[Resolved]  Nokia C6 — Dissatisfactory performance

Address:

Palakkad, Kerala

From
Sijah.V.M
Kavitha(H), Kurissamkulam,
Kallekad PO, Palakkad – 678015

7th June 2011

The Senior Manager(Customer Care)
Nokia Customer Support


Sir,
Sub:- Dis satisfactory performance of my Nokia C6-00 ( IMEI : [protected] )

I had purchased a Nokia C6-00 on 29th December 2010 from Mobile World, Palakkad , Kerala. Since then, the device has been exhibiting various problems, due to which I had to face the unconfortability of visiting Nokia Care frequently. Given below is an account of device defects and my Nokia Care visits.

1.Within a week of buying the phone, the first time I attempted to connect the device to my PC via Nokia PC Suite, the device remained non responsible. I have never been able to synchronise my device to PC. I approached Nokia Care Calicut. They returned my phone after software update, saying that the trouble has been resolved. But it hadn't been.

2.Within that week itself the device memory card failed. Also the device started to develop abnormal heating. I visited Nokia Care Kannur. They replaced memory card and updated software again. However, the heating still prevailed.

3.The third time, I went to Nokia Care Palakkad regarding abnormal heating and PC connectivity issues. They diagnosed the trouble to be serious and non-serviceable from them. They forwarded it to Delhi. The device was returned after about 20 days. The PC connectivity problem was partially resolved. The device failed to connect to PC at times. The heating issue still prevailed.

4.After 2 months, the touchpad started to get damaged. The whole touchpad become insensitive in a short time. I approached Nokia Care Kannur and they assured me to replace the touchpad in two weeks. The phone is now with them.

Myself being a student studying away from home, had faced immense inconvenience in being a frequent visitor to Nokia Care. I had selected this model considering your reputation, expecting it to help my studies. But unfortunately, I had been forced to roam with the device, in between my Exam schedules.

Upon considering the above issues, I strongly believe that either the C6-00 model is defective or my device is having some manufacturing defect.

So I put forward two suggestions:-
1.Replace my device with the same model.
2.Allow me for a device updation to a higher model by a negotiable settlement.

Looking forward for your earliest reply,
Sijah.V.M
Ph:-[protected]
Email:[protected]@gmail.com