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[Resolved]  Nokia Care, Mobile Care 808, 7th Cross, Btm 2nd Stage, Bangalore 560076 — Cheating in repair of Nokia Mobile Model 6600 & overcharging

I gave my Mobile Handset Nokia 6600 on 26/8/10 at Mobile Care 808,7 th Cross,BTM 2 nd Stage Bangalore.They charged Rs 50/- for checking the fault as its Key Pad was not working properly.On pressing one time any key, it takes two times the same key.They told that, they will inform the estimate & jobs to be done on next day by 11 AM.Next day i waited upto 1 PM but there was no call.I then called at Centre about the status of my Mobile handset as to what are the jobs to be done & the estimate for the same.They told that they still want one hour more to tell the jobs & the estimate for the same.But they didn't call & finally they inform around 4 O, clock that the Mobile set has been repaired & the charges are about Rs 1100/-.i was surprised to know that without our confirmation on charges how they have done it.We went personally to Centre & questionned them why they have done the job without our confirmation.They simply don't have answer.They changed the UI Module.We asked for break-up of cost.They told the UI Module is Rs 698/-Plus Tax 13.5 % and Service Charge Rs 331/-.We asked for Price list of Part & from Price list it was found out that the Price is only Rs 513/-.About Service Charge it comes in Part replacement category & for without FM & less than 2 GB Memory the charges should be only Rs 150/- while they have charged Rs 300/- plus Service Tax.This is clear case of cheating with customer.At the same time several customers were complaining.The details of Job sheet no. & Bill are as under:
Job Sheet No.[protected]/100826/50 Dt 26/8/10
Bill No. 5789 Dt 27/8/10.
The action should be taken & excess amount should be refunded to me.
Regards,
N.K.Gupta
[protected]
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Complaint marked as Resolved Aug 13, 2020
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    Nokia India
    Customer Care Service
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