[Resolved]  Nokia C5 - 03 — defective handset , phone in warranty period they are not repairing on time but not replace it

Nokia — defective cell within warranty period is not replaced

I have purchsed nokia 5130 express music in the month of august 2009. Since january 2010 My handset is not wrking properly and even after repeated attempts from nokia service centre they are unable to fix my handset. After every visit to srvice centre my set wrk for few hrs and then hangs up resulting in memory loss of cell.

I have requested them to replace my set which is not entertained nor they are able to repair my handset. I am tired of running here and there which has created monetary as well as time loss to me.

This type of behaviour is not expected from A brand name like nokia.

I request ppl from consumer forum to help me getting justice.

Nokia/ C-5 Mobile — Not getting proper response about my handset

Hi,
I had bought Nokia C-5 on 16th Aug10.
After using around 1 month it got switched off and did not turned on. I submitted my phone to Nokia care for repairing on 01st October 2010.
After contacting several times i did not get any satisfactory response about my phone. When I call to nokia care they always say it will come with in 2 days but it is now around 3 weeks.
Please help me out from this.

Please find details of my phone.

IMEI no : [protected]
Nokia care job sheet no :
[protected]/101001/1

Nokia — Defective C5 Nokia handset

Sir,

I bought a Nokia C5-00 handset from The MobileStore Limited. 31 Chowringhee Road on 21st January 2011, vide their invoice no. 4281/1953275 for Rs.7289/-.

I am extremely sorry to inform you that the steel plate which covers the "Right & Left Selection Key", "Call Key", "End Call" and "Scroll Bar" just popped out of the mobile hand set giving it a very ugly look. This is not expected of a new NOKIA set which is barely four months' old.

We tried to get the set "SWAPPED" at the above mentioned Mobile Store, but unfortunately their way of dealing with a customer with grievances is absolutely disgusting. What a difference of attitude when compared to the sales talk they gave me when I purchased this set.

I am absolutely dis-illusioned with the service provided by your dealers. But Sir, in the bargain the brand name "NOKIA" is suffering and the time will not be far when people will spread bad word for Nokia and the customers will shy away from buying this brand; and you are aware in today's competitive market there are many brands to fall back on.

I would, therefore, request you to arrange and get my set swapped at the earliest possible convenience.

Please feel free to call me at my mobile number[protected].

Best regards,

Amit Sengupta
[protected]

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia India

plz take action against nokia care/ nokia priority shopkeeper