dilapidated, worn-out set on[protected] instead makes me seriously question the integrity of your Service-system in Cochin. How do I know for sure that the set now supposed to be ready for me to collect on 23-5-09 will be in fact genuine & not a duplicate – especially inside.
[protected][protected][protected]

kapil sharma

from Shimla, Himachal Pradesh

i haven't bill of cell and nokia care shimla is refusing to take cell and treat it under warrinty and the dealer from whome cell is purchased has changed his profession so what should i do to repair my cell under warrinty. my cell is under warrinty

saleem

from Chennai, Tamil Nadu

hi sir i buy nokia 3110c Feb 07 2009 yesterday my mobile got some problem when i switched on its automatically switch off please help i dont know how it will be happen. what i do tel me..
my no is [protected] ( Temporary is not working )

sagar

from Gurgaon, Haryana

sir i missing my nokia cellphone n1650whose imei no is [protected] please trace it as soon as possible.and details send me on my email

yours faithfully
sagar

kathir2009

from Pune, Maharashtra

i have same problem.i puchase nokia 5800 2months before.last month my mobile 8GB micoSD memory card corrupted.wendor redirected 2 nokia care near sathyam theater(the same service center). then i went to the Nokia Care Centre, they took the memoy card and said it will take 12-15 days to replace. After 15 days I called them they said it will take another 2 days...another 2 days...another 2 days... I do not know what will happen to my memory card.
i want to meet manager to ask my memory card status.but they are not allowed 2 meet manager.they give one number 2 contact manager.but its not work.every time redirected to voice mail.
i have nokia 5800 3G mobile.i can activate my mobile gprs settings.i can paid gprs rate cutter too.but i cant able to use my 5800 functionality.i can make incoming, outgoing calls only.coz i dont have external memory.intenal memory have only 70 mb.for the past 20 days, i can use my nokia 5800 like 3110.
any solution?plz guide me, how to get back my 8GB memory card?any head office to complaint about this customer care?can i get proper answer, if i send my complaint via register post(with self adressed acknowledgement) .

nokia care deatails,
ROCKY AGENCIES,
NEW NO:32, OLD NO:10, THIRU VI KA ROAD,

ROYAPETTAH,
CHENNAI-14

ASC :312_465550
CONTACT NUMBER:[protected]
EMAIL: [protected]@nokiacareindia.com

my jobsheet deatails,
Job Sheet Number:[protected]/090528/37 date:28/may/09

mairaj

Dear sir/madam

I am Mairaj Nabi Bhatti i have nokia N70 mobile set but sir recently i got a problem i want to open .jpg file but my mobile shows this error " Error File formate not support " sir plz send me solution of this error and tell me step how can i open .jpg files in my N70 mobile.

thanks

Mairaj Nabi Bhatti
Pakistan

Manoj Sarma

from Hyderabad, Telangana

sir,
My name is manoj sarma. I want to open a nokia sales & service center in my area baihata chariali, guwahati, assam.
so, please give me contact details for these subject.

address
Manoj sarma
Baihata chariali
dist-Kamrup(Assam)
pin-781381
ph. no.[protected]
Emailid- [protected]@yahoo.co.in

IRFAN

from Lucknow, Uttar Pradesh

sir,

I'm working in a NPD shop Balrampur(UP).
I have Nokia Handset N6630 (Imei No.[protected]) which is just 18 monthss
older. It is not given battery backup. I have given it for serive 18 Feb 2009(Job Sheet
no.2272) in NOKIA CARE CENTER, Gonda (UP) to Hi-tech communication. But,
thier no response.So I'm request plz plz plz my cell phone returne without repairing.
My contact no.[protected]

Elaiyaraja

from Pune, Maharashtra

Dear Sir,

I purchased a Nokia 5310 mobile in Univercell Shop. Its have some problem
(Intermediately restart) in warranty period, so I give it service in Saidapet Branch last
27-05-09 but still date I will not get back.They told mobile under service in nokia care last 5 weaks. So please take action immediately.

Details

Mobile Module : Nokia 5310 Express Music
Date Of Purchase : 12-07-08
Job Card No : 64693
Service Taken Date : 27-05-09
Branch : Saidapet
My Mobile No :[protected]

Regards,

Elaiyaraja.D

Elaiyaraja

from Pune, Maharashtra

Elaiyaraja

from Pune, Maharashtra

rehan j khan

how can i install or upgrate my nokia 5220 xpress music software my cell is missing some software files like themes musioc player skins e.t.c please help me what can i do how can i solve my problems

venkatesh

from Chennai, Tamil Nadu

from.
VENKATESH
sir
i have lost my mobile cell phone on[protected] July. i have lost my cell phone in my office Anna Nagar on(16/07/2009) July on friday on (04.30 pm)
Detail of my cell phone sim number is ([protected]) my mobile cell phone Modle number (3500 Classic) (EMI:[protected]) . sir so pls pls send the detail to email ID ([protected]@gmail.com) so replay me detail sir kind request to u sir pls pls from chennai-80 phone :65293644

kishore kumar

Hi all,

I have nokia 7210 supernova mobile.I am not able to connect the PC for data transfer. its asking data storage.If i select that in my memory card.its giving a error like'' memory card is in use by another application.please wait''...Please tell me how to connect and data transfer...

P.RAMADASAN

from Chennai, Tamil Nadu

Nokia E71 — hang off

THIS IS MY 3RD COMPLAINT NO RESPONSE FROM YOUR SIDE I HOPE U WILL FOR THIS

arasu

from Ongole, Andhra Pradesh

i have problems in nokia2630.its hanging and gets strucked.

RAHUL CHADHA

from Aurangabad, Maharashtra

there is problem in my nokia e71 switch(onoff) does it comes under warranty?

i dont like to tell my name

my experence with E 71...
I brought a new E 71 on feb...2nd then i used 3 month ...that time, the menu button having a coplaint, it will stuck...then have to restart...after 4 month my phone dead...it havihg the warranty..so i given to the shope/////then they are telling the cant do nothig because in side some water is there...i dont know how it comes...after that they try to chang the board...it also expensive...after 2 mmonth they told me..you pay something we will give you a new phone, then i agree...i paid #300 dirham...i got new phone...
Ohooooooo god . again the same problem ...now i am confused ... what i have do?...
its my request if you dont have business use ...dont buyNOKIA E 71

Rama Mohan Achar

from Chennai, Tamil Nadu

I do agree as I have also experienced the in different attitude of service personnel at their kellys service centre. There is no concern for customer and the cusotmer is made to come again again for the same problems. They are very hasrh too especially if ladies go there. There is a lot of misunderstanding among the service personnel among themselves and the victim is the customer. In the recent days the quality of NOKIA cell phones has come down substantially. It is very sad that the company of that repute is least bothered about the genuine need of its customers.