[Resolved]  Nokia Care Center - Bangalore Indira Nagar — Worst service from Nokia care

I have been asking for mobile to get replaced for the last one month but getting no response. No one in the nokia has any concern about this. When ever I put a query they reply that it is under process. I just want the final solution and update that when would I get my mobile replace(as said by nokia care). otherwise i need to find some other way this is the final reminder that I'm putting on onwards that I need to visit consumer court or will take the help of RTI.


[protected] Forwarded message[protected]
From: NokiaCare <support.[protected]@nokia.com>
Date: Oct 23, 2007 5:10 PM
Subject: Nokia - Sunil Dhyani - N70 Service Provision Enquiry
To: [protected]@gmail.com


Dear Mr. Dhyani,

Thank you for emailing Nokia Care.



This e-mail is in reference to the service provision of your Nokia N70. We regret that you have been put through this inconvenience due to the service provision of your phone. We would like to inform you that our service team is working towards expediting the service provision of your handset. Please be assured that a representative from our service team will revert to you as soon as they have an appropriate update related to the service provision of your handset.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nehal Al Khadeer
Nokia Care

-------Original Message--------
From: "ext sunil dhyani"
To:
CC:
Sent: Monday, October 22, 2007 9:43:11 PM
Subject: My Phone



Nokia Care
According to your nokia care technical support executive Ms Revathi Durai & Mr Nehal Al Khadeer on your mail dt 10.10.2007

& 15.10.2007 you have mentioned that I will be contacted after 24 hrs, but still I have not got any response from your side. Neither the call nor the response through mail. This is too much I am suffering a lot of problem without phone b'coz of purchase a nokia product and believe in branded company, how I can suggest our friend for nokia product Please take it at high priority and resolve it as soon as possible.

Again I am waiting for your response on the below issue. Please take it at high priority and resolve the issue. Otherwise I will take an action against Nokia.




Dear Mr. Dhyani,

Thank you for emailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia N70. We regret that you have been put through this inconvenience due to the service provision of your phone. We would like to inform you that our service team is working towards expediting the service provision of your handset. Please be assured that a representative from our service team will revert to you as soon as they have an appropriate update related to the service provision of your handset.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nehal Al Khadeer
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Monday, October 15, 2007 1:06:21 PM
Subject: Ask Nokia (Complain)



[THREAD ID :2-2J5ITN]

[Type of Service:Repair]
[Model:Nokia N70]
[Accessories:Not Applicable]
[Concern: Revathi Durai


According to your mail you have mentioned that I will be contacted after 24 hrs, but still I have not got any response from your side. Neither the call nor the response through mail. Please take it at high priority and resolve it as soon as possible,Because of this I am suffering a lot of problem.


I am waiting for your response on the below issue. Please take it at high priority and resolve the issue.

Regards

Sunil Dhyani



----- Original Message -----
From: NokiaCare
To:
[protected]@competentsoftware.com
Sent: Wednesday, October 10, 2007 4:49 PM
Subject: Nokia - Sunil Dhyani - N70 Service Provision Delay Concern



Dear Mr. Dhyani,

Thank you for e-mailing Nokia Care.


This e-mail is in reference to your concern regarding Nokia N70. We understand your displeasure over the delay in the service provision of your phone and sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further.



We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 24 hours (except Saturday and Sunday) from receipt of this e-mail.




We seek your patience and further solicit your cooperation.



For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at
www.nokia.co.in. You may also find answers to your queries at
www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link]
[Salutations:Mr.]
[FirstName:Sunil]

[LastName:Dhyani]
[DOB:[protected]]
[Gender:M]
[

Email:[protected]@competentsoftware.com]
[CountryCode:+91]
[MobilePhone:+91 [protected]]
[IMEI:[protected]]
[State:Uttar Pradesh(East)]
[City:Noida]
[Country: India]
[Alternative Contact No:+91]


[Date of Purchase:[protected]]
[Job Sheet Number(s):[protected]]
[Job Sheet Date:[protected]]
[Job Closure Date:--]
[Authorized Care Center:HCL Infinet Ltd.]
[Have You Registered:no]
[Where is Product?:At Care Centre]
[Last Time Visited:[protected]]

[Last Time Called:[protected]]
[Last Updates received:--]
Regards
Sunil Dhyani